The Nigerian Postal Service (NIPOST) has unveiled a comprehensive reform initiative aimed at repositioning the agency as a digitally driven and performance-focused institution in alignment with the Renewed Hope Agenda of President Bola Tinubu.
In an official statement issued on Monday by Franklin Alao, Director of Corporate Communications, NIPOST confirmed that the reform programme—tagged “Change of Renewed Hope Berths at NIPOST Shores”—is designed to modernise the postal service, improve service efficiency and position the institution as a key player in Nigeria’s digital economy.
According to the agency, the reforms will prioritise innovation, accountability, transparency, and service excellence, with a focus on leveraging technology to enhance operations across all post offices nationwide.
A major component of the transformation is the transition to a fully cashless service model. Effective July 1, 2025, all post office counters in Nigeria will cease to accept cash payments for services. Customers will be required to complete all transactions via approved electronic payment platforms.
“The move to a cashless system is a critical part of our modernisation effort,” the agency stated. “It will ensure safer, faster, and more transparent service delivery while aligning NIPOST with global best practices.”
NIPOST acknowledged the leadership of the Minister of Communications, Innovation and Digital Economy, Dr. Bosun Tijani, for his strategic support and praised the Chairman of the NIPOST Board, Barrister Isaac Kekemeke, for his policy oversight and foresight.
The Postmaster General and Chief Executive Officer, Tola Odeyemi, was also commended for her role in driving institutional reforms, prioritising staff welfare, and promoting internal capacity development.
To reinforce accountability, the agency disclosed plans to implement a performance-based reward and recognition system aimed at motivating excellence among its workforce.
This will be accompanied by a strict disciplinary framework to strengthen ethical conduct and reinforce operational integrity.
The reforms are expected to enhance NIPOST’s operational sustainability and service delivery in logistics, e-commerce, document handling, and digital infrastructure support.
The agency said its renewed mission is to “connect Nigeria, deliver solutions, and improve lives” through a more agile and innovation-led approach.
The restructuring comes as part of broader efforts to position government-owned enterprises as competitive and efficient contributors to national development.
The federal government has reiterated the need for parastatals to align with economic realities and deliver measurable impact under the current administration.
Industry stakeholders have noted that the success of NIPOST’s cashless transition and digital integration will depend on continued investment in infrastructure, personnel training, and public awareness to ensure widespread compliance.
With the new roadmap in place, NIPOST said it is committed to evolving into a digital-first postal service that reflects the economic aspirations of a modern Nigeria.
