Globacom, one of the leading telecom operators in Nigeria, has introduced a remedy that solves the problem associated with the disconnection of network users from the Glo network after 90 days as a result of inactivity.
This was disclosed yesterday by the national phone operator when it unveiled its new prepaid tariff, tagged: ALWAYS ON, which allows subscribers to retain their phone numbers for one full year even if they do not use the lines during the period.
In a statement released in Lagos yesterday, Globacom said its subscribers no longer need to worry about their lines getting suspended or disconnected even if they have not made or received calls, used data, or sent or received SMS in one year.
According to the brand, with a token payment of just N500, “the customer will enjoy the assurance of 365 days of continuous service, even if the customer does not make or receive calls, text or browse”.
“ALWAYS ON is available to all existing and new prepaid Glo subscribers and is especially beneficial to customers who travel out of the country for long periods of time without access to the network or customers whose handsets get stolen or whose SIMs get damaged but do not have immediate means of replacement. They can now be rest assured that their lines will not be disconnected due to inactivity,” Globacom explained.
To enjoy the innovative offering, subscribers are required to simply dial *777# and select ALWAYS ON from the menu. “Upon confirmation, a one-time fee of N500 will be deducted from the customer’s main account after which he or she will be subscribed to the plan and given 365 days of uninterrupted access to the network,” the company added.
The customer can make and receive calls at any time during the 365 days as long as he or she has sufficient airtime balance in the account. There is no need to visit any Gloworld or to contact customer care for the line to be reactivated.
ALWAYS ON customers can still purchase any Glo products and services they wish and they can also subscribe to any other GLO tariff plan at any time via *777# or via Glo Café.
Towards the expiration of the ALWAYS ON subscription, Globacom explained, the subscriber will receive SMS and email reminders (where applicable) for him or her to re-subscribe to the ALWAYS ON plan.
“With this new and exciting value proposition, we have again established ourselves as the brand that gives customers the most value for money,” Globacom concluded.
Truecaller Launches Smart SMS Feature in Africa
Truecaller, the world’s most trusted and accurate Caller ID and telephone search engine, is rolling out a new feature to further augment the user experience.
The new feature Smart SMS has been introduced based on user feedback and is designed to cater to the evolving needs of our consumers. It offers a host of new services to make day-to-day communication a lot more convenient.
Smart SMS is powered by state-of-the-art machine learning models that adapt based on the feedback you give it. It supports users with important messages from banks, billers, travel companies, delivery companies and so much more.
Smart SMS also helps users stay protected from spam and fraud. Only the essential information within an SMS is highlighted and all SMS messages are categorised and easily accessible. From keeping track of your expenses to last-minute changes to your travel, Smart SMS is the future of SMS that will make life a whole lot easier.
Commenting on the new addition, Zakaria Abdulkadir Hersi, Director of Business Development & Partnerships Africa at Truecaller said: “Roughly 80% of SMSes one receives daily are from businesses, disengaging users from important/useful messages. To combat that, SMS apps need to become smarter by filtering out spam and categorising useful information.
“At Truecaller, we constantly strive to offer the best user experience by adding unique features that fit in with our core mission: to make communication safer and more efficient for everyone. Truecaller has evolved into a powerful communication hub and for the people who wish to use the app to its fullest, we want to streamline the experience as much as possible for an efficient calling and messaging experience for our end user.”
Truecaller uses the same powerful algorithms used to identify spam callers in SMS as well. The SMS intelligence is built into the app itself and it can work offline – nothing leaves your device, including all OTPs, bank SMSes and financial information.
The feature also offers a Smart Inbox that identifies unknown SMS sender numbers and SMS sender IDs are resolved to business names with logos.
Airtel’s Broadband Coverage Ranked Best
Airtel Nigeria has been declared the ‘Best in Test’ following a nationwide broadband assessment by umlaut, an international, full-service, cross-industry, end-to-end company that offers advisory and fulfilment services to clients globally.
According to CEO of Telecommunications at umlaut, Hakan Ekmen, Airtel achieved the best-rated broadband coverage and user download speed among other mobile network operators, scoring the highest with 697 points, while MTN emerged second with 663 points, 9mobile with 591 and Glo with 486 points.
The tests were carried out with umlaut’s crowdsourcing methodology, which was used to evaluate the mobile networks in Nigeria. Consequently, an extensive analysis revealed that 263,000 users have contributed 707.4-million samples in 24 weeks from October 2020 until early April 2021.
Speaking on the metrics of the assessment, Ekmen stated that over 80 per cent of urban build-up and population areas were tested to arrive at the results. He went on to laud Airtel for emerging the best-rated, citing it as a remarkable feat and a positive step towards attaining digital equality in Africa.
“In our nationwide assessment, 82.8 per cent of the urban build-up area and 83.9 per cent of the population area were tested. We concluded that Airtel Nigeria is Best in Test, achieving the highest umlaut score with 697 points,” Ekmen said.
MTN Nigeria Clarifies Concerns on Service Disruptions
MTN Nigeria Communications Plc has clarified the misleading media coverage related to a notice sent to a select group of enterprise customers on the 15th of June, 2021 about potential service disruptions.
To better clarify the issue, Chief Executive Officer, MTN Nigeria, Karl Toriola said “Maintaining network stability and high levels of customer service remains a key priority for us. In line with MTN Nigeria’s standard practice, this includes communicating to and informing customers of any potential disruptions in a timely manner, whether due to maintenance on the network, outages due to faults or other circumstances that may pose a risk, enabling them to plan appropriately and put in place business continuity measures.”
He further explained that the notice in question was a routine notification a small group of businesses affected by a specific challenge in very few specific locations, adding that the notices are regularly distributed to partners and are not out of the ordinary.
“Small, medium and large enterprises are key to driving economic growth in Nigeria and with the rise of digital solutions, are becoming more reliant on secure and reliable connectivity solutions. We recognise and understand the importance of serbice availability and strive to deliver a seamless and uninterrupted high-quality network experience, so that they are able to meet their customer’s needs.”
“As a responsible Nigerian company, we remain committed to supporting the sustainable growth and development of our country. We are dedicated to delivering the highest levels of service possible, and steadfast in our drive to ensure our customers have the information they need to make critical personal and business decisions and will continue to update them on relevant developments,” the MTN Nigeria boss stated.
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