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NCC Restates Commitment to Telecom Consumers

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  • NCC Restates Commitment to Telecom Consumers

The Nigerian Communications Commission (NCC) last week reiterated its commitment to protect telecoms consumers across the country.

The Executive Vice Chairman of NCC, Prof. Umar Garba Danbatta, who made the commitment in Abuja during the celebration of the 2017 Year of the Nigerian Telecom Consumer, said: “In 2015, Nigerian telecom consumers spent $5.6 billion on telecommunications services, and in 2016, they topped it up by another $1billion to make it $6.6 billion. This, among others, call for celebration and the consumer must be seen as king in every transaction that affects them.”

While addressing the issues with telecoms consumers at the forum, Danbatta dwelt on the preeminence of the consumer, and declared that the consumer would be the focus of NCC in 2017 and beyond. According to him, NCC took a management decision that compelled it to seek to amplify its activities towards ensuring the consumer enjoys a customer experience that is enhanced and content in time and quality.

“The telecom weak link, rightly or wrongly is the consumer, and there are no small consumers as those who scratch N200.00 worth of card and the one who spends N100,000.00 are equal,” Danbatta declared.

Danbatta’s 8-point agenda, which he launched in Lagos on January 27, 2016 and in Kano, February 12, 2016, which aptly captured the consumer as the key focus of the agenda, dwelt on facilitating broadband penetration, improve service quality, optimising usage and benefits of spectrum, promoting innovation and investment opportunities, facilitating strategic collaboration and partnership, protecting and empowering consumers, promoting fair competition and inclusive growth as well as ensuring regulatory excellence and operational efficiency.

He explained that while the second point agenda captured the consumer as it relates to service quality, the sixth agenda talked about protection of the consumer. The goal is to protect the consumer from unfair practices by providing information and education to them.

“This is being actively pursued by strengthening initiatives, to educate and inform consumers in their use of communications services and act swiftly whenever necessary in the use of enforcement to protect telecom services consumers’ rights and privileges,” Danbatta said.

On the menace of unsolicited telemarketing whereby consumers receive unsolicited text messages and calls, Danbatta said: “NCC has introduced the Do Not Disturb (DND) facility where consumers are expected to activate the same by dialing 2442. Part of the plan to actualise the year of Nigerian Telecom Consumer is the determination of NCC to ensure that the consumer experiences improved service quality in the year 2017 and beyond. The commission is also implementing measures to reduce Dropped Call Rate (DCR) to meet its industry benchmark of less than one percent.”

“It will closely monitor, track and review the Key Performance Indicators (KPIs) of operators by network integrity and technical standards. Greater efforts would also be put in compliance, monitoring and enforcement of set standards.”

Danbatta allayed the fears of other stakeholders in the sector, saying, “Our focus on the consumer this year does not in any way suggest neglect of the other stakeholders in the sector. Rather it suggests a recommitment to consumer satisfaction. NCC is driven by the desire to empower the consumer and it is rolling out new initiatives to achieve this.”

Also at the forum, the Executive Commissioner, Stakeholder Management at NCC, Mr. Sunday Dare, further gave insight on the significance of the declaration.

Dare said many would want to ask why the need for the NCC 2017 Year of the Nigerian Telecom Consumer? He, however, explained, using the analogy of the five Ws and H in journalism.

On why the consumer is important, Dare said: “The consumer is important as the oxygen that keeps telcos alive. The consumer is a major stakeholder whose satisfaction matters. The satisfaction of the consumer will help the telcos increase their revenue base. NCC as a regulator is mandated to protect, inform and educate consumers.”

On the issue of why, he said: “The campaign runs in year 2017 and beyond. Every time we seek to engage and explore ways to make customer experience better is the when of this campaign.”

According to him, NCC would continue to provide unique and timely information to empower the consumer, by engaging stakeholders in a constructive way to ensure that they work with the NCC, by ensuring quality of service across board.

The Minister of Communications, Adebayo Shittu commended NCC for the timely declaration.

“The Theme for the World Consumer Right Day 2017 is ‘Building a Digital World Consumers Can Trust’ it is therefore very apt for the NCC to declare 2017 the year of the Nigerian Telecom Consumer since the theme of the 2017 WCRD celebration falls within the purview of the NCC regulatory activities and oversight functions on the telecom industry” the minister noted.

Is the CEO/Founder of Investors King Limited. A proven foreign exchange research analyst and a published author on Yahoo Finance, Businessinsider, Nasdaq, Entrepreneur.com, Investorplace, and many more. He has over two decades of experience in global financial markets.

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Crude Oil

Oil Prices Climb on Renewed Middle East Concerns and Saudi Supply Signals

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As global markets continue to navigate through geopolitical uncertainties, oil prices rose on Monday on renewed concerns in the Middle East and signals from Saudi Arabia regarding its crude supply.

Brent crude oil, against which Nigeria’s oil is priced, surged by 51 cents to $83.47 a barrel while U.S. West Texas Intermediate crude oil rose by 53 cents to $78.64 a barrel.

The recent escalation in tensions between Israel and Hamas has amplified fears of a widening conflict in the key oil-producing region, prompting investors to closely monitor developments.

Talks for a ceasefire in Gaza have been underway, but prospects for a deal appeared slim as Hamas reiterated its demand for an end to the war in exchange for the release of hostages, a demand rejected by Israeli Prime Minister Benjamin Netanyahu.

The uncertainty surrounding the conflict was further exacerbated on Monday when Israel’s military called on Palestinian civilians to evacuate Rafah as part of a ‘limited scope’ operation, sparking concerns of a potential ground assault.

Analysts warned that such developments risk derailing ceasefire negotiations and reigniting geopolitical tensions in the Middle East.

Adding to the bullish sentiment, Saudi Arabia announced an increase in the official selling prices (OSPs) for its crude sold to Asia, Northwest Europe, and the Mediterranean in June.

This move signaled the kingdom’s anticipation of strong demand during the summer months and contributed to the upward pressure on oil prices.

The uptick in prices comes after both Brent and WTI crude futures posted their steepest weekly losses in three months last week, reflecting concerns over weak U.S. jobs data and the timing of a potential Federal Reserve interest rate cut.

However, with most of the long positions in oil cleared last week, analysts suggest that the risks are skewed towards a rebound in prices in the early part of this week, particularly for WTI prices towards the $80 mark.

Meanwhile, in China, the world’s largest crude importer, services activity remained in expansionary territory for the 16th consecutive month, signaling a sustained economic recovery.

Also, U.S. energy companies reduced the number of oil and natural gas rigs operating for the second consecutive week, indicating a potential tightening of supply in the near term.

As global markets continue to navigate through geopolitical uncertainties and supply dynamics, investors remain vigilant, closely monitoring developments in the Middle East and their impact on oil prices.

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Oil Prices Drop Sharply, Marking Steepest Weekly Decline in Three Months

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Amidst concerns over weak U.S. jobs data and the potential timing of a Federal Reserve interest rate cut, oil prices record its sharpest weekly decline in three months.

Brent crude oil, against which Nigerian oil is priced, settled 71 cents lower to close at $82.96 a barrel.

Similarly, U.S. West Texas Intermediate crude oil fell 84 cents, or 1.06% to end the week at $78.11 a barrel.

The primary driver behind this decline was investor apprehension regarding the impact of sustained borrowing costs on the U.S. economy, the world’s foremost oil consumer. These concerns were amplified after the Federal Reserve opted to maintain interest rates at their current levels this week.

Throughout the week, Brent experienced a decline of over 7%, while WTI dropped by 6.8%.

The slowdown in U.S. job growth, revealed in April’s data, coupled with a cooling annual wage gain, intensified expectations among traders for a potential interest rate cut by the U.S. central bank.

Tim Snyder, an economist at Matador Economics, noted that while the economy is experiencing a slight deceleration, the data presents a pathway for the Fed to enact at least one rate cut this year.

The Fed’s decision to keep rates unchanged this week, despite acknowledging elevated inflation levels, has prompted a reassessment of the anticipated timing for potential rate cuts, according to Giovanni Staunovo, an analyst at UBS.

Higher interest rates typically exert downward pressure on economic activity and can dampen oil demand.

Also, U.S. energy companies reduced the number of oil and natural gas rigs for the second consecutive week, reaching the lowest count since January 2022, as reported by Baker Hughes.

The oil and gas rig count fell by eight to 605, with the number of oil rigs dropping by seven to 499, the most significant weekly decline since November 2023.

Meanwhile, geopolitical tensions surrounding the Israel-Hamas conflict have somewhat eased as discussions for a temporary ceasefire progress with international mediators.

Looking ahead, the next meeting of OPEC+ oil producers is scheduled for June 1, where the group may consider extending voluntary oil output cuts beyond June if global oil demand fails to pick up.

In light of these developments, money managers reduced their net long U.S. crude futures and options positions in the week leading up to April 30, according to the U.S. Commodity Futures Trading Commission (CFTC).

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Crude Oil

Oil Prices Rebound After Three Days of Losses

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Crude oil - Investors King

After enduring a three-day decline, oil prices recovered on Thursday, offering a glimmer of hope to investors amid a volatile market landscape.

The rebound was fueled by a combination of factors ranging from geopolitical developments to supply concerns.

Brent crude oil, against which Nigeria oil is priced, surged by 79 cents, or 0.95% to $84.23 a barrel while U.S. West Texas Intermediate (WTI) crude climbed 69 cents, or 0.87% to $79.69 per barrel.

This turnaround came on the heels of a significant downturn that had pushed prices to their lowest levels since mid-March.

The recent slump in oil prices was primarily attributed to a confluence of factors, including the U.S. Federal Reserve’s decision to maintain interest rates and concerns surrounding stubborn inflation, which could potentially dampen economic growth and limit oil demand.

Also, unexpected data from the Energy Information Administration (EIA) revealing a substantial increase in U.S. crude inventories added further pressure on oil prices.

“The updated inventory statistics were probably the most salient price driver over the course of yesterday’s trading session,” said Tamas Varga, an analyst at PVM.

Crude inventories surged by 7.3 million barrels to 460.9 million barrels, significantly exceeding analysts’ expectations and casting a shadow over market sentiment.

However, the tide began to turn as ceasefire talks between Israel and Hamas gained traction, offering a glimmer of hope for stability in the volatile Middle East region.

The prospect of a ceasefire agreement, spearheaded by Egypt, injected optimism into the market, offsetting concerns surrounding geopolitical tensions.

“As the impact of the U.S. crude stock build and the Fed signaling higher-for-longer rates is close to being fully baked in, attention will turn towards the outcome of the Gaza talks,” noted Vandana Hari, founder of Vanda Insights.

The potential for a resolution in the Israel-Hamas conflict provided a ray of hope, contributing to the positive momentum in oil markets.

Despite the optimism surrounding ceasefire talks, tensions in the Middle East remain palpable, with Israeli Prime Minister Benjamin Netanyahu reiterating plans for a military offensive in the southern Gaza city of Rafah.

The precarious geopolitical climate continues to underpin volatility in oil markets, reminding investors of the inherent risks associated with the commodity.

In addition to geopolitical developments, speculation regarding U.S. government buying for strategic reserves added further support to oil prices.

With the U.S. expressing intentions to replenish the Strategic Petroleum Reserve (SPR) at prices below $79 a barrel, market participants closely monitored price movements, anticipating potential intervention to stabilize prices.

“The oil market was supported by speculation that if WTI falls below $79, the U.S. will move to build up its strategic reserves,” highlighted Hiroyuki Kikukawa, president of NS Trading, owned by Nissan Securities.

As oil markets navigate a complex web of geopolitical uncertainties and supply dynamics, the recent rebound underscores the resilience of the commodity in the face of adversity.

While challenges persist, the renewed optimism offers a ray of hope for stability and growth in the oil sector, providing investors with a semblance of confidence amidst a volatile landscape.

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