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Banking Sector

Union Bank Reports 10% Decline in Profit After Tax in 2021

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Union bank - Investors King

Union Bank Plc reported a 10% decline in profit after tax from N18.672 billion filed in 2020 to N16.919 billion in the financial year ended December 31, 2021.

The bank disclosed this in its audited financial statement obtained by Investors King.

Net operating income after impairments dropped by 3.6% from N103.4 billion recorded in 2020 to N99.7 billion in the period under review.

Union Bank 2021 Financial Highlights:

● Gross earnings: up 8.9% to ₦175.0bn (₦160.7bn in FY 2020), driven by strong noninterest income.

● Non-interest income: up 26.7% to ₦55.7bn (₦44.0bn in FY 2020) driven by significant increases in debt recoveries.

● Net operating income after impairments: down 3.6% to ₦99.7bn (₦103.4bn in FY 2020).

● Profit before tax: down by 19.3% to ₦20.5bn (₦25.4bn in 2020).

● Operating expenses: marginally grew by 1.5% to ₦79.1bn (₦78.0bn in FY 2020), reflecting tight cost control despite inflationary pressures.

● Gross loans: up 22% at ₦899.1bn (₦736.7bn in Dec 2020) as we expand our lending to key economic sectors of opportunity.

● Customer deposits: up 20.4% at ₦1.4trillion (₦1.1 trillion in Dec 2020) as we continue to expand our product base and digital channels.

Commenting on the results, Emeka Okonkwo, CEO said: “Following an enhancement to our operating and go-to-market model to deliver better performance and efficiency leveraging our network across the regions, we are increasing our customer engagement and product penetration which is translating into higher customer revenues across geographies.

“On the back of this, the Bank has continued to record headline growth by diversifying our income streams and accelerating our recoveries programme.

“For the full year, our gross earnings grew by 8.9% from N161bn to N175bn, while our net operating income after impairments dropped by 3.6% to N99.7bn from N103.4bn. Interest income grew by 1% as our earnings asset base expanded with a growing loan book.

“We continued our strong growth in non-interest income through a combination of aggressive recoveries, which grew 119% in the period, from N7.2bn to N15.9bn and further growth in fee and commission income (33%) and e-business (26%). These were delivered on the back of sustained multi-channel growth in users, volume and value across our digital and agent channels. Total active UnionMobile users now stands at 3.3 million, up 20% while our Union360 customer base grew by 22% to 26,400.

“In 2022, the Bank will continue to focus on broadening and deepening the strong foundations we have built, while enhancing our digital delivery platforms and service propositions to customers. We remain deeply thankful to our erstwhile core investors, Union Global Partners and Atlas Mara who have been instrumental to our journey since 2012. Their invaluable support and expertise helped steer the Bank through turbulent waters and into an era of
growth and stability. As we turn a new chapter for our Bank with a new core investor expected to come on board,
we are proud of the solid foundation built over the last ten years and look forward to a seamless transition and continued successes in the future.”

Speaking on the FY 2021 numbers, Chief Financial Officer Joe Mbulu said: “We maintained very strong cost controls during the year despite the inflationary pressures and the translation effect of currency depreciation on our cost base. Operating expenses increased marginally by 1.5% with increasing regulatory, depreciation and amortisation costs.

“Customer deposits grew by 20% while our loan book grew by 22% from N736.7bn to N899.1bn, as we deepened support for key sectors in the economy. We have been remained proactive in the way we manage our growing risk assets, maintaining our asset quality during the year with our NPL ratio growing marginally from 4% to 4.3%.”

Is the CEO and Founder of Investors King Limited. He is a seasoned foreign exchange research analyst and a published author on Yahoo Finance, Business Insider, Nasdaq, Entrepreneur.com, Investorplace, and other prominent platforms. With over two decades of experience in global financial markets, Olukoya is well-recognized in the industry.

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Banking Sector

Zenith Bank Enhances E-Channel Services for Customers

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Zenith Bank - Investors King

Zenith Bank, one of Nigeria’s leading financial institutions, has restored improved services across its electronic transaction channels, ensuring customers have seamless access to banking services.

In a statement released on Thursday via its X handle, the bank confirmed that customers can now conveniently conduct transactions across various platforms following a recent upgrade. These enhancements follow temporary glitches caused by routine IT maintenance aimed at optimizing service delivery.

Zenith Bank reiterated its commitment to providing improved services and highlighted the various channels available for customer transactions, including:

– Zenith Bank Debit, Credit, and Prepaid Cards
– Automated Teller Machines (ATMs)
– Point of Sale (POS) Terminals
– Zenith Bank Mobile App
– Internet Banking Platform
– Zenith Agents nationwide for agent banking

Customers are also encouraged to visit any of the bank’s branches across the country for in-person transactions.

Zenith Bank reassured further improvements in service delivery following the IT infrastructure upgrade. Customers with bulk payments and salary requests are encouraged to present payment mandates at any Zenith Bank branch nationwide for expedited processing.

Zenith Bank remains dedicated to enhancing customer experience and ensuring reliable banking services across all platforms.

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Banking Sector

Nigerian Banks Face Soaring Wage Bills Amid Rising Inflation

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First Bank

Many Nigerian commercial banks have been spending more on hiring staff, fresh data has revealed.

Following worsening inflation in the country, some banks have to pay more for their newly hired workers, thus doubling the banks’ wages and salaries in just over a year and putting pressure on their operating costs.

The data showed that wages and salaries incurred by 10 banking groups in the first half of 2024 (H1 2024) stood at N615.8 billion, representing a 96 percent growth from the N314.4 billion incurred in H1 2023.

The banking groups are Access Holdings, UBA, FBN Holdings (First Bank), GTCO (GT Bank), Zenith Bank, Stanbic IBTC Holdings (Stanbic), Wema Bank, FCMB Group, Sterling Holding Company (Sterling), and Jaiz Bank.

It showed that Access Holdings incurred the highest wage bill among the banks, with N151.5 billion, up by 145 percent from the N61.9 billion reported in H1 2023 while First Bank’s personnel expenses for H1 2024 hit N134.2 billion, marking a 110 percent year-on-year increase from the N63.9 billion personnel expenses incurred in H1 2023.

For UBA, its wage bill grew by 92 percent year-on-year to N126.6 billion during the six months, up from N65.9 billion as of H1 2023. Also, Zenith Bank’s wage bill soared by 64 percent year-on-year to N63.5 billion, from N38.6 billion in H1 2023. Stanbic incurred wage expenses of N40.6 billion during the six-month period, up from N28.2 billion in H1 2023.

GT Bank’s wage bill almost doubled, increasing by 98 percent year-on-year to N39.3 billion, up from N19.9 billion in H1 2023. FCMB Group’s wage bill grew by 74 percent to N26.6 billion in H1 2024, up from N15.2 billion reported in the corresponding period of 2023.

In the same vein, Wema Bank’s wage also went up by 77 percent to N15.6 billion, from N8.8 billion in H1 2023. Sterling Bank’s wage bill also jumped by 41 percent year-on-year to N12.5 billion, from N8.9 billion as of H1 2023.

Jaiz Bank’s wage bill went up by 78 percent to N5.5 billion, from N3.1 billion in H1 2023.

The data showed that for some of these banks, the increase in employees also contributed to their rising wage bills, though, marginally.

For example, Zenith Bank increased its employee count by 511 to 8,146 between H1 2023 and H1 2024. UBA’s employee count between H1 2023 and H1 2024 increased marginally by 3 percent or 338, from 9,751 to 10,089.

While some companies downsize their staff strength, due to the harsh economy in the nation, the few available workers have been overloaded with work.

With inflationary pressures hitting hard on individuals and businesses, companies have been forced to substantially increase the wages for the few available staff.

For banks, apart from their staff wages, they have also had to incur increased outsourcing costs. Outsourcing costs relate to expenses incurred when a bank hires third-party contract staff.

GT Bank’s outsourcing costs increased by 69 percent year-on-year to N14.5 billion during the half-year, in contrast with N8.6 billion in H1 2023. First Bank’s outsourcing costs jumped by almost 300 percent year-on-year during the half-year to N16.4 billion, from N4.3 billion in H1 2023. Wema Bank also saw a dramatic increase in its outsourcing costs, posting N8.85 billion for the category in H1 2024, representing a 272 percent year-on-year growth from N2.38 billion as of H1 2023.

The jump in labour costs for banks has positioned some of them as the top-paying employers in the country. For instance, in H1 2024, Stanbic IBTC Holdings posted a wage per employee of N2.11 million per month. Zenith Bank had a wage per employee of about N650,000 per month, a stark comparison with UBA’s N2.09 million per month. However, UBA’s foreign operations employ about 4,150 staff members.

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Banking Sector

Zenith Bank Apologizes for Service Disruption, Assures Customers of Improved Operations

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Zenith Bank - Investors King

Zenith Bank Plc has tendered an apology to its customers for the poor services experienced on its banking platforms.

Investors King reported that the service disruption which lasted for days left customers frustrated.

Despite the notice from the bank notifying its customers that it would perform maintenance from September 29 to October 1, many customers took to social media to register their disappointment with the bank.

Also, on Monday, September 30, angry customers converged at Zenith Bank, Ijaiye Ojokoro branch in Lagos, demanding access to their money.

A customer, Segun, who said that his main goal was to transfer his funds to another bank after being unable to access his money through any means revealed that for two days, he had tried to withdraw or transfer money through the bank’s mobile app, but nothing worked.

“My family nearly went hungry yesterday because of this issue,” he said, adding that his ATM card wasn’t working either.

However, on Thursday, Zenith Bank issued an apology via its official X handle to its customers.

The bank revealed that it had completed its maintenance upgrade and apologized for the inconvenience caused during the process.

Zenith Bank disclosed that the upgrade was aimed at improving the bank’s quality of service to its customers, emphasizing that customers can now perform transactions conveniently on all its banking channels, including mobile app, internet banking platform, debit card, agent banking, and branches nationwide.

The statement read, “Dear Valued Customer,

We sincerely apologise for the service disruptions you experienced recently on our banking channels. This was due to an information Technology upgrade aimed at improving the quality of service we provide.

We have made significant progress with the upgrade and you can now perform transactions conveniently with the following Zenith bank Channels:

Your Zenith Bank Debit Card
The Zenith Bank Mobile App
The Zenith bank Internet Banking Platform
Zenith Agents nationwide (Agent Banking)

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