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Banking Sector

Zenith Bank Launches Intelligent Chatbot, ZiVA

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Zenith Bank - Investors King

Nigeria’s leading financial institution, Zenith Bank Plc, has introduced an Artificial Intelligence (AI) powered Chatbot on WhatsApp named ZiVA (Zenith Intelligent Virtual Assistant), which enables customers to perform financial transactions and enjoy real-time customer service from their mobile phones.

Customers can enroll by simply adding the bank’s verified WhatsApp mobile number 07040004422 on their mobile devices, agree to the legal terms of use and then initiate a conversation. This product provides the convenience for the bank’s customers to interact and transact on a 24 hours basis on the encrypted WhatsApp platform.

With this capability to respond to chats/queries anchored on the existing WhatsApp platform, customers will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and top up airtime. They will also be able to confirm cheques, pay bills, apply for loans, block their accounts, and request mini statements, amongst other banking services.

Commenting on the new banking solution, the Group Managing Director/Chief Executive of Zenith Bank Plc, Mr. Ebenezer Onyeagwu said: “The launch of ZiVA is driven by the need for additional secured channels of communication with our customers as we deepen our retail penetration”.

Speaking further on the WhatsApp chatbot, Onyeagwu noted that “since the behavioural pattern of the modern customer dictates that they want to engage with brands over the channel of their choice, it was really important for us as a leading financial services institution and a pioneer of several technological innovations in the financial services industry to implement this solution in order to continue to create value for our teeming customers who incidentally were already using WhatsApp as a primary channel of communication”.

Zenith Bank has continued to distinguish itself in the Nigerian financial services industry through superior service offerings, unique customer experience and sound financial indices. The bank has remained a clear leader in the digital space with several firsts in the deployment of innovative products, solutions and an assortment of alternative channels that ensure convenience, speed and safety of transactions.

The bank’s commitment to world-class service standards has led to several product innovations, including the “Zenith Timeless Account”, which allows Nigerians aged 60 years and above bank for free, the “Zenith Save4me”, a high-interest target savings account and the deployment of contactless payments and QR on ATM points, amongst others.

Zenith Bank places a premium on its core business strategy anchored on People, Technology and Service, to create value for its numerous clientele. With a team of dedicated professionals, the bank leverages its robust Information and Communication Technology (ICT) infrastructure to provide cutting-edge solutions and products through its network of branches and electronic/digital channels.

In recognition of its track record of excellent performance and commitment to best-in-class service, Zenith Bank was voted as Best Commercial Bank in Nigeria in the World Finance Banking Awards 2021, Bank of the Year (Nigeria) in The Banker’s Bank of the Year Awards 2020, Best Bank in Nigeria in the Global Finance World’s Best Banks Awards 2020 and 2021, and Best in Corporate Governance ‘Financial Services’ Africa 2020 and 2021 by the Ethical Boardroom. Also, the bank emerged as the Most Valuable Banking Brand in Nigeria in the Banker Magazine Top 500 Banking Brands 2020 and 2021, and Number One Bank in Nigeria by Tier-1 Capital in the “2021 Top 1000 World Banks” Ranking by The Banker Magazine. The bank was also recognised as Bank of the Decade (People’s Choice) at the ThisDay Awards 2020, Retail Bank of the year at the 2020 BusinessDay Banks and Other Financial Institutions (BOFI) Awards, and Best Company in Promotion of Good Health and Well-Being as well as Best Company in Promotion of Gender Equality and Women Empowerment at the Sustainability, Enterprise and Responsibility (SERAS) Awards 2020.

Banking Sector

At Polaris Bank IWD Webinar, Guest Speakers Advocate Empowering Opportunities for Women

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Polaris Bank

Polaris Bank’s International Women’s Day (IWD) webinar themed: ‘Empowering Voices: Women Leading Change,’ offered a dynamic platform for insightful conversations. 

The 2024 International Women’s Day (IWD) theme “Inspire Inclusion,” recognizes that despite progress made, women face significant obstacles to achieve equal participation in the economy.

Held on March 12, 2024, at the Bank’s Victoria Island, Lagos headquarters, the webinar featured a distinguished panel of experts who discussed various aspects of women’s empowerment and inclusivity. The event witnessed participation from customers and staff alike.

The two guest speakers, who focused on inclusion in the workplace and inclusive health, did a phenomenal job.

The two panelists drawn from diverse fields, delved into crucial topics such as; self-esteem, mental wellness, workplace policies, and the importance of inclusive infrastructure.

They emphasized the need for collaborative efforts from all segments of society to support women in realizing their aspirations.

Ms. Solape Akinpelu, CEO and co-founder of HerVest, a fintech company, highlighted the significance of inclusivity and called for concerted action to dismantle societal narratives that undermine women’s capabilities.

She stressed that women are not helpless and advocated for proactive measures to counter sub-conscious biases.

On her part, Dr. Ifeyinwa Nwakwesi, CEO of Healthy Living Services Nigeria Ltd., provided valuable health tips for women to balance their professional and family lives; while prioritizing their well-being.

Dr. Nwakwesi underscored the pivotal role of women in maintaining family health and urged them to shield themselves from undue pressures.

Earlier in his opening remarks, Polaris Bank’s Managing Director/CEO, Mr. Kayode Lawal emphasized the indispensable contributions of women to societal progress and economic development.

He reaffirmed the Bank’s commitment to fostering an inclusive workplace culture that values diversity and empowers women to excel.

Reflecting on the global theme of IWD 2024, “Inspire Inclusion,” Lawal highlighted the importance of creating a culture where everyone feels valued and respected.

He reiterated Polaris Bank’s dedication to providing a conducive work environment for its female workforce, free from biases and discrimination.

In her own contribution, Bukola Oluyadi who has oversight on Sustainability in Polaris Bank, emphasized the importance of connecting with women in the workplace. According to her, when women feel appreciated and encouraged to bring their best to the table, it enhances their sense of value and contribution.

The webinar concluded with a call to action for all stakeholders to prioritize inclusivity and collaborate towards creating equitable opportunities for women in all spheres of life.

Polaris Bank, was adjudged Nigeria’s Digital Bank of the Year in 2023, 2022 and 2021 in Business Day’s Banks and Other Financial Institutions (BAFI) Awards.

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Banking Sector

Nigerian Banks Forbidden from Using Forex Revaluation Gains for Dividends, Operations – CBN

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Central Bank of Nigeria (CBN)

The Central Bank of Nigeria (CBN) has issued a directive reaffirming the prohibition on Nigerian banks from utilizing foreign exchange (forex) revaluation gains for dividends or operational expenses.

The circular, signed by the acting Director of the Banking Supervision Department, Adetona Adedeji, emphasized the necessity for banks to exercise prudence by setting aside forex revaluation gains as a counter-cyclical buffer against adverse movements in the exchange rate.

This latest directive follows a previous letter dated September 1, 2023, where the CBN initially instructed banks to refrain from using such gains for dividends or operational costs.

The CBN’s unwavering stance underscores the importance of safeguarding the financial stability of Nigerian banks amidst evolving economic conditions.

Forex revaluation gains occur when there’s an increase in the value of a bank’s assets and liabilities denominated in foreign currency due to exchange rate fluctuations.

While such gains may present an opportunity for financial flexibility, the CBN maintains that they must be reserved for mitigating potential risks rather than being allocated for dividends or operational expenses.

The regulatory move aims to ensure that Nigerian banks maintain robust financial resilience and remain adequately capitalized to withstand market volatilities.

By adhering to these guidelines, banks are positioned to navigate uncertainties in the forex market and uphold their stability within the broader financial ecosystem.

The CBN’s directive serves as a critical reminder to banks of their responsibility to prioritize prudence and financial soundness, especially in light of recent economic challenges.

Compliance with these regulations is crucial for fostering long-term sustainability and resilience in Nigeria’s banking sector.

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Banking Sector

Aigboje Aig-Imoukhuede’s Return Sparks Investor Confidence, Access Holdings Shares Rise

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Access bank

The resurgence of investor confidence in Access Holdings Plc’s shares comes on the heels of the appointment of Aigboje Aig-Imoukhuede as the chairman of the financial group.

Access Holdings, trading under the AccessCorp ticker on the Nigerian Exchange, gained 1.52% on Thursday, reflecting a positive market sentiment following Aig-Imoukhuede’s return to the helm.

Aig-Imoukhuede’s reemergence into the fold of Access Holdings has reignited optimism among investors, propelling the company’s shares from N23 to N23.35.

The volume of stocks traded also saw a significant increase, reaching 25,273,345 units compared to the previous session’s 18,240,481 units, signifying heightened interest in the company’s prospects under his leadership.

The veteran banker and former managing director of the Access Bank Group, Aig-Imoukhuede, assumes the chairmanship role, succeeding Mr. Abubakar Jimoh.

Aig-Imoukhuede’s return to Access Holdings comes a decade after his departure, following the tragic passing of his friend and co-founder, Herbert Wigwe.

His appointment heralds a new chapter for the financial group, underlining his commitment to realizing the shared vision he once championed alongside Wigwe.

In response to his appointment, Aig-Imoukhuede expressed enthusiasm about rejoining the Access Group ecosystem, emphasizing his confidence in delivering outstanding value to stakeholders.

His reassurance resonates with investors, who anticipate a strategic direction that aligns with the company’s growth trajectory and reinforces its position in the market.

As Access Holdings charts its course under Aig-Imoukhuede’s stewardship, the recent surge in share prices reflects not only investor confidence but also a renewed sense of optimism surrounding the company’s future prospects in the Nigerian financial landscape.

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