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Scandals Rock Nigerian Banks Over New Naira as Customers Lament Exploitation, Hardship

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Bank - Investors King

Most Nigerians, especially the average ones, appear to be going through very difficult moments of their lives over the non-circulation of the redesigned legal tender.

Their hardship has been worsened by crises of fuel hikes and scarcity, and skyrocketing prices of food items, transportation fares and other items.

The Central Bank of Nigeria had ordered Deposit Money Banks to load new naira notes on their Automated Teller Machines (ATMs) for Nigerians to withdraw.

However, checks by Investors King revealed that customers have been complaining of insufficient cash in the ATMs, adding that they are being exploited by operators of Points of Sales (PoS) who have been charging them higher for withdrawing new notes.

Further findings by Investors King showed that some bankers have been involved in shady deals with racketeers through illegal sales of the new currency.

Due to the scarcity of the new notes and failure of most commercial banks to load their ATMs with them, black marketers took advantage of the situation, allegedly purchase new notes from some bankers and sell to customers in dire need of same at exorbitant rates.

These black marketers loiter around some banks in Abuja, Lagos, Port Harcourt, among others seeking patronage from Nigerians who couldn’t get money from the ATMs and those who couldn’t withstand the long queues.

Some of the currency sellers, during separate interviews, revealed that they buy the new notes from some bank officials, adding that such act is one of the reasons why most ATMs are lacking the new notes nor dispensing the old currency

One of the currency dealers said they have been selling the redesigned notes and making huge gains. One of them who identified himself as Umar in Abuja said they often sell N10,000 for N13,000 and N20, 000 for N26,000 in all the denominations the buyer needs

Some of the racketeers claimed that they don’t really purchase the new notes from bankers, rather, they give incentives and maintain suck relationship with the officials of financial institutions.

Also, PoS operators have been fingered in the exploitation and shady financial deals as customers decried that they now pay more charges to withdraw.

PoS operators are said to now charge between N500 and N700 for withdrawal of N5000 and higher charges for withdrawal beyond N5000 that would be paid in new notes.

“It’s now difficult for one to get the money he or she suffered for in this country. People are really going through a lot these days because of this new naira notes. Banks no longer load their ATMs with new notes and where they do, the queues are so unbearable. Because of this, some people have been going to the banks to buy these new notes and sell to people.

“I almost went broke yesterday while trying to withdraw. The annoying part is that traders are now rejecting the old notes. I had to pay more charge of N500 to collect N5000 from a PoS man in my area. The man told me that he had to pay his way out in the bank before getting the new notes,” a resident of Nsukka, Gloria Kelechi narrated.

At some ATM points, customers had to fight their way out before withdrawing while others were left stranded because they couldn’t join the chaotic queues.

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Banking Sector

Sowore Sues GTBank Over Five-Year Account Freeze, Demands N100 Million in Damages

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GTBank -Investors King

Former presidential candidate of the African Action Congress (AAC), Omoyele Sowore, has launched a legal battle against Guaranty Trust Bank (GTB) for freezing his bank accounts for five years.

In a suit filed by his lawyer, Inibehe Effiong, at the Federal High Court in Lagos, Sowore stated that the freezing of his bank accounts was not only illegal but also a violation of his human rights.

Sowore revealed that his bank accounts were frozen without due process by the bank, leaving him financially frustrated.

As a result, the human rights activist is demanding N100 million in damages from GTBank, according to the suit.

Sowore is requesting that the bank immediately unfreeze his accounts and pay the damages. Effiong described the account freezing as unlawful stating “the arbitrary freezing of my client’s accounts without due process is not only illegal but also a blatant violation of his fundamental rights.”

The suit reads, “A Declaration that the Respondent’s act of freezing and restricting the Applicant’s accounts with Account Numbers: (1) 0169510647 (Current Account); (2) 0169510867 (Savings Account); (3) 0169510850 (Current Account); (4) 0171422811 (MasterCard/Visa Debit Account Type) and Account Name: Sowore Omoyele Stephen respectively, all domiciled with the Respondent; Guaranty Trust Bank Ltd is unlawful, unconstitutional, null and void, and a breach of the Applicant’s right to property guaranteed by the provisions of Section 44 of the Constitution of the Federal Republic of Nigeria, 1999 (as amended) and Article 14 of the African Charter of Human and Peoples Rights (Ratification and Enforcement) Act LFN 2010.

“An Order of this Honourable Court directing the Respondent to lift the restriction placed on the Applicant’s accounts with the aforementioned account numbers.

“An Order of perpetual injunction restraining the Respondent, whether by itself, its agents, privies, or servants, from unlawfully interfering with the Applicant’s accounts.”

Sowore is seeking N100 million as general damages for the unlawful freezing of his accounts, as well as the cost of prosecuting the suit.

He further said since 2019, his accounts have been rendered inoperable by the bank, with no formal explanation offered.

Despite several complaints, the Respondent has refused to lift the restrictions. A demand letter dated April 23, 2024, was also served on the Respondent, but to no avail.

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Banking Sector

Zenith Bank Enhances Customer Online Experience with Revamped Digital Channels

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Zenith Bank - Investors King

Zenith Bank, one of Nigeria’s foremost financial institutions, has successfully restored full operational services across its electronic transaction channels, ensuring that customers can now enjoy seamless access to digital banking services.

This restoration follows temporary disruptions caused by a routine upgrade of the bank’s technology infrastructure, which aimed to optimize service delivery but impacted e-channel services recently.

In a post shared on Thursday through its social media platforms, the leading lender confirmed that all services across its electronic channels have been fully reinstated.

Reiterating its commitment to providing quality digital services, the bank assured customers of exceptional service with its newly enhanced technology infrastructure, designed to deliver seamless and innovative financial solutions.

The announcement stated:

“We are pleased to inform you that access to our digital channels has been restored, allowing you to perform transactions conveniently via your preferred platform. We appreciate your patience during the IT infrastructure upgrade and sincerely apologize for any inconveniences you experienced.

“Rest assured, we are dedicated to providing you with exceptional service, and the new IT infrastructure we have implemented will enable us to do so moving forward.

Thank you for choosing to bank with us.”

Important Reminder

Zenith Bank will NEVER call, SMS, or email you requesting your card details, PIN, token codes, mobile/internet banking login details, or any other account-related information.

“We will also NEVER ask you to click on a link to update your bank information or activate your account. If you receive such messages, please DO NOT respond,” the bank stated.

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Banking Sector

CBN Assures Nigerians of Bank Deposits’ Safety Amid Online Disruptions

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Bank - Investors King

Amid growing challenges of maintenance delays and internet disruptions being faced by many of the commercial banks in Nigeria, the Central Bank of Nigeria (CBN) has assured depositors and other clients that their money is intact.

Reassuring the public of its unwavering commitment to ensuring the stability and reliability of the Nigerian financial system, the apex bank asked Nigerians not to panic, stating that it remains dedicated to fostering a secure banking environment where depositors can be fully confident in the safety of their funds.

In a statement signed by Hakama Sidi Ali, Acting Director, Corporate Communications, CBN, the apex bank noted that it recognises the crucial role confidence plays in banking operations and wants to affirm that all deposits in Nigerian banks are secure.

Ali said the CBN is actively ensuring that banks adhere to established regulations and best practices to maintain the integrity of the nation’s financial system.

According to him, regular stress testing is conducted to identify potential vulnerabilities, helping to ensure that the financial institutions are resilient.

He added that the CBN has implemented Early Warning Systems that proactively detect and address emerging risks, allowing the bank to provide timely solutions to any foreseen issues.

The statement pointed out that the bank’s approach to Risk Based Supervision ensures that it focuses its regulatory efforts on institutions that may pose the highest risk to the financial system.

“This targeted strategy allows it to maintain a robust oversight mechanism while promoting the overall health of the banking sector,” it stated.

Ali disclosed that the CBN has established a Memoranda of Understanding with the various countries where Nigerian banks’ subsidiaries are located, adding that the collaboration enhances regulatory coordination and ensures that the nation’s banks operate within a safe and sound framework in accordance with banking regulations, both domestically and internationally.

He further assured bank customers that the CBN remains dedicated to fostering a secure banking environment where depositors can be fully confident in the safety of their funds.

The statement revealed CBN’s plans to continue to monitor and adapt strategies to safeguard the financial interests of all Nigerians and stakeholders in our financial system.

Investors King had reported that customers of Zenith Bank recently expressed their frustration over difficulties with online banking transactions.

Just like other banks, Zenith Bank witnessed online service disruptions and maintenance delays for hours as its customers experienced hitch in sending, receiving money and viewing their balance on their bank apps.

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