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Electricity Consumers Lodged 390,889 Complaints in Nine Months –NERC



  • Electricity Consumers Lodged 390,889 Complaints in Nine Months –NERC

Electricity distribution companies in the country received a total of 391,066 complaints from consumers in the first nine months of last year, the Nigerian Electricity Regulatory Commission has said.

Customer complaints, which stood at 128,791 in the third quarter, rose to 153,227 in the second quarter from 108,871 in the first quarter, according to the regulator.

NERC, in its report for the third quarter of 2018 released on Tuesday, said the 11 Discos nationwide received 128,791 complaints and resolved 97,343 in the quarter.

It said, “Although this represents an improvement in the third quarter, Benin Disco still had the worst performance in resolving customers’ complaints. Whereas other Discos resolved up to 75 per cent of their customer complaints in the period under review, Benin Disco resolved only 47.3 per cent of the customers’ complaints received.

“Eko and Yola reached a commendable record of 98 per cent resolution during the period under review. The commission continued to investigate the reasons for poor customer complaints resolution by all Discos recording a resolution rate of less than 75 per cent.”

The regulator said a review of customer complaints statistics indicated that metering, estimated billing and service interruption still remained the most significant areas of concerns for customers.

It said metering and billing dominated the customer complaints, accounting for 68,749 (53 per cent) of the total complaints in the third quarter.

“In an effort to ensure improved customer service, the commission has continued to monitor and audit the complaint handling and resolution process by Discos. Besides, the commission, on a continuous basis, monitors the operation of its Forum Offices set up to adjudicate on consumers’ complaints not adequately resolved to the customers’ satisfaction by the responsible Discos,” NERC added.

According to the report, as of the end of the third quarter of 2018, the commission had 25 operational Forum Offices in 24 states and Abuja.

It said the Forum Offices received a total of 1,959 complaints in the third quarter from customers who were dissatisfied with Discos’ attempt at resolving their lodged complaints.

“These exclude 1,413 complaints carried forward from the second quarter of 2018. Of the complaints lodged at Forum Offices, 43 per cent were resolved with or without hearings, showing an increase from the 37 per cent recorded in the preceding quarter. Nonetheless, the commission has directed all its respective Forum Offices to resolve all outstanding complaints without further delay,” the regulator added.

CEO/Founder Investors King Ltd, a foreign exchange research analyst, contributing author on New York-based Talk Markets and, with over a decade experience in the global financial markets.


Transcorp Hotels Expand into Marketplace, Launches Aura to Connect People, Hoteliers, Others



Transcorp hotel

Transcorp Hotels Plc, on Thursday, announced it has launched a new digital platform, Aura, through which people can book accommodation, restaurants and experiences.

Aura, Transcorp’s first in the alternative accommodation segment, is part of the company’s asset-light model, leveraging technology to deliver true hospitality, exciting experiences, and drive shareholder value.

It’s a new dawn in the hospitality industry! I am thrilled to introduce you to Aura by Transcorp, the digital platform we are using to connect people to quality accommodation, great food, and awesome experiences,” Managing Director and Chief Executive Officer of Transcorp Hotels Plc. Dupe Olusola said.

For more than 30 years, Transcorp Hotels Plc has been at the forefront of creating a superior guest experience at our locations. Today, our commitment to innovation has offered us an opportunity to extend this beyond the hotel premises,” Olusola added.

The launch of Aura by Transcorp is one of the most significant developments in the company’s history as it seeks to transform the travel and tourism industry in Africa by focusing on three important components of travel, whether for leisure or business — where you stay, what you eat and how you spend your time. With its people-driven hospitality model, Aura is set to revolutionise travel and help remind Africans of our deep history of hospitality.

Speaking on the launch of Aura, Obong Idiong, Chief Executive Officer at Africa Prudential Plc, Aura’s technology partners, expressed his excitement. “Finding the right accommodation when you travel can be incredibly complex. Options available for the right prices are often limited, and travellers sometimes end up with accommodation that taints the travel experience. Transcorp Hotels Plc has been able to fix that with Aura and we are proud to be associated with them.”

To ensure topnotch user experience, we built a solution to drive digital transformation through the adoption of shared living spaces for the Aura business. With an advanced search algorithm powered by artificial intelligence, Aura determines the relevance of locations taking into consideration, the customers’ preferences and requirements to meet them at the point of their needs,” Idiong added.

Priscilla Adeboye, a travel enthusiast and early adopter of Aura, said the global pandemic has pushed international travel down her list. “But I still want to be able to take some time off work or spend a weekend away from home with the family. I have found incredible homes on Aura that meet my need for space and privacy.


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Siemens Energy Nigeria Appoints Seun Suleiman as Managing Director




Seun Suleiman is the New Managing Director of Siemens Energy Nigeria

Mr. Seun Suleiman is the new managing director of Siemens Energy Nigeria, the company announced on Wednesday.

According to the statement released by the energy company, Suleiman will be responsible for the entire management of operations and decisions on business policies and corporate strategy.

Commenting on his appointment, Suleiman said, “It is an absolute honor to lead the business for Siemens Energy Nigeria and I look forward to delivering on the brand’s promise of excellence.

Suleiman joined Siemens Energy in 2014, bringing over 15 years’ experience and deep expertise in the private sector across Europe and West Africa.

The statement said, “He is an accomplished business strategist and success-driven leader with strong business acumen. Suleiman has also been a core member of the executive management team at Siemens Energy serving in roles as Sales Director West Africa – Service Distributed Generation Oil & Gas and Vice President Service & Digital.

“Prior to this, he also held various functional and managerial positions with ABB Ltd UK, ABBNG Nigeria, Schneider Electric Nigeria and Dresser-Rand Nigeria Ltd.

It added that Suleiman was experienced in establishing operational excellence with specific competence in the power, oil and gas sectors.

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FG Reopens Osubi Airport Warri for Daylight Operations




FG Reopens Osubi Airport Warri for Daylight Operations

The Federal Government on Monday said the Osubi Airport in Warri has been reopened for daylight operations.

The Minister of Aviation, Hadi Siriki, disclosed this in a tweet.

The airport was closed in February 2020 over mismanagement and debt allegation involving aviation service providers and airport management.

However, Oberuakpefe Afe, a lawmaker representing Okpe/Sapeie/vaie federal constituency, recently moved a motion for the Federal Government through the ministry of aviation and relevant authorities to reopen the airport for flight operations.

On Monday, Hadi Siriki said “I have just approved the reopening of Osubi Airport Warri, for daylight operations in VFR conditions, subject to all procedures, practices and protocols, including COVID-19, strictly being observed. There will not be need for local approvals henceforth.

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