- IBEDC Partners Power Africa to Train Workers
Ibadan Electricity Distribution Company says it has completed a three-day intensive training of over 170 commercial line workers, team leads and managers on maintenance of network and facilities, detection of Illegal connections to the network, discovery of meter by-pass and tampering, and energy theft, among others.
It said the training, which was facilitated by Power Africa, TetraTech and IBEDC, was geared towards improving customer satisfaction.
The Managing Director, IBEDC, Mr. John Donnachie, said the company, over the years, had been recording huge revenue losses due to illegal connections, and non-settlement of bills by customers.
He said the company’s customer relationship officers had to resort to begging customers to make payment for services rendered.
According to him, quality service can only be provided if the customers are fulfilling their obligations.
“It is only through prompt and full settlement of monthly electricity bills that we can break even and provide quality service,” Donnachie said.
He added that only 46 per cent of the company’s customers responded to monthly bills through persuasion, while many were involved in illegal connections, by-passing and tampering with meters.
He appealed to customers to cooperate with the company, saying, “The more customers we have, the more we consume and the cheaper our services will be.”
“This exercise will assist the IBEDC in improving its services and attracting more distribution infrastructure investment, with customers enjoying improved service delivery, quality billing, better and improved customer satisfaction.”