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Nigerian Banks in Crisis: Fraud Cases Soar, Totaling N12.33 Billion

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Global Banking - Investors King

A recent report by the Financial Institutions Training Center (FITC) has exposed a staggering surge in fraud cases.

These nefarious activities have collectively drained an alarming N12.33 billion from the nation’s financial institutions in the first half of 2023.

The FITC report, titled “Reports of Fraud and Forgeries in Nigerian Banks (Quarter 2, 2023),” paints a bleak picture of the challenges faced by the banking industry in Nigeria. Mobile fraud, computer/web fraud, and Point of Sale (POS) fraud have emerged as the principal culprits behind this alarming trend.

During the second quarter of 2023, FITC received a total of 71 reports of fraud and forgery from 24 deposit money institutions. These figures reveal an escalation in fraudulent activities, with 24 reports coming in April, 23 in May, and 24 in June, indicating a relentless assault on the financial sector.

Perhaps even more disconcerting is the comparison to the preceding quarter. While the first quarter of 2023 reported 12,553 cases of fraud, there was a slight reduction to 11,679 cases in the second quarter.

This decline, however, offers no respite as mobile fraud, computer/web fraud, and POS-related fraud continue to grip the industry.

The financial implications are equally alarming. FITC’s report highlights an astounding 276.98 percent increase in the total amount involved in fraud cases during Q2 2023 when compared to the previous quarter.

The figures surged from N2.58 billion to a daunting N9.75 billion. Equally distressing is the escalation in losses, which skyrocketed by 1125.03 percent, climbing from N472 million in Q1 2023 to a staggering N5.79 billion in Q2 2023.

An analysis of the data reveals a shift in the dynamics of these fraudulent activities. While outsider involvement in fraud cases dropped by 6.40 percent in Q2 2023, with the number falling from 12,351 cases in the previous quarter to 11,561 cases, there was an alarming 22.22 percent increase in staff involvement, rising from 72 cases in Q1 to 88 cases in Q2 2023.

The consequences of this surge in fraudulent activities have been dire. A total of 26 individuals have faced termination of employment due to their involvement in fraudulent activities in the first half of this year. Also, the second quarter of 2023 witnessed a substantial increase in fraudulent loans, accounting for N6.03 billion.

Breaking down the fraudulent activities by category, fraudulent loans topped the list at N6.03 billion (61.86 percent), followed by computer/web fraud at N1.47 billion (15.10 percent), mobile fraud at N751 million (7.7 percent), and fraudulent withdrawals at N663 million (6.79 percent).

FITC’s report also highlights the channels through which these fraudulent activities occurred, including ATMs, online platforms such as web and mobile banking, bank branches, and point-of-sale terminals.

Moreover, the report underscores the financial burden placed on the banks themselves, stating, “The increase might be attributed to the fact that banks were liable for the losses incurred and had to make refunds to customers.”

In response to these alarming statistics, FITC has urgently called upon Nigerian banks to bolster their security protocols and systems to prevent unauthorized access to customer accounts and safeguard sensitive information.

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Banking Sector

Zenith Bank Enhances E-Channel Services for Customers

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Zenith Bank - Investors King

Zenith Bank, one of Nigeria’s leading financial institutions, has restored improved services across its electronic transaction channels, ensuring customers have seamless access to banking services.

In a statement released on Thursday via its X handle, the bank confirmed that customers can now conveniently conduct transactions across various platforms following a recent upgrade. These enhancements follow temporary glitches caused by routine IT maintenance aimed at optimizing service delivery.

Zenith Bank reiterated its commitment to providing improved services and highlighted the various channels available for customer transactions, including:

– Zenith Bank Debit, Credit, and Prepaid Cards
– Automated Teller Machines (ATMs)
– Point of Sale (POS) Terminals
– Zenith Bank Mobile App
– Internet Banking Platform
– Zenith Agents nationwide for agent banking

Customers are also encouraged to visit any of the bank’s branches across the country for in-person transactions.

Zenith Bank reassured further improvements in service delivery following the IT infrastructure upgrade. Customers with bulk payments and salary requests are encouraged to present payment mandates at any Zenith Bank branch nationwide for expedited processing.

Zenith Bank remains dedicated to enhancing customer experience and ensuring reliable banking services across all platforms.

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Banking Sector

Nigerian Banks Face Soaring Wage Bills Amid Rising Inflation

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First Bank

Many Nigerian commercial banks have been spending more on hiring staff, fresh data has revealed.

Following worsening inflation in the country, some banks have to pay more for their newly hired workers, thus doubling the banks’ wages and salaries in just over a year and putting pressure on their operating costs.

The data showed that wages and salaries incurred by 10 banking groups in the first half of 2024 (H1 2024) stood at N615.8 billion, representing a 96 percent growth from the N314.4 billion incurred in H1 2023.

The banking groups are Access Holdings, UBA, FBN Holdings (First Bank), GTCO (GT Bank), Zenith Bank, Stanbic IBTC Holdings (Stanbic), Wema Bank, FCMB Group, Sterling Holding Company (Sterling), and Jaiz Bank.

It showed that Access Holdings incurred the highest wage bill among the banks, with N151.5 billion, up by 145 percent from the N61.9 billion reported in H1 2023 while First Bank’s personnel expenses for H1 2024 hit N134.2 billion, marking a 110 percent year-on-year increase from the N63.9 billion personnel expenses incurred in H1 2023.

For UBA, its wage bill grew by 92 percent year-on-year to N126.6 billion during the six months, up from N65.9 billion as of H1 2023. Also, Zenith Bank’s wage bill soared by 64 percent year-on-year to N63.5 billion, from N38.6 billion in H1 2023. Stanbic incurred wage expenses of N40.6 billion during the six-month period, up from N28.2 billion in H1 2023.

GT Bank’s wage bill almost doubled, increasing by 98 percent year-on-year to N39.3 billion, up from N19.9 billion in H1 2023. FCMB Group’s wage bill grew by 74 percent to N26.6 billion in H1 2024, up from N15.2 billion reported in the corresponding period of 2023.

In the same vein, Wema Bank’s wage also went up by 77 percent to N15.6 billion, from N8.8 billion in H1 2023. Sterling Bank’s wage bill also jumped by 41 percent year-on-year to N12.5 billion, from N8.9 billion as of H1 2023.

Jaiz Bank’s wage bill went up by 78 percent to N5.5 billion, from N3.1 billion in H1 2023.

The data showed that for some of these banks, the increase in employees also contributed to their rising wage bills, though, marginally.

For example, Zenith Bank increased its employee count by 511 to 8,146 between H1 2023 and H1 2024. UBA’s employee count between H1 2023 and H1 2024 increased marginally by 3 percent or 338, from 9,751 to 10,089.

While some companies downsize their staff strength, due to the harsh economy in the nation, the few available workers have been overloaded with work.

With inflationary pressures hitting hard on individuals and businesses, companies have been forced to substantially increase the wages for the few available staff.

For banks, apart from their staff wages, they have also had to incur increased outsourcing costs. Outsourcing costs relate to expenses incurred when a bank hires third-party contract staff.

GT Bank’s outsourcing costs increased by 69 percent year-on-year to N14.5 billion during the half-year, in contrast with N8.6 billion in H1 2023. First Bank’s outsourcing costs jumped by almost 300 percent year-on-year during the half-year to N16.4 billion, from N4.3 billion in H1 2023. Wema Bank also saw a dramatic increase in its outsourcing costs, posting N8.85 billion for the category in H1 2024, representing a 272 percent year-on-year growth from N2.38 billion as of H1 2023.

The jump in labour costs for banks has positioned some of them as the top-paying employers in the country. For instance, in H1 2024, Stanbic IBTC Holdings posted a wage per employee of N2.11 million per month. Zenith Bank had a wage per employee of about N650,000 per month, a stark comparison with UBA’s N2.09 million per month. However, UBA’s foreign operations employ about 4,150 staff members.

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Banking Sector

Zenith Bank Apologizes for Service Disruption, Assures Customers of Improved Operations

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Zenith Bank - Investors King

Zenith Bank Plc has tendered an apology to its customers for the poor services experienced on its banking platforms.

Investors King reported that the service disruption which lasted for days left customers frustrated.

Despite the notice from the bank notifying its customers that it would perform maintenance from September 29 to October 1, many customers took to social media to register their disappointment with the bank.

Also, on Monday, September 30, angry customers converged at Zenith Bank, Ijaiye Ojokoro branch in Lagos, demanding access to their money.

A customer, Segun, who said that his main goal was to transfer his funds to another bank after being unable to access his money through any means revealed that for two days, he had tried to withdraw or transfer money through the bank’s mobile app, but nothing worked.

“My family nearly went hungry yesterday because of this issue,” he said, adding that his ATM card wasn’t working either.

However, on Thursday, Zenith Bank issued an apology via its official X handle to its customers.

The bank revealed that it had completed its maintenance upgrade and apologized for the inconvenience caused during the process.

Zenith Bank disclosed that the upgrade was aimed at improving the bank’s quality of service to its customers, emphasizing that customers can now perform transactions conveniently on all its banking channels, including mobile app, internet banking platform, debit card, agent banking, and branches nationwide.

The statement read, “Dear Valued Customer,

We sincerely apologise for the service disruptions you experienced recently on our banking channels. This was due to an information Technology upgrade aimed at improving the quality of service we provide.

We have made significant progress with the upgrade and you can now perform transactions conveniently with the following Zenith bank Channels:

Your Zenith Bank Debit Card
The Zenith Bank Mobile App
The Zenith bank Internet Banking Platform
Zenith Agents nationwide (Agent Banking)

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