Quick Service Restaurant (QSR), Domino Pizza has partnered with mobile telecommunication provider, 9mobile to improve its food service delivery.
The mother brand of Domino Pizza, Eat’N’Go Africa noted that the partnership is a demonstration of the company’s commitment to better serve the Nigerian market.
According to a statement released by the company, the partnership is aimed to increase customer satisfaction and provide quick service delivery to both individuals and retail offices.
Investors King learnt that customers can now easily and swiftly order domino pizza through the newly launched dedicated call center.
The statement added that the Call Centre service was currently active in all Domino’s branches in Lagos State, with plans underway to activate it in other locations in Nigeria and would provide multi-lingual services.
Speaking at the event, the Group Chief Executive Officer of Eat’N’Go Africa, Mr. Patrick McMichael noted that customers’ orders will henceforth be delivered as much faster as possible. He added that the core responsibility of the company is to attain customer satisfaction through its products and service delivery.
“As an organization, Eat’N’Go is committed to always being at the forefront of customer satisfaction and by adapting to innovative ways we will keep improving on our service delivery which the call centre avails us,” he said.
Similarly, the Chief Executive Officer (CEO) of 9mobile, Juergen Peschel who was present at the event expressed delight and confidence in the prospect of the new partnership.
He noted that with the new partnership, Eat’N’Go will be able to revolutionise delivery.
The CEO affirmed that the collaboration shows the extent to which technology can be deployed to ease the way business is done.
Meanwhile, Eat’N’Go Africa is the mother company of a number of trademark products which include Domino Pizza, Cold Stone Creamery, and Pinkberry Gourmet Frozen Yoghurt brands. It is one of the leading Quick Service Restaurants (QSR) in Nigeria.
The company currently has more than 190 outlets across the country with the goal to reach 250 outlets in 2023.
