The International Air Transport Association has commended the Nigerian Airspace Management Agency for its consistency in the rendition of qualitative bills in the last three years.
This feat, according to IATA, has ensured that the error rate in bills posted by the agency for its services to airlines has reduced to less than two per cent from over 30 per cent nine years ago.
A statement by NAMA said the association made the commendation at the IATA/NAMA Service Review Meeting which held at the association’s corporate office in Geneva, Switzerland.
The Director of Airline Settlement Services of IATA, Manfred Blondeel, was quoted to have said that NAMA had carved a niche for itself as the best out of 75 authorities and over 4,000 airlines it was dealing with globally in terms of reduced error rate and disputes in bills posted by the agency to IATA.
“Considering the myriad of disputes that we notice daily from errors by some authorities, some errors even exceeding 50 per cent, it is to our delight that the dispute/error rate of NAMA billing has consistently remained the lowest in the world with over 98 per cent accuracy,” he said.
The Managing Director of NAMA, Capt. Fola Akinkuotu, noted that the progress so far made in the accuracy of airline billing was as a result of reforms being embarked upon by the agency towards ensuring transparency, accountability and efficiency in service delivery, part of which involved automating its business transactions.
