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Stanbic-IBTC Bank Fined N120 Million for Failure to Complete Customer Transfer Request

Stanbic-IBTC Bank Slapped with N120 Million Fine for Customer Transfer Failure

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The Competition and Consumer Protection Tribunal (CCPT) has imposed a hefty fine of N120 million against Stanbic-IBTC Bank for its failure to fulfill a customer’s transfer request.

The decision, delivered yesterday in a split verdict of two to one, found the bank guilty of contravening key provisions of the FCCP Act, 2018 and the Central Bank of Nigeria Regulation on Instant Interbank Electronic Transfers.

The tribunal’s lead judgment, delivered by Hon. Sola Salako-Ajulo, emphasized that the fine was imposed due to the bank’s non-compliance with the mandatory timeline for failed transfers to be reversed.

Sections 154 and 155 of the FCCP Act, 2018 stipulate a maximum of 10 minutes or, at most, one hour for such reversals. The tribunal’s ruling confirmed that Stanbic-IBTC Bank had breached its contractual obligations with the customer, Mr. Clement Osuya, by failing to effect two separate transfer instructions totaling N500,000 to an Access Bank account.

In addition to the fine, the tribunal ordered Stanbic-IBTC Bank to pay Mr. Osuya N1 million as the cost of filing the action. However, the tribunal denied Osuya’s claim for N5 million in compensation, citing a lack of evidence to substantiate any injury suffered due to the bank’s service failure.

Hon. Ibrahim Yakubu concurred with the majority verdict, while the presiding judge, Hon. Chuma Mbonu, dissented, delivering a minority judgment that argued the tribunal lacked jurisdiction to entertain the petition.

Mbonu contended that the tribunal only possessed powers of appellate jurisdiction and not original jurisdiction, leading him to strike out the suit on grounds of lacking merit.

The petitioner, Mr. Clement Osuya, filed the petition after Stanbic-IBTC Bank failed to transfer the sum of N500,000 on two occasions, which he intended to use for his children’s school fees.

Osuya informed the tribunal that although the funds were debited from his IBTC account, they were never credited to his Access Bank account, causing him considerable distress and necessitating the taking of a loan.

In its defense, Stanbic-IBTC Bank’s counsel, Mr. Marcel Osigbemhe, attributed the transaction failures to the third-party NIPS service. Osigbemhe expressed dissatisfaction with the judgment, questioning how his client could be convicted when no charges had been formally brought against it.

The CCPT ruled that the fine must be paid into the tribunal’s remitta account. This landmark decision serves as a clear message to financial institutions to uphold their obligations to customers and ensure the timely completion of transactions, safeguarding the rights and interests of consumers across Nigeria.

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Banking Sector

Zenith Bank Extends Public Offer and Rights Issue by Two Weeks

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Zenith Bank Plc on Monday announced that it has obtained regulatory approval to extend its public offer and rights issue by two weeks.

In a statement released via the Nigerian Exchange Limited (NGX), the leading financial institution said its offers for both existing shareholders and new investors have been extended to September 23, 2024, from the initial closing date of September 9.

The bank attributed the extension to the nationwide protest that began on August 1, the same day the offers were opened.

Zenith Bank stated that the extension will provide shareholders with more opportunities to take advantage of the rights issue and allow the general public ample time to subscribe to the public offers.

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Banking Sector

Unity Bank Projects N27b In Q4 Earnings, Targets N4b Profit

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Unity Bank Plc has projected gross earnings of N27 billion and a Profit After Tax of N4 billion in Q4, 2024, in its latest earnings forecast released to the Nigerian Exchange Group. 

Although the projected gross earnings represent a marginal increase from the N26 billion projected for Q3 2024, the lender continues to maintain a profitable outlook, with pre-tax profit expected at N4.2 billion.

An analysis of the earnings forecast shows that the lender also expects interest income to rise from N23 billion to N24.5 billion, with net revenue expected to rise marginally by 1.0% to N7.2 billion within the quarter compared to N6.5 billion in Q3, 2024.

Net operating income is projected at N12 billion, while cash flow from financing activities is projected to rise to N481.4 billion from N353.6 billion, a 1.3% projected increase on a quarter-on-quarter basis. This projected growth in cash flow from financing activities continues to reflect the lender’s growing liquidity position which is essential for sustained business operations.

The lender said it expects to cover the milestones with a consistent optimistic outlook in its projection, barring any significant changes in the operating environment, under which the assumptions were made.

The lender noted that it will continue to deliver top-notch customer-centric products and services, especially in the digital lending space following the roll-out of enhanced platforms and channels for superlative customer experiences.

Analysts are of the view that the Q4 forecast reflects a steady growth trajectory on the back of key performance indicators and strategic repositioning to hedge the challenging market conditions.

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Banking Sector

UBA Rewards 30 Lucky Customers in Legacy Promo

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As part of ongoing activities to commemorate its 75th anniversary,  United Bank for Africa (UBA) Plc, has rewarded 30 loyal customers with over N17 million in the just concluded draw for August.

The winners were announced following a transparent draw conducted  at the bank’s headquarters, which was streamed live on YouTube. Representatives from the National Lottery Regulatory Commission (NLRC) were invited to oversee the proceedings, ensuring fairness and compliance with regulations.

The bank said in a statement  that  inthe top tier, 10 lucky bumper account holders: Joshua Izenobor, Chigozie Victor Abel, Cornelius Peter Nwankwo, Joy Esele Asibor, Mohammed Abubakar, Marachi Jenifer Kevin, Chidinma J. Okoronkwo, Saidu Ahmadu, Philomena Ezekiel, and Peace Ogechi Idoko, emerged as winners of N1 million each.

UBA explained that in the second category, another group of 10 lucky customers were rewarded with N500,000 each. The beneficiaries of this prize are: Elizabeth Warekoromor, Deborah Ijeoma Simon, Prince Chukwuamago, Yohanna Cyrus, Aishatu Aliyu, Djachi Ben-Ikezam, Tibebi Glory Esiteh, Emmanuel C. Udekwe, Ozima Friday Asiku, and Beauty Danasabe.

The third category saw 10 more lucky account holders each receiving N250,000. These winners include: Olusegun Oke, Salisu Adamu, Sola Deborah Adeyeye, Chidozie Nwachukwu, Gloria Abimaje, Anyiwe Stephen Ifeanyi, Kehinde F Adefemiwa, Oluwakemi Olushola Olayande, Adamu Hajara Adamu, and Ruth Adugba

Group Head of Retail & Digital Banking,  UBA, Shamsideen Fashola, who congratulated all 30 winners after the draw,  encouraged others to keep saving for a chance to win in the next edition, adding that the bank plans to reward 75 winners in each of the three categories, with a total of 195 more customers to be selected in the coming months.

“This is just the beginning of our legacy promo draw, as there are still many more prizes to be won in subsequent monthly draws. These draws are purely transparent, and the next millionaire could just be you. We encourage our loyal customers to follow the stated guidelines to win, and they could just be the next millionaire,” Fashola said.

Group Head of Marketing and Corporate Communications, UBA,  Alero Ladipo, said that the bank is not conducting the draw for profit purposes but to ensure that its customers feel a sense of belonging.

“This initiative is part of UBA’s ongoing efforts to appreciate its customers and encourage a savings culture among our account holders. The UBA Legacy Promo is part of our CSR initiative to give back to society,” Ladipo said.

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