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NCC Restates Commitment to Telecom Consumers

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Telecommunications - Investors King
  • NCC Restates Commitment to Telecom Consumers

The Nigerian Communications Commission (NCC) last week reiterated its commitment to protect telecoms consumers across the country.

The Executive Vice Chairman of NCC, Prof. Umar Garba Danbatta, who made the commitment in Abuja during the celebration of the 2017 Year of the Nigerian Telecom Consumer, said: “In 2015, Nigerian telecom consumers spent $5.6 billion on telecommunications services, and in 2016, they topped it up by another $1billion to make it $6.6 billion. This, among others, call for celebration and the consumer must be seen as king in every transaction that affects them.”

While addressing the issues with telecoms consumers at the forum, Danbatta dwelt on the preeminence of the consumer, and declared that the consumer would be the focus of NCC in 2017 and beyond. According to him, NCC took a management decision that compelled it to seek to amplify its activities towards ensuring the consumer enjoys a customer experience that is enhanced and content in time and quality.

“The telecom weak link, rightly or wrongly is the consumer, and there are no small consumers as those who scratch N200.00 worth of card and the one who spends N100,000.00 are equal,” Danbatta declared.

Danbatta’s 8-point agenda, which he launched in Lagos on January 27, 2016 and in Kano, February 12, 2016, which aptly captured the consumer as the key focus of the agenda, dwelt on facilitating broadband penetration, improve service quality, optimising usage and benefits of spectrum, promoting innovation and investment opportunities, facilitating strategic collaboration and partnership, protecting and empowering consumers, promoting fair competition and inclusive growth as well as ensuring regulatory excellence and operational efficiency.

He explained that while the second point agenda captured the consumer as it relates to service quality, the sixth agenda talked about protection of the consumer. The goal is to protect the consumer from unfair practices by providing information and education to them.

“This is being actively pursued by strengthening initiatives, to educate and inform consumers in their use of communications services and act swiftly whenever necessary in the use of enforcement to protect telecom services consumers’ rights and privileges,” Danbatta said.

On the menace of unsolicited telemarketing whereby consumers receive unsolicited text messages and calls, Danbatta said: “NCC has introduced the Do Not Disturb (DND) facility where consumers are expected to activate the same by dialing 2442. Part of the plan to actualise the year of Nigerian Telecom Consumer is the determination of NCC to ensure that the consumer experiences improved service quality in the year 2017 and beyond. The commission is also implementing measures to reduce Dropped Call Rate (DCR) to meet its industry benchmark of less than one percent.”

“It will closely monitor, track and review the Key Performance Indicators (KPIs) of operators by network integrity and technical standards. Greater efforts would also be put in compliance, monitoring and enforcement of set standards.”

Danbatta allayed the fears of other stakeholders in the sector, saying, “Our focus on the consumer this year does not in any way suggest neglect of the other stakeholders in the sector. Rather it suggests a recommitment to consumer satisfaction. NCC is driven by the desire to empower the consumer and it is rolling out new initiatives to achieve this.”

Also at the forum, the Executive Commissioner, Stakeholder Management at NCC, Mr. Sunday Dare, further gave insight on the significance of the declaration.

Dare said many would want to ask why the need for the NCC 2017 Year of the Nigerian Telecom Consumer? He, however, explained, using the analogy of the five Ws and H in journalism.

On why the consumer is important, Dare said: “The consumer is important as the oxygen that keeps telcos alive. The consumer is a major stakeholder whose satisfaction matters. The satisfaction of the consumer will help the telcos increase their revenue base. NCC as a regulator is mandated to protect, inform and educate consumers.”

On the issue of why, he said: “The campaign runs in year 2017 and beyond. Every time we seek to engage and explore ways to make customer experience better is the when of this campaign.”

According to him, NCC would continue to provide unique and timely information to empower the consumer, by engaging stakeholders in a constructive way to ensure that they work with the NCC, by ensuring quality of service across board.

The Minister of Communications, Adebayo Shittu commended NCC for the timely declaration.

“The Theme for the World Consumer Right Day 2017 is ‘Building a Digital World Consumers Can Trust’ it is therefore very apt for the NCC to declare 2017 the year of the Nigerian Telecom Consumer since the theme of the 2017 WCRD celebration falls within the purview of the NCC regulatory activities and oversight functions on the telecom industry” the minister noted.

Is the CEO/Founder of Investors King Limited. A proven foreign exchange research analyst and a published author on Yahoo Finance, Businessinsider, Nasdaq, Entrepreneur.com, Investorplace, and many more. He has over two decades of experience in global financial markets.

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Crude Oil

IOCs Stick to Dollar Dominance in Crude Oil Transactions with Modular Refineries

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Crude Oil - Investors King

International Oil Companies (IOCs) are standing firm on their stance regarding the currency denomination for crude oil transactions with modular refineries.

Despite earlier indications suggesting a potential shift towards naira payments, IOCs have asserted their preference for dollar dominance in these transactions.

The decision, communicated during a meeting involving indigenous modular refineries and crude oil producers, shows the complex dynamics shaping Nigeria’s energy landscape.

While the Nigerian Upstream Petroleum Regulatory Commission (NUPRC) had previously hinted at the possibility of allowing indigenous refineries to purchase crude oil in either naira or dollars, IOCs have maintained a firm stance favoring the latter.

Under this framework, modular refineries would be required to pay 80% of the crude oil purchase amount in US dollars, with the remaining 20% to be settled in naira.

This arrangement, although subject to ongoing discussions, signals a significant departure from initial expectations of a more balanced currency allocation.

Representatives from the Crude Oil Refinery Owners Association of Nigeria (CORAN) said the decision was not unilaterally imposed but rather reached through deliberations with relevant stakeholders, including the Nigerian Upstream Petroleum Regulatory Commission (NUPRC).

While there were initial hopes of broader flexibility in currency options, the dominant position of IOCs has steered discussions towards a more dollar-centric model.

Despite reservations expressed by some participants, including modular refinery operators, the consensus appears to lean towards accommodating the preferences of major crude oil suppliers.

The development underscores the intricate negotiations and power dynamics shaping Nigeria’s energy sector, with implications for both domestic and international stakeholders.

As discussions continue, attention remains focused on how this decision will impact the operations and financial viability of modular refineries in Nigeria’s evolving oil landscape.

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Energy

Nigeria’s Dangote Refinery Overtakes European Giants in Capacity, Bloomberg Reports

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Aliko Dangote - Investors King

The Dangote Refinery has surpassed some of Europe’s largest refineries in terms of capacity, according to a recent report by Bloomberg.

The $20 billion Dangote refinery, located in Lagos, boasts a refining capacity of 650,000 barrels of petroleum products per day, positioning it as a formidable player in the global refining industry.

Bloomberg’s data highlighted that the Dangote refinery’s capacity exceeds that of Shell’s Pernis refinery in the Netherlands by over 246,000 barrels per day. Making Dangote’s facility a significant contender in the refining industry.

The report also underscored the scale of Dangote’s refinery compared to other prominent European refineries.

For instance, the TotalEnergies Antwerp refining facility in Belgium can refine 338,000 barrels per day, while the GOI Energy ISAB refinery in Italy was built with a refining capacity of 360,000 barrels per day.

Describing the Dangote refinery as a ‘game changer,’ Bloomberg emphasized its strategic advantage of leveraging cheaper U.S. oil imports for a substantial portion of its feedstock.

Analysts anticipate that the refinery’s operations will have a transformative impact on Nigeria’s fuel market and the broader region.

The refinery has already commenced shipping products in recent weeks while preparing to ramp up petrol output.

Analysts predict that Dangote’s refinery will influence Atlantic Basin gasoline markets and significantly alter the dynamics of the petroleum trade in West Africa.

Reuters recently reported that the Dangote refinery has the potential to disrupt the decades-long petrol trade from Europe to Africa, worth an estimated $17 billion annually.

With a configured capacity to produce up to 53 million liters of petrol per day, the refinery is poised to meet a significant portion of Nigeria’s fuel demand and reduce the country’s dependence on imported petroleum products.

Aliko Dangote, Africa’s richest man and the visionary behind the refinery, has demonstrated his commitment to revolutionizing Nigeria’s energy landscape. As the Dangote refinery continues to scale up its operations, it is poised to not only bolster Nigeria’s energy security but also emerge as a key player in the global refining industry.

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Crude Oil

Brent Crude Hits $88.42, WTI Climbs to $83.36 on Dollar Index Dip

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Brent crude oil - Investors King

Oil prices surged as Brent crude oil appreciated to $88.42 a barrel while U.S. West Texas Intermediate (WTI) crude climbed to $83.36 a barrel.

The uptick in prices comes as the U.S. dollar index dipped to its lowest level in over a week, prompting investors to shift their focus from geopolitical tensions to global economic conditions.

The weakening of the U.S. dollar, a key factor influencing oil prices, provided a boost to dollar-denominated commodities like oil. As the dollar index fell, demand for oil from investors holding other currencies increased, leading to the rise in prices.

Investors also found support in euro zone data indicating a robust expansion in business activity, with April witnessing the fastest pace of growth in nearly a year.

Andrew Lipow, president of Lipow Oil Associates, noted that the market had been under pressure due to sluggish growth in the euro zone, making any signs of improvement supportive for oil prices.

Market participants are increasingly looking beyond geopolitical tensions and focusing on economic indicators and supply-and-demand dynamics.

Despite initial concerns regarding tensions between Israel and Iran and uncertainties surrounding China’s economic performance, the market sentiment remained optimistic, buoyed by expectations of steady oil demand.

Analysts anticipate the release of key economic data later in the week, including U.S. first-quarter gross domestic product (GDP) figures and March’s personal consumption expenditures, which serve as the Federal Reserve’s preferred inflation gauge.

These data points are expected to provide further insights into the health of the economy and potentially impact oil prices.

Also, anticipation builds around the release of U.S. crude oil inventory data by the Energy Information Administration, scheduled for Wednesday.

Preliminary reports suggest an increase in crude oil inventories alongside a decrease in refined product stockpiles, reflecting ongoing dynamics in the oil market.

As oil prices continue their upward trajectory, investors remain vigilant, monitoring economic indicators and geopolitical developments for further cues on the future direction of the market.

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