- Kia Wins Customer Service Award of the Year
KIA Motors Nigeria has over the years distinguished itself in the industry and hinged its business operations on providing exceptional customer service to meet the ever-increasing demands of customers.
This unflinching resolve earned the brand the award for the best customer service provider and the winner of the 2016 Nigeria Customer Service Award (NCSA) in the automobile category.
In this year’s edition of the Nigeria Customer Service Award held at the Civic Towers in Lagos, Kia was singled out for superior customer service. The award is recognition of the brand’s proactive practices, continuous improvements, and dedicated resolve to streamline its processes to make service offering more customer-focused. It recognises the top-rated industry players by assessing customer satisfaction, responsiveness and customer experience features as indicators of exceptional achievement. In view of this, Kia’s exceptional service has helped edged it above competition to be awarded the best service provider in the auto industry.
The organiser critically examines customer feedback at a long-term touch-point through mystery visits, online polls, cold calls to customers and use the results from the analysis to determine the winners of the award across all major industries in the country.
The 2016 award winners were determined based on results from surveys distributed to customers, hence, Kia exceeded the expectations of its customers from sales to exceptional after sales service and this unprecedented feat was adjudged the best in the industry by the organisers.
Aliyu Ilias, coordinator of the NCSA, speaking on the significance of the awards, said “it basically aims at celebrating service excellence in Nigeria. We encourage Nigerian companies to go beyond paying lip-service and eye-service to customers because the customer deserves better”. He further stressed that the award is unique because it reflects the opinions of customers at every touch point by providing companies with a glimpse into what potential customers really think of their brand and showcasing their perception strengths.
“We provide unequalled end-to-end customer experiences. At all touch points, our customers are provided premium service that is second to none and uniquely tailored to their requirements. Our dynamic operations provide seamless measures to ensure consistency and we are poised to exploring new, innovative ideas to improve and enhance the products and services we offer to stay ahead of the curve in the industry,” said Sandeep Malhotra, Chief Commercial Officer, Kia Motors Nigeria.
The award categories cut across twenty-seven sectors of the economy including Banking and Finance, Telecommunication, Media, Hospitality, Transport, Real Estate, Oil and Gas, Automobiles, Aviation and others. Awards are given to the companies that have defied all odds to create the highest standard for service delivery and overall customer experience. The tenacity of Kia in providing optimum service was lauded for its outstanding performance and the award reflects the opinions of customers at every touch point.
CBN Offers Assistant In Printing Gambia’s Currency
The Governor of the Central Bank of Nigeria, Mr. Godwin Emefiele, has said that the bank is willing to assist the Central Bank of the Gambia to print its legal tender.
Emefiele said this in Abuja on Tuesday during a two-day visit by a delegation from the Central Bank Of Gambia, led by its governor, Mr. Buah Saidy.
This was in response to a request by the CBG for a possible partnership to tackle acute currency shortages among other currency management challenges in the country.
Saidy informed the CBN governor that relying on its current printer, De La Rue of London, for its currency needs was expensive and unsustainable.
He explained that it costs the bank about £70,000 to lift printed currencies from Sri Lanka to the Gambia.
In response, the CBN Governor assured his visitors that the bank had an extremely competitive advantage to undertake the currency printing for Gambia, adding that the Nigerian Security Printing and Minting had a lot of idle capacity to satisfy the demand of the CBG.
He said, “I note your point on currency management. The Nigerian mint was set up in the early 1960s and we’ve been producing our currency since the early 60s and we have a lot of idle capacity to ensure that instead of you going to Europe or other countries, you will be able to benefit from our ideas.
“Our colleagues will take you to the security printing facility. Our colleagues that came in from Liberia two months ago were fascinated by the kind of facilities we have at our security printing and minting facility and I am sure that you will also enjoy them.
“And I am sure they will follow you back to the Gambia to see how they can help you to structure your economic order quantities so we can also be of assistance in printing your currency.
“And I can assure you that we can be extremely competitive if only from the standpoint of logistics and freight from Europe but it’s just going to be a few hours from here to the Gambia and the rest of them.”
The CBG Governor also noted that one of the purposes of the visit was to benefit from the CBN’s vast experiences on how it had successfully regulated the financial system and sought assistance in the areas of information technology, modernisation, cybersecurity, forex shipping and management, among others.
Emefiele in response attributed the successes to the support which the apex bank had enjoyed from the National Assembly.
He said, “On the issue of the CBN independence, I thank you for the kind words. But I think the point is that we thank our own parliament. Our parliament has been extremely supportive of the CBN.”
He, therefore, advised the CBG to work with its parliament to create laws that would provide the independence needed.
Emefele further stated that the apex bank was not sparing any effort to address issues of supply management to ensure economic growth.
Ardova to Acquire 100 Percent Stake in Enyo Retail and Supply Limited
Ardova, an indigenous energy company headquartered in Lagos, Nigeria, with extended operations in Ghana, has reached an agreement with Enyo Retail and Supply Holding Limited to acquire a 100 percent equity stake in Enyo Retail and Supply Limited.
This announcement follows the execution of a share purchase agreement by the two companies.
The company disclosed in a statement signed by Oladeinde Nelson-Cole, Company Secretary/General Counsel, Ardova Plc.
The statement highlighted the parties’ commitment to closing the transaction in line with the share purchase agreement, as soon as agreed closing conditions are satisfied, and regulatory approval is received.
Stanbic IBTC Capital Limited and Banwo & Ighodalo are acting as Financial and Legal Advisers respectively to AP, while Rand Merchant Bank and Herbert Smith Freehills Paris LLP are acting as Financial and Legal Advisers to ERSHL and certain of its shareholders.
Olumide Adeosun, Chief Executive Officer of AP, stated that “On completion, this acquisition will lead to a stronger downstream energy group that benefits from the increased customer reach and service delivery excellence of both companies, with the combination expected to produce stronger financial results.”
Ardova Plc and Enyo Retail & Supply Limited will communicate details of future progress made on this acquisition.
PwC to Add 100,000 Jobs in $12 Billion Strategic Revamp
PricewaterhouseCoopers LLP is investing $12 billion across its global business in an overhaul targeting better audits, digitization of services and greener operations.
The professional-services provider will hire 100,000 employees and develop the skills of existing staff over the next five years as it seeks to respond to the post-pandemic operating environment, it said in an emailed statement on Tuesday.
“We will continue to evolve our ways of working, and expand our capabilities in the areas that matter most for the future, while remaining steadfast in our commitment to quality,” PwC Chairman Bob Moritz said. “We want our people to be the most sought after in the market.”
Auditors are grappling with managing quality amid a shift in ways of working introduced by the Covid-19 pandemic. The International Auditing and Assurance Standards Board has revised standards for auditors, coming into effect in 2022, to boost technology use, help manage new risks, and improve quality management.
PwC is also seeking ways to address growing calls for transparency in the profession from stakeholders after several accounting scandals among the Big Four auditing firms knocked public trust. In South Africa, for example, KPMG has put in place a variety of reforms after it came under fire in 2017 for work done for a politically connected family accused of plundering the government’s coffers.
The South African unit of PwC will add at least 2,500 new employees over the next five years, Chief Executive Officer in the region Dion Shango told reporters in a conference call. Across Africa, where it has a presence in 34 countries, the firm plans to bulk up its operations with a $400 million investment. The company is also interviewing for non-executive directors to strengthen audit oversight.
PwC has also set aside $3 billion of its total global investment to help double the scale of its Asia-Pacific operations, it said. The firm’s spending will also focus on responding to environmental, social and governance trends across its operations.
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