Estonian ride-hailing giant Bolt has taken decisive action in Kenya by removing more than 5,000 drivers from its platform over the past six months.
This move comes as part of Bolt’s commitment to bolstering safety and ensuring compliance among its driver partners.
The company, operating in over 15 towns and cities in Kenya, has earmarked KES 20 million ($130,000) for investments in safety-related practices.
The decision to expel drivers follows recent safety concerns raised by the National Transport and Safety Authority (NTSA).
Bolt faced scrutiny and was asked to outline its strategy for addressing safety issues, including instances of physical assault on passengers and unauthorized sale of driver accounts.
The NTSA’s directive was a prerequisite for Bolt’s annual license renewal.
Linda Ndungu, Bolt Kenya’s Country Manager, emphasized the company’s commitment to user trust and safety.
Ndungu stated, “We understand the trust our users place in us, and we are taking proactive steps to ensure their well-being during every ride.”
To enhance safety measures, Bolt is implementing internal measures such as random driver selfie checks, providing training for both riders and drivers, and enforcing strict compliance with swift consequences for violations.
Bolt has also introduced improved reporting tools to facilitate the reporting of safety concerns.
Bolt’s move is a response to recent driver dissatisfaction, attributed in part to commission rates exceeding the government’s recommended 18%, including booking fees.
The company aims to address these challenges and reinforce its commitment to safety and compliance within its platform.
