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Telecom Subscribers Lament Airtime Depletion, Poor Services

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Mobile internet in Nigeria
  • Telecom Subscribers Lament Airtime Depletion, Poor Services

Subscribers on Airtel, Glo and 9mobile networks have taken to social media to express their displeasure over poor quality of service they have been experiencing in the past one month.

The disgruntled subscribers lodged complaints such as data and airtime depletion, unauthorised auto renewal, call drop, unresponsive customer care, illegal deductions and poor quality of service.

Major complaints from Airtel subscribers are the automatic subscription to value-added services without their approval and continuous deduction of airtime for auto-renewal despite opting out.

An Airtel subscriber, Daniel Oriazowan, complained of airtime depletion without making calls or receiving notifications from the service provider as to what the deductions were meant for.

Another Airtel subscriber, Adewumi Adeyeye, said, “My number is charged often for services I never activated and all the customers’ service people who spoke to me could tell me was that they were sorry but my money cannot be refunded. Did I send a request for 10VID? The answer is no, so, why am I being charged for it?”

Another subscriber, Ayo Martins, threatened to sue the network provider for subscribing his line to value-added services without his consent, adding that reaching the customer care representatives to lodge the complaint had been difficult.

For subscribers on the Glo network, the major complaints were poor quality of service and airtime deductions for value added services not subscribed to.

A Glo customer, Oladipupo Akinola, said though the network offered cheap data to customers, the quality of service had not made it possible for him to enjoy it.

“This is a subtle corruption when you have to subscribe to data, your money is taken but you can’t even use the data at all. This is so pathetic.” he said.

Joseph King and Eugeñe Nsoro, both subscribers on the Glo network, lamented subscription to value-added services without their consent.

Most of the subscribers on 9mobile network complained of poor quality of service especially after the system upgrade that took place on February 3 and February 4, 2018.

One of the subscribers, Andrew Esther, complained that the networks’ USSD codes had not been working while Razman Badaman complained of inability to browse after the upgrade.

Another subscriber, Ezekiel Simon, expressed his disappointment at being charged for value-added service despite subscribing to ‘Do Not Disturb’.

He said, “I sent STOP to 2442 but I still receive unwanted calls and SMS.”

The Nigerian Communications Commission had introduced means by which subscribers could bar all promotional messages on their phones by sending ‘Stop’ to 2442 and it reported activation by 10 million subscribers to the service.

The Executive Vice Chairman of the commission, Prof. Umar Danbatta, also called on Nigerians to make use of the NCC’s toll-free line (622) to lodge complaints with regard to the Quality of Service and other related services.

Is the CEO/Founder of Investors King Limited. A proven foreign exchange research analyst and a published author on Yahoo Finance, Businessinsider, Nasdaq, Entrepreneur.com, Investorplace, and many more. He has over two decades of experience in global financial markets.

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Goya Foods Takes Legal Action to Assert ‘Goya Olive Oil’ Trademark Ownership

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Goya Foods

“Goya Olive Oil” trademark in Nigeria, Goya Foods Incorporated has initiated legal proceedings against the Registrar of Trademarks under the Federal Ministry of Trade and Investment.

The case, numbered FHC/ABJ/CS/883/2023, was brought before the Federal High Court in Abuja.

Goya Foods, a prominent producer and distributor of foods and beverages across the United States, Spanish-speaking countries, and Nigeria, seeks to enforce a longstanding consent judgment issued by the court in December 2006.

The judgment directed the Registrar to rectify the Trademarks Register to reflect Goya Foods Incorporated as the rightful owner of the “Goya Olive Oil” trademark, without any further formalities.

The lawsuit, exclusively revealed to sources, underscores Goya Foods’ determination to safeguard its intellectual property against alleged infringements.

According to court documents, Goya Foods obtained the consent judgment against Chikason Industries Limited, which was accused of marketing “Goya Olive Oil” in Nigeria, thus infringing on Goya Foods’ registered trademark.

Legal counsel for Goya Foods, Ade Adedeji, SAN, emphasized the necessity of rectifying the Trademarks Register to protect their trademark interests effectively.

Despite appeals to the Registrar, the requested rectification has not been implemented, prompting Goya Foods to escalate the matter through legal channels.

The case has been adjourned to September 27, 2024, for further proceedings, highlighting the complexity and significance of trademark disputes in the global marketplace.

Goya Foods remains committed to upholding its brand integrity and securing its proprietary interests amidst the evolving landscape of international trademark law.

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IOCs Accused of Blocking Direct Crude Sales to Dangote Refinery

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Dangote Refinery

Dangote Industries Limited (DIL) has accused International Oil Companies (IOCs) of obstructing direct crude oil sales to its refinery and forcing the company to use costly middlemen.

This development comes after a statement by the Nigerian Upstream Petroleum Regulatory Commission (NUPRC) suggested a “willing buyer-willing seller” dynamic was in place as mandated by the Petroleum Industry Act (PIA).

Devakumar Edwin, Vice President of DIL, countered NUPRC CEO Gbenga Komolafe’s claims, stating that IOCs consistently make it difficult for local refiners by pushing sales through international trading arms, which inflate prices and bypass Nigerian laws.

“These middlemen earn unjustified margins on crude produced and consumed within Nigeria,” Edwin stated.

He noted that only one local producer, Sapetro, has sold directly to DIL, while others insist on using trading arms abroad.

Edwin detailed the financial impact, citing instances where DIL was charged a $2-$4 premium per barrel above the official price.

In April, DIL paid $96.23 per barrel for Bonga crude, which included significant premiums, compared to a much lower premium for West Texas Intermediate (WTI) crude.

While acknowledging NUPRC’s support in resolving some supply issues, Edwin urged the regulatory body to revisit pricing policies to ensure fair market practices.

“Market liquidity is essential for fair pricing. We hope NUPRC addresses these issues to prevent price gouging,” he stated.

This dispute highlights ongoing challenges in Nigeria’s oil sector, where domestic refiners struggle to secure local crude amidst complex market dynamics.

The outcome of these negotiations could significantly impact the refinery’s operations and broader industry practices.

The situation underscores the need for transparent and efficient crude supply systems to bolster Nigeria’s refining capacity and economic growth.

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Dangote’s $20 Billion Refinery to Begin Petrol Sales Next Month

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Petrol - Investors King

Aliko Dangote announced on Monday that his long-awaited $20 billion refinery complex will commence petrol sales starting next month.

The announcement came during a press briefing held at the refinery site in Lagos, where Aliko Dangote, Africa’s richest man, detailed the project’s progress and future plans.

“We are proud to announce that the Dangote Refinery will begin selling petrol from August,” Dangote stated confidently.

“This milestone marks the culmination of years of meticulous planning, construction, and overcoming numerous challenges.”

Dangote’s refinery, touted as the largest single-train refinery in the world, is designed to process 650,000 barrels of crude oil per day once fully operational.

The facility aims to not only meet Nigeria’s domestic demand for refined petroleum products but also contribute significantly to export markets across West Africa.

“We have entered the steady-state production phase earlier this year, and now we are ready to begin commercial sales,” Dangote explained. “Initially, we will focus on petrol production, with plans to expand our product range as we ramp up to full capacity.”

The refinery’s launch is expected to alleviate Nigeria’s longstanding dependence on imported refined products, thereby boosting the country’s energy security and reducing foreign exchange outflows associated with fuel imports.

Beyond petrol sales, Dangote revealed ambitious plans to list both the refinery and its associated fertilizer plant on the Nigerian Exchange Group (NGX) by the first quarter of 2025.

This move aims to attract broader investor participation and unlock additional value for shareholders.

“We are committed to transparency and accountability in our operations,” Dangote emphasized. “Listing these subsidiaries on the NGX will not only strengthen our corporate governance framework but also enhance the refinery’s financial sustainability.”

Challenges and Future Prospects

Despite celebrating the imminent commencement of petrol sales, Dangote acknowledged challenges encountered during the project’s execution, including delays in securing land for a petrochemical facility in Ogun State, which incurred substantial costs.

“We faced bureaucratic hurdles that resulted in significant delays and financial losses,” Dangote lamented. “Nevertheless, we remain steadfast in our commitment to advancing Nigeria’s industrial capabilities and contributing to economic growth.”

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