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CBN and Bankers Committee In Plans To Digitize Sales of Dollar Through An App

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Naira Dollar Exchange Rate - Investors King

The Central Bank of Nigeria (CBN) and the bankers’ committee have made move to digitize dollar sales for legitimate needs through creating an App.

Such legitimate needs include Business Travel Allowance (BTA), Personal Travel Allowance (PTA), school fees and medicals. This was the outcome of the 357th meeting of the banker’s committee meeting held virtually on Thursday.

The committee also disclosed that anyone engaged in fraudulent practices would be reported to the CBN for sanction.

“The committee discussed a number of issues, updates were provided on the State of the economy and FX policy following the stoppage of FX sales to the BDCs. There were also discussions on the ongoing rehabilitation of the National art theatre which is going to be a game-changing development to reposition the theatre to reposition Nigeria on the global tourism map,” Haruna Mustapha, CBN director of banking supervision, said while briefing journalists on the outcome of the meeting.

Segun Agbaje, Group chief executive officer, Guaranty Trust Holding Company (GTCO) Plc, who spoke on the CBN’s latest foreign exchange policy said, the new FX policy with regards to Invisibles – BTA, PTA, school fees and health is working very well.

“The banks are taking it upon ourselves along with the regulator to make sure that this works. Most of the things you are doing today involve going into the branches to do most things. We are going to try also to digitize this whole thing the way the world is going,”  he said.

He said an App is being created by NIBSS where customers will be able to buy online. “You have to bring your ticket so we are sharing this information on the portal. This is very important information because if we find that people are trying to defraud the system, we will track it on the portal. The banks will report the individuals to the CBN.

“The likely punishment is that your account will be PMDied. PMD of your account means that you won’t be able to do anything in the banking system. This is for people who have genuine needs so fraudulent transactions or fraudulent individuals will be reported to the CBN and the portal will help us this,” Agbaje said.

In addition to digitizing the dollar sales, he also hopes that all the transactions will not just be cash as the world today is not completely friendly about arriving in countries with cash. “So we are hoping that people will be able to put this on a card, put it into your card account, you travel, you will use it for medical, school fees and so on,” he said.

The committee believes that most people who qualify for medical or school fees or for BTA, PTA will be people who have bank accounts and therefore encourage customers to go to their own banks because all banks are the same and customers can access BTA, PTA in their own bank.

“Progress today is very good, completely committed to doing this is for people who have legitimate needs, their needs will be met. We do not want fraudulent transactions taking place in this space and we will continue to make it quicker, faster and cheaper and more efficient by digitizing things, putting them in the cards and so on and so forth. I think that is the kind of things that we have decided around BDCs and the use of Invisibles,” Agbaje said.

Buttressing, Ireti Samuel-Ogbu, managing director of Citibank, said, there will be sanctions where people abuse the system because it is all about ensuring the foreign exchange is fairly allocated among legitimate users.

“We have digital means of being able to to determine if people are using fraudulent documentation or wanting to gain the system in a way that was not intended. We are here to support the demand, to make sure people get their foreign exchange. It is important that people realize that there is a responsibility that comes to that,” she said.

Other bank’s CEOs that spoke included Herbert Wigwe, Group managing director/CEO, Access Bank Plc, Demola Sogunle, managing director, Stanbic IBTC, Oluwatomi Somefun, managing director/CEO Unity Bank Plc, and Yemisi Edun, managing director/CEO, FCMB.

Wigwe said Banks have been criticized for not being able to handle PTA, BTA transactions. “This is just to let people know that we will continue to the due diligence required with respect to KYC compliance.

Foreign exchange is a very scarce resource if we find people trying to come up with tickets that have expired or that they are going to cancel or passports that are not legitimate by any way or people coming to buy more than they are supposed to buy using all the banks, we will report them to the law enforcement agency for them to deal with these people,” he said.

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Banking Sector

Unity Bank, CashToken Rewards Promo Produces New Millionaire

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A Unity Bank customer, Mr. Amadi Chinmenem Gift Chike, has emerged as the latest winner of One Million Naira in the ongoing Cash Rewards Promo by Unity Bank Plc and CashToken Rewards Africa.

CashToken Rewards Africa is a Cash-Reward-as-a-Service company that rewards customers for their patronage and loyalty.

Mr. Amadi, a customer from Unity Bank’s Aba Road Branch, Port Harcourt, Rivers State, won the cash prize after completing qualifying transactions on Unity Bank’s digital banking channels including Unifi, *7799#, and on his Unity Bank-issued Verve card. Through these transactions, he received CashTokens, which entered him into the weekly national consumer draw, where he was selected as the lucky winner of the N1 million prize.

The grand prize winner, Mr. Amadi is the second customer to claim the N1 million grand prize in the rewards promo, which commenced in November 2023. Since the launch, Unity Bank customers have collectively won over N6 million in cash rewards.

Unity Bank and CashToken Rewards promo offers guaranteed instant cash rewards and life-changing opportunities for loyal customers who transact on any of the Bank’s electronic payment platforms, including the Unifi mobile banking application and the *7799# USSD platform. Every card transaction earns customers CashTokens, which qualify them for the weekly national consumer draw, with prizes ranging from N5,000 to N100 million.

Presenting the cheque to the winner in Port Harcourt, Unity Bank’s Regional Manager for Port Harcourt/Uyo Region, Mr. Etop Ikpe, congratulated the winner and reiterated the Bank’s commitment to building a sustainable loyalty platform for customer engagement and satisfaction.

He said, “We are happy to see another one of our loyal customers win a substantial cash prize through the Unity Bank and CashToken Rewards Promo. This initiative aligns with our mission to reward customer loyalty while providing a seamless and rewarding banking experience. As we continue to innovate and enhance our digital banking platforms, we are committed to creating more opportunities for our customers to benefit from their relationship with Unity Bank.”

In his reaction, an elated Mr. Amadi said, “This is a reward for my steadfastness. I have been banking with Unity Bank for a long time and I am really happy to win the cash prize. I commend the bank for the initiative and Unity Bank has always come through in keeping their promises both in terms of service delivery and meeting expectations of customers.”

Also commenting on the development, Simi Adeoye, Chief Business Development Officer for CashToken Rewards Africa, added: “We are proud to partner with Unity Bank in bringing life-changing opportunities to their customers through our Cash-Reward-as-a-Service model. We aim to make every transaction meaningful by turning regular banking activities into chances for customers to win significant rewards. We congratulate Mr. Amadi on his win, and we look forward to creating more millionaires as the promo continues. Mr. Amadi just like other beneficiaries can easily cash out his win by dialling *6700#, following the prompt and transferring his wins directly to his Unity Bank account.”

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Banking Sector

Zenith Bank Enhances E-Channel Services for Customers

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Zenith Bank - Investors King

Zenith Bank, one of Nigeria’s leading financial institutions, has restored improved services across its electronic transaction channels, ensuring customers have seamless access to banking services.

In a statement released on Thursday via its X handle, the bank confirmed that customers can now conveniently conduct transactions across various platforms following a recent upgrade. These enhancements follow temporary glitches caused by routine IT maintenance aimed at optimizing service delivery.

Zenith Bank reiterated its commitment to providing improved services and highlighted the various channels available for customer transactions, including:

– Zenith Bank Debit, Credit, and Prepaid Cards
– Automated Teller Machines (ATMs)
– Point of Sale (POS) Terminals
– Zenith Bank Mobile App
– Internet Banking Platform
– Zenith Agents nationwide for agent banking

Customers are also encouraged to visit any of the bank’s branches across the country for in-person transactions.

Zenith Bank reassured further improvements in service delivery following the IT infrastructure upgrade. Customers with bulk payments and salary requests are encouraged to present payment mandates at any Zenith Bank branch nationwide for expedited processing.

Zenith Bank remains dedicated to enhancing customer experience and ensuring reliable banking services across all platforms.

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Banking Sector

Nigerian Banks Face Soaring Wage Bills Amid Rising Inflation

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First Bank

Many Nigerian commercial banks have been spending more on hiring staff, fresh data has revealed.

Following worsening inflation in the country, some banks have to pay more for their newly hired workers, thus doubling the banks’ wages and salaries in just over a year and putting pressure on their operating costs.

The data showed that wages and salaries incurred by 10 banking groups in the first half of 2024 (H1 2024) stood at N615.8 billion, representing a 96 percent growth from the N314.4 billion incurred in H1 2023.

The banking groups are Access Holdings, UBA, FBN Holdings (First Bank), GTCO (GT Bank), Zenith Bank, Stanbic IBTC Holdings (Stanbic), Wema Bank, FCMB Group, Sterling Holding Company (Sterling), and Jaiz Bank.

It showed that Access Holdings incurred the highest wage bill among the banks, with N151.5 billion, up by 145 percent from the N61.9 billion reported in H1 2023 while First Bank’s personnel expenses for H1 2024 hit N134.2 billion, marking a 110 percent year-on-year increase from the N63.9 billion personnel expenses incurred in H1 2023.

For UBA, its wage bill grew by 92 percent year-on-year to N126.6 billion during the six months, up from N65.9 billion as of H1 2023. Also, Zenith Bank’s wage bill soared by 64 percent year-on-year to N63.5 billion, from N38.6 billion in H1 2023. Stanbic incurred wage expenses of N40.6 billion during the six-month period, up from N28.2 billion in H1 2023.

GT Bank’s wage bill almost doubled, increasing by 98 percent year-on-year to N39.3 billion, up from N19.9 billion in H1 2023. FCMB Group’s wage bill grew by 74 percent to N26.6 billion in H1 2024, up from N15.2 billion reported in the corresponding period of 2023.

In the same vein, Wema Bank’s wage also went up by 77 percent to N15.6 billion, from N8.8 billion in H1 2023. Sterling Bank’s wage bill also jumped by 41 percent year-on-year to N12.5 billion, from N8.9 billion as of H1 2023.

Jaiz Bank’s wage bill went up by 78 percent to N5.5 billion, from N3.1 billion in H1 2023.

The data showed that for some of these banks, the increase in employees also contributed to their rising wage bills, though, marginally.

For example, Zenith Bank increased its employee count by 511 to 8,146 between H1 2023 and H1 2024. UBA’s employee count between H1 2023 and H1 2024 increased marginally by 3 percent or 338, from 9,751 to 10,089.

While some companies downsize their staff strength, due to the harsh economy in the nation, the few available workers have been overloaded with work.

With inflationary pressures hitting hard on individuals and businesses, companies have been forced to substantially increase the wages for the few available staff.

For banks, apart from their staff wages, they have also had to incur increased outsourcing costs. Outsourcing costs relate to expenses incurred when a bank hires third-party contract staff.

GT Bank’s outsourcing costs increased by 69 percent year-on-year to N14.5 billion during the half-year, in contrast with N8.6 billion in H1 2023. First Bank’s outsourcing costs jumped by almost 300 percent year-on-year during the half-year to N16.4 billion, from N4.3 billion in H1 2023. Wema Bank also saw a dramatic increase in its outsourcing costs, posting N8.85 billion for the category in H1 2024, representing a 272 percent year-on-year growth from N2.38 billion as of H1 2023.

The jump in labour costs for banks has positioned some of them as the top-paying employers in the country. For instance, in H1 2024, Stanbic IBTC Holdings posted a wage per employee of N2.11 million per month. Zenith Bank had a wage per employee of about N650,000 per month, a stark comparison with UBA’s N2.09 million per month. However, UBA’s foreign operations employ about 4,150 staff members.

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