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Glo Enriches Customers’ Experience With Glo Café

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globacom - Investors King

In line with its commitment to delivering value, National Telecommunications Company, Globacom has unveiled Glo café, a self-care application that offers customers a convenient self-service channel to manage their accounts.

Globacom, in a statement in Lagos, said that the newly repackaged app was designed to unify Glo services under one platform, thus empowering Glo subscribers to manage their mobile accounts hassle-free.

“It is a one-stop entertainment shop with unfettered access to a plethora of content covering video, music, sports, comedy, celebrity news and gist. The Glo Café is available for FREE on Web, Google Play Store and Apple App Store”. Glo said.

The company explained that its extensive research into the needs of customers, their understanding and requirements for a simple and time-efficient platform offering customer support underscored the need for the development of the app.

It added that “The launch of Glo Café is part of our efforts to deliver the best customer experience in the digital space and empower customers with a convenient, non-intrusive and 24/7 available channel of support. The self-care app is a simple, secure and convenient way for Glo mobile customers to access a whole host of functionalities- buying, sharing and gifting of data, borrowing credit and data, recharging any Glo account and paying postpaid bills, accessing Value Added Services (VAS), among other things”.

Glo customers will also have access to a world-class gaming portfolio, and easy access to customer support – including direct contact to call center executives, raising service-related requests, chatting with agents, etc, in addition to entertainment content including top-rated music, videos, comedy and sports.

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Telecommunications

Truecaller Launches Smart SMS Feature in Africa

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Truecaller- Investors King

Truecaller, the world’s most trusted and accurate Caller ID and telephone search engine, is rolling out a new feature to further augment the user experience.

The new feature Smart SMS has been introduced based on user feedback and is designed to cater to the evolving needs of our consumers. It offers a host of new services to make day-to-day communication a lot more convenient.

Smart SMS is powered by state-of-the-art machine learning models that adapt based on the feedback you give it. It supports users with important messages from banks, billers, travel companies, delivery companies and so much more.

Smart SMS also helps users stay protected from spam and fraud. Only the essential information within an SMS is highlighted and all SMS messages are categorised and easily accessible. From keeping track of your expenses to last-minute changes to your travel, Smart SMS is the future of SMS that will make life a whole lot easier.

Commenting on the new addition, Zakaria Abdulkadir Hersi, Director of Business Development & Partnerships Africa at Truecaller said: “Roughly 80% of SMSes one receives daily are from businesses, disengaging users from important/useful messages. To combat that, SMS apps need to become smarter by filtering out spam and categorising useful information.

“At Truecaller, we constantly strive to offer the best user experience by adding unique features that fit in with our core mission: to make communication safer and more efficient for everyone. Truecaller has evolved into a powerful communication hub and for the people who wish to use the app to its fullest, we want to streamline the experience as much as possible for an efficient calling and messaging experience for our end user.”

Truecaller uses the same powerful algorithms used to identify spam callers in SMS as well. The SMS intelligence is built into the app itself and it can work offline – nothing leaves your device, including all OTPs, bank SMSes and financial information.

The feature also offers a Smart Inbox that identifies unknown SMS sender numbers and SMS sender IDs are resolved to business names with logos.

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Telecommunications

Airtel’s Broadband Coverage Ranked Best

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Airtel Financial Results - Investors King

Airtel Nigeria has been declared the ‘Best in Test’ following a nationwide broadband assessment by umlaut, an international, full-service, cross-industry, end-to-end company that offers advisory and fulfilment services to clients globally.

According to CEO of Telecommunications at umlaut, Hakan Ekmen, Airtel achieved the best-rated broadband coverage and user download speed among other mobile network operators, scoring the highest with 697 points, while MTN emerged second with 663 points, 9mobile with 591 and Glo with 486 points.

The tests were carried out with umlaut’s crowdsourcing methodology, which was used to evaluate the mobile networks in Nigeria. Consequently, an extensive analysis revealed that 263,000 users have contributed 707.4-million samples in 24 weeks from October 2020 until early April 2021.

Speaking on the metrics of the assessment, Ekmen stated that over 80 per cent of urban build-up and population areas were tested to arrive at the results. He went on to laud Airtel for emerging the best-rated, citing it as a remarkable feat and a positive step towards attaining digital equality in Africa.

“In our nationwide assessment, 82.8 per cent of the urban build-up area and 83.9 per cent of the population area were tested. We concluded that Airtel Nigeria is Best in Test, achieving the highest umlaut score with 697 points,” Ekmen said.

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Telecommunications

MTN Nigeria Clarifies Concerns on Service Disruptions

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Karl O Toriola - Investorsking.com

MTN Nigeria Communications Plc has clarified the misleading media coverage related to a notice sent to a select group of enterprise customers on the 15th of June, 2021 about potential service disruptions.

To better clarify the issue, Chief Executive Officer, MTN Nigeria, Karl Toriola said “Maintaining network stability and high levels of customer service remains a key priority for us. In line with MTN Nigeria’s standard practice, this includes communicating to and informing customers of any potential disruptions in a timely manner, whether due to maintenance on the network, outages due to faults or other circumstances that may pose a risk, enabling them to plan appropriately and put in place business continuity measures.”

He further explained that the notice in question was a routine notification a small group of businesses affected by a specific challenge in very few specific locations, adding that the notices are regularly distributed to partners and are not out of the ordinary.

“Small, medium and large enterprises are key to driving economic growth in Nigeria and with the rise of digital solutions, are becoming more reliant on secure and reliable connectivity solutions. We recognise and understand the importance of serbice availability and strive to deliver a seamless and uninterrupted high-quality network experience, so that they are able to meet their customer’s needs.”

“As a responsible Nigerian company, we remain committed to supporting the sustainable growth and development of our country. We are dedicated to delivering the highest levels of service possible, and steadfast in our drive to ensure our customers have the information they need to make critical personal and business decisions and will continue to update them on relevant developments,” the MTN Nigeria boss stated.

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