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NIBBS, CBN Launch Quick Response Code to Boost Financial Inclusion

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The Nigeria Interbank Settlement System Plc (NIBSS), the Central Bank of Nigeria (CBN) and all deposit money banks (DMBs) have collaborated to launch the NQR, a Quick Response (QR) Code-driven payment solution to aid financial inclusion in the country.

The solution is an indigenous QR code platform introduced by NIBSS as an alternative to existing payment solutions such as the point of sale (PoS). However, this solution does not come with the cost implications of a PoS machine, but involves contactless payment needed during this pandemic era.

In addition, the solution would provide a “touch-free” option of receiving and making payments for goods and services by simply scanning to paying.

Speaking at the virtual launch yesterday, the Deputy Governor, Financial System Stability, CBN, Mrs. Aishah Ahmad, said introducing the product was timely, adding that it would continue to put Nigeria’s payment system on the global map.

According to her, the solution would help curtail the spread of Covid-19.

She said: “The Nigerian payment system has evolved significantly over the past decade with wide spread technological advancement supported by deliberate enabling regulation which has facilitated the growth and proliferation of innovative financial products, services and channels.

“Indeed, Nigeria has leapfrogged a number of advanced economies in the area of financial innovation.

“Covid-19 pandemic has also accentuated the situation with more opportunities for financial institutions and other players within the payment ecosystem to innovate and provide more options for payments and settlements. “Globally, there has been a major shift from contact to contactless options with a number of countries like china Thailand, Malaysia, India Singapore, Ghana and Nigeria pioneering groundbreaking solutions in this regard.”

She added: “The CBN in response to these market developments released the response to development released the framework for QR code payments for Nigeria in January 2021, as part of efforts to further deepen the adoption of electronic payments in the country.

“The framework stipulates acceptable standards for implementation and interoperability roles and responsibility of participants for QR code schemes in the Nigerian system amongst others.

“The NQR payment solution coming soon after the QR code framework would bridge an urgent gap within Nigeria’s fast evolving payment landscape.

“It would unify QR code scheme across the country, offer a robust payment platform that delivers instant value from p2b and B2B transactions and a more improved customer experience.

“The scheme would also allow a more convenient and integrated process leveraging Application Programming Interface (API).”

Furthermore, she said this would reduce the cost of financial services, deepen financial inclusion and grow economic and business activities to increase payment activities and merchant outlets.

She added: “The CBN as the regulator of the banking and payment system is committed to providing an enabling regulatory environment that ensures interoperability, proper market conduct and continued innovation within the financial services ecosystem to foster healthy competition, high quality services and financial inclusion.”

On his part, the Managing director NIBBS Mr. Premier Oiwoh said: “The financial service industry in Nigeria has grown immensely and the trajectory over the years has been tremendous but it is time to do more as our industry does not respect foundation but it only respects innovation.

“This is critical time that call for transformation by innovation. And as we position ourselves ahead of the curve, our job is to ensure that the industry thrives and stays innovative is the most reliable vehicle to ensure this.”

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Banking Sector

Zenith Bank Enhances Customer Online Experience with Revamped Digital Channels

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Zenith Bank - Investors King

Zenith Bank, one of Nigeria’s foremost financial institutions, has successfully restored full operational services across its electronic transaction channels, ensuring that customers can now enjoy seamless access to digital banking services.

This restoration follows temporary disruptions caused by a routine upgrade of the bank’s technology infrastructure, which aimed to optimize service delivery but impacted e-channel services recently.

In a post shared on Thursday through its social media platforms, the leading lender confirmed that all services across its electronic channels have been fully reinstated.

Reiterating its commitment to providing quality digital services, the bank assured customers of exceptional service with its newly enhanced technology infrastructure, designed to deliver seamless and innovative financial solutions.

The announcement stated:

“We are pleased to inform you that access to our digital channels has been restored, allowing you to perform transactions conveniently via your preferred platform. We appreciate your patience during the IT infrastructure upgrade and sincerely apologize for any inconveniences you experienced.

“Rest assured, we are dedicated to providing you with exceptional service, and the new IT infrastructure we have implemented will enable us to do so moving forward.

Thank you for choosing to bank with us.”

Important Reminder

Zenith Bank will NEVER call, SMS, or email you requesting your card details, PIN, token codes, mobile/internet banking login details, or any other account-related information.

“We will also NEVER ask you to click on a link to update your bank information or activate your account. If you receive such messages, please DO NOT respond,” the bank stated.

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Banking Sector

CBN Assures Nigerians of Bank Deposits’ Safety Amid Online Disruptions

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Bank - Investors King

Amid growing challenges of maintenance delays and internet disruptions being faced by many of the commercial banks in Nigeria, the Central Bank of Nigeria (CBN) has assured depositors and other clients that their money is intact.

Reassuring the public of its unwavering commitment to ensuring the stability and reliability of the Nigerian financial system, the apex bank asked Nigerians not to panic, stating that it remains dedicated to fostering a secure banking environment where depositors can be fully confident in the safety of their funds.

In a statement signed by Hakama Sidi Ali, Acting Director, Corporate Communications, CBN, the apex bank noted that it recognises the crucial role confidence plays in banking operations and wants to affirm that all deposits in Nigerian banks are secure.

Ali said the CBN is actively ensuring that banks adhere to established regulations and best practices to maintain the integrity of the nation’s financial system.

According to him, regular stress testing is conducted to identify potential vulnerabilities, helping to ensure that the financial institutions are resilient.

He added that the CBN has implemented Early Warning Systems that proactively detect and address emerging risks, allowing the bank to provide timely solutions to any foreseen issues.

The statement pointed out that the bank’s approach to Risk Based Supervision ensures that it focuses its regulatory efforts on institutions that may pose the highest risk to the financial system.

“This targeted strategy allows it to maintain a robust oversight mechanism while promoting the overall health of the banking sector,” it stated.

Ali disclosed that the CBN has established a Memoranda of Understanding with the various countries where Nigerian banks’ subsidiaries are located, adding that the collaboration enhances regulatory coordination and ensures that the nation’s banks operate within a safe and sound framework in accordance with banking regulations, both domestically and internationally.

He further assured bank customers that the CBN remains dedicated to fostering a secure banking environment where depositors can be fully confident in the safety of their funds.

The statement revealed CBN’s plans to continue to monitor and adapt strategies to safeguard the financial interests of all Nigerians and stakeholders in our financial system.

Investors King had reported that customers of Zenith Bank recently expressed their frustration over difficulties with online banking transactions.

Just like other banks, Zenith Bank witnessed online service disruptions and maintenance delays for hours as its customers experienced hitch in sending, receiving money and viewing their balance on their bank apps.

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Banking Sector

Unity Bank, CashToken Rewards Promo Produces New Millionaire

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A Unity Bank customer, Mr. Amadi Chinmenem Gift Chike, has emerged as the latest winner of One Million Naira in the ongoing Cash Rewards Promo by Unity Bank Plc and CashToken Rewards Africa.

CashToken Rewards Africa is a Cash-Reward-as-a-Service company that rewards customers for their patronage and loyalty.

Mr. Amadi, a customer from Unity Bank’s Aba Road Branch, Port Harcourt, Rivers State, won the cash prize after completing qualifying transactions on Unity Bank’s digital banking channels including Unifi, *7799#, and on his Unity Bank-issued Verve card. Through these transactions, he received CashTokens, which entered him into the weekly national consumer draw, where he was selected as the lucky winner of the N1 million prize.

The grand prize winner, Mr. Amadi is the second customer to claim the N1 million grand prize in the rewards promo, which commenced in November 2023. Since the launch, Unity Bank customers have collectively won over N6 million in cash rewards.

Unity Bank and CashToken Rewards promo offers guaranteed instant cash rewards and life-changing opportunities for loyal customers who transact on any of the Bank’s electronic payment platforms, including the Unifi mobile banking application and the *7799# USSD platform. Every card transaction earns customers CashTokens, which qualify them for the weekly national consumer draw, with prizes ranging from N5,000 to N100 million.

Presenting the cheque to the winner in Port Harcourt, Unity Bank’s Regional Manager for Port Harcourt/Uyo Region, Mr. Etop Ikpe, congratulated the winner and reiterated the Bank’s commitment to building a sustainable loyalty platform for customer engagement and satisfaction.

He said, “We are happy to see another one of our loyal customers win a substantial cash prize through the Unity Bank and CashToken Rewards Promo. This initiative aligns with our mission to reward customer loyalty while providing a seamless and rewarding banking experience. As we continue to innovate and enhance our digital banking platforms, we are committed to creating more opportunities for our customers to benefit from their relationship with Unity Bank.”

In his reaction, an elated Mr. Amadi said, “This is a reward for my steadfastness. I have been banking with Unity Bank for a long time and I am really happy to win the cash prize. I commend the bank for the initiative and Unity Bank has always come through in keeping their promises both in terms of service delivery and meeting expectations of customers.”

Also commenting on the development, Simi Adeoye, Chief Business Development Officer for CashToken Rewards Africa, added: “We are proud to partner with Unity Bank in bringing life-changing opportunities to their customers through our Cash-Reward-as-a-Service model. We aim to make every transaction meaningful by turning regular banking activities into chances for customers to win significant rewards. We congratulate Mr. Amadi on his win, and we look forward to creating more millionaires as the promo continues. Mr. Amadi just like other beneficiaries can easily cash out his win by dialling *6700#, following the prompt and transferring his wins directly to his Unity Bank account.”

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