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Jumia Gains Harps on Service Quality

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With barely four years of operation in the Nigerian eCommerce space, Jumia, one of Nigeria’s online shopping solution companies, said eCommerce has revolutionised shopping in Nigeria, with lots of economic gains for governments at all levels.

The Chief Executive Officer of Jumia Nigeria, Mrs. Juliet Anammah who made the disclosure during a media tour of Jumia facilities in Lagos recently, said the online shopping company is ready to further deepen eCommerce in Nigeria through new initiatives that would open vista of opportunities for Nigerians.

According to her, the initiative would come as innovative partnership that would be launched in few weeks to support the development of businesses that manufacture or assemble locally. Under this new initiative, Jumia will partner and invest heavily in supporting Nigerian brands in order to help boost an ecosystem that creates local jobs and keep more profits within the Nigerian economy.

During the facility tour, the media team visited the company’s training and customer service facility in Yaba, Lagos as well as the warehouse and fulfillment centre in Ikeja, Lagos. At the warehouse, the global CEO of Jumia services, Indrek Henloo, explained the processes involved in transferring tested and approved products from vendors and sellers, through the fulfillment centres to the final consumers.

Addressing the team shortly after the facility tour, Anammah gave insight into how Jumia has steadily impacted eCommerce in Nigeria by focusing on quality service delivery, customer satisfaction, innovation and enhanced logistics.

Giving a detailed narrative of Jumia’s operation, Head of Customer Operations, Chidinma Ifepe, presented various innovative programmes and customer centered activities that have energised the Jumia brand to its present level. Ifepe explained how the team’s constant focus on improvement in customer relations grew from a level where about 60 per cent of Jumia’s customers expressed full satisfaction to the current satisfaction level of over 80 per cent.

Ifepe also revealed that the 2015 e-commerce customer service award won by Jumia was a positive industry nod, which reflected the high level of customer satisfaction achieved collectively by the entire workforce. She cited the persistent customer focus in taking company decisions, and swift handling and resolution of customer complaints as key factors behind the company’s outstanding customer service delivery.

Partner Relations Manager, Omolara Awoyemi, spoke on various payment options that have kept Jumia top of mind with online shoppers in Nigeria. She explained how innovations like cash-on-delivery, and free returns within 7days changed the face of online shopping in Nigeria.

Awoyemi stated that what drives her team and indeed the massive acceptance of the Jumia brand is the consistent pursuit of convenient and secure payment options through a secure server. She revealed other new payment options like Jumia pay- direct which is a payment plan where once authentication is done once, revealing account details subsequently becomes unnecessary. The Book on hold plan is another option where orders can be made online and then payment via Automated Teller Machine (ATM) or other payment forms can later be used to pay within an agreed space of time.

Awoyemi also explained that other issues like prompt processing of customer refunds, charge backs and card payment reversals as well as prompt resolution of issues relating to credit reversals, cash refunds and online pre-paid orders have helped to ensure maximum satisfaction and retention of Jumia customers.

Speaking on the strength of Jumia vendors, Senior Vice-President, Vendor Management, Thomas Simonet, revealed that Jumia has 12,000 registered vendors. From this list 5,000 are active. All of Jumia’s vendors receive onboarding and training as well as ongoing support on how to maximise visibility and sales.

“With Jumia, traders in one town in Nigeria can have the opportunity of showcasing their product to millions of prospective customers at no cost on the Jumia platform,” Simonet said.

CEO/Founder Investors King Ltd, a foreign exchange research analyst, contributing author on New York-based Talk Markets and Investing.com, with over a decade experience in the global financial markets.

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China, Japan and US Controls 60% of Global Installations of Industrial Robots

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Global Installations of Industrial Robots are Controlled by China, Japan and US Controls

Data presented by Buy Shares indicates that China, Japan, and the United States cumulatively control about 58.71% of the global industrial robot installations. As of September 2020, there were 381,000 units of industrial robots globally.

Pandemic to Spur Industrial Robots Market

From the data, China accounts for the largest share at 140,500 units, followed by Japan at 49,900 units. The U.S is third with 33,300 installed units.  South Korea has the fourth-highest installation at 27,900 units while Germany closes the fifth spot with 20,500 million installations. The Czech Republic has the least industrial robot installation at 2,600.

Several factors are contributing to the growth if the industrial robot market installation. According to the research report:

“The industrial robot market is also expected to grow following the unprecedented situation as a result of the coronavirus pandemic. In the course of the crisis, many factories had to protect their employees by shutting down some production plants. The pandemic creates a potential market for the industry as it is part of preparing for any similar pandemic in the future.”

The research also overviewed the annual installation of industrial robots worldwide between 2009 and 2019. Between the ten years, the installation grew by 535%.  In 2009, the figure stood at 60,000 while last year the number was 381,000. By 2010, the number had doubled to 121,000.

Notably, in 2018, the installation stood at 422,000 before dropping by 9.7% to 381,000 in 2019. The drop was the first in seven years.

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Orange Launches Sanza Touch Smartphone, Moves to Deepen Mobile Internet Access in Africa With Google Support

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Orange Partner Google to Deepen Mobile Internet Access in Africa

Orange S.A., a French multinational telecommunications corporation, has said it is launching a new affordable smartphone called Sanza touch to improve internet access in Africa.

According to the telecommunication giant, cost has always been a barrier to smartphone adoption in Africa. It said the average cost of an entry-level smartphone is more than 60 percent of average monthly income, making smartphones largely inaccessible for the majority of African people.

Therefore, as part of the GSMA Thrive Africa 2020, Orange will be introducing Sanza touch, an exclusive Orange smartphone and the most affordable 4G Android (Go edition) device globally.

The device will retail at US$30 or around N11,500 in Nigeria.

The company said the affordable price “is intended to make it the most accessible on the market with the goal of driving digital inclusion and providing more people access to mobile internet.”

Sanza touch is a 4G smartphone with a 4″ screen, 8GB memory and a 1750mAh battery, offering over 4 hours battery life while streaming videos. Users can use the Orange app collection (My Orange, Orange Money and Livescreen to stay informed on the latest news trends) and access the most popular apps including YouTube Go, Google Go, Facebook and WhatsApp.

The CEO of Orange Middle East and Africa, Alioune Ndiaye, said: “Orange wants to strongly accelerate access to connectivity on the African continent. One of the barriers to Internet use is the price and ease of use of most smartphones.

“The partnership with Google to offer the Sanza touch smartphone for sale will enable us to solve this problem thanks to its affordable price and advanced functionalities. While 90% of the world’s population is now covered by mobile broadband, 3.3 billion people who live in areas covered by mobile broadband remain unconnected for reasons such as affordability, low levels of literacy and digital skills.”

Mariam Abdullahi, the Director, Platform Partnerships, Android and Play Africa for Google added that “Our mission at Google has always been to Organise the world’s information and make it universally accessible to everyone.”

“We deliver this mission through the building and providing our products and services via key partnerships like this one with Orange. We are excited about the endless possibilities this Sanza touch smartphone will present in learning, economic opportunities and digital accessibility.

“The Goal of our Android devices, including this first-of-its kind highly affordable Android (Go edition) device is to bring the power of computing equitably to all. We can only achieve this mission if everyone is able to access devices at affordable price points to use in their daily lives and have access to the benefits presented by the digital world.

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Global Gaming PC Sales Revenue to Hit $39.2bn in 2020, a 60% Jump in Five Years

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U$27 Trillion Locked In Bear Markets

Revenue of Global PC Games Jumps 60% in Five Years

The video games industry is one of a few sectors that have been booming in 2020, with millions of people spending more time indoors and online amid the COVID-19 pandemic. The increasing number of people choosing video games as their main at-home entertainment led to a significant jump in the sales of gaming equipment.

According to data presented by Safe BettingSites, global gaming PC sales revenue is expected to hit $39.2bn in 2020, a 60% jump in five years.

High-end Gaming PCs Account for Almost 50% of Global Sales

In 2015, the global gaming PC market hit $24.6bn in revenue, revealed the Jon Peddie Research data. High-end PC sales accounted for 45% of that value, followed by mid-range and entry-level gaming PCs with 30% and 25% market share, respectively.

During the next twelve months, the global gaming PC sales revenue jumped almost 23% to $30.2bn and continued growing ever since.

High-end gaming computers still represent the largest revenue stream of the global gaming PC market, expected to generate $18.5bn profit or 47% of total revenue in 2020.

Mid-range gaming PC sales is forecast to reach 34% market share this year, a 4% increase since 2015, and generate $13.4bn in revenue.

The revenue of the entry-level gaming computer segment is expected to jump 21.7% year-on-year to $7.3bn in 2020.

The Jon Peddie Research data also revealed that mid-range gaming PCs witnessed the most significant sales revenue growth, 76% between 2015 and 2020. High-end gaming computers follow, with a 72% revenue increase in that period.

Gaming PC Sales in EMEA Countries to Continue Booming in H2 2020

The growing number of people spending more time indoors and online amid the coronavirus lockdown caused a surge in sales of gaming PCs and laptops in Europe, the Middle East, and Africa, revealed the IDC Worldwide Quarterly Gaming Tracker data.

In the second quarter of 2020, the EMEA countries hit 2 million units sold, a 33% jump year-on-year. The increasing trend is set to continue in the third and fourth quarter of the year, resulting in 16.4% YoY growth and 8.2 million sold units for the full year 2020.

Gaming PCs are expected to account for over 36% of that figure, with nearly 3 million units sold by the end of the year. Statistics show that gaming laptops are set to rise to 5.23 million units sold in 2020, or 64% of the total unit shipment in the EMEA countries this year.

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