Frustration boiled over at Lagos’s Murtala Muhammed Airport on Monday as enraged passengers of Dana Airline resorted to vandalism, targeting the airline’s check-in counter.
The outburst followed repeated flight delays and abrupt cancellations that left travelers stranded for hours, some even overnight.
Reports indicate that the turmoil erupted around 6 p.m. when Dana Airline announced the cancellation of two flights bound for Port Harcourt and Owerri from Lagos.
Witnesses described scenes of chaos as passengers vented their anger by disconnecting and damaging the check-in computers.
Airport attendants bore the brunt of the ire, with reports of physical altercations between them and frustrated travelers.
The upheaval underscores growing discontent among air travelers over unreliable flight schedules and poor communication from airlines.
Dana Airline, in a statement, apologized for the disruptions, citing non-scheduled maintenance as the cause. However, the apology did little to quell the uproar.
Aviation security agencies eventually intervened, restoring order and allowing boarding to resume late into the evening.
The incident serves as a stark reminder of the need for airlines to prioritize customer satisfaction and transparency in their operations to avoid similar incidents in the future.
