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Electricity Consumers Lodged 390,889 Complaints in Nine Months –NERC

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Electricity - Investors King
  • Electricity Consumers Lodged 390,889 Complaints in Nine Months –NERC

Electricity distribution companies in the country received a total of 391,066 complaints from consumers in the first nine months of last year, the Nigerian Electricity Regulatory Commission has said.

Customer complaints, which stood at 128,791 in the third quarter, rose to 153,227 in the second quarter from 108,871 in the first quarter, according to the regulator.

NERC, in its report for the third quarter of 2018 released on Tuesday, said the 11 Discos nationwide received 128,791 complaints and resolved 97,343 in the quarter.

It said, “Although this represents an improvement in the third quarter, Benin Disco still had the worst performance in resolving customers’ complaints. Whereas other Discos resolved up to 75 per cent of their customer complaints in the period under review, Benin Disco resolved only 47.3 per cent of the customers’ complaints received.

“Eko and Yola reached a commendable record of 98 per cent resolution during the period under review. The commission continued to investigate the reasons for poor customer complaints resolution by all Discos recording a resolution rate of less than 75 per cent.”

The regulator said a review of customer complaints statistics indicated that metering, estimated billing and service interruption still remained the most significant areas of concerns for customers.

It said metering and billing dominated the customer complaints, accounting for 68,749 (53 per cent) of the total complaints in the third quarter.

“In an effort to ensure improved customer service, the commission has continued to monitor and audit the complaint handling and resolution process by Discos. Besides, the commission, on a continuous basis, monitors the operation of its Forum Offices set up to adjudicate on consumers’ complaints not adequately resolved to the customers’ satisfaction by the responsible Discos,” NERC added.

According to the report, as of the end of the third quarter of 2018, the commission had 25 operational Forum Offices in 24 states and Abuja.

It said the Forum Offices received a total of 1,959 complaints in the third quarter from customers who were dissatisfied with Discos’ attempt at resolving their lodged complaints.

“These exclude 1,413 complaints carried forward from the second quarter of 2018. Of the complaints lodged at Forum Offices, 43 per cent were resolved with or without hearings, showing an increase from the 37 per cent recorded in the preceding quarter. Nonetheless, the commission has directed all its respective Forum Offices to resolve all outstanding complaints without further delay,” the regulator added.

CEO/Founder Investors King Ltd, a foreign exchange research analyst, contributing author on New York-based Talk Markets and Investing.com, with over a decade experience in the global financial markets.

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Business

FG Asks Customs to Ground Private Jets over Failure to Pay Import Duties

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The Federal Government of Nigeria has instructed the Nigerian Customs Service to ensure the grounding of 91 private jets, which are owned by some particularly rich Nigerians, over the payment of import duties.

The individuals in question have allegedly refused to pay their import duties, which are running up to about N30 billion. This has prompted the Federal Government to make the call to ground their private jets.

The Comptroller-General of the Nigerian Customs, Col. Hameed Ali (retd.) has since written a letter to the Nigerian Airspace Management Agency (NAMA), the Federal Airports Authority of Nigeria (FAAN) and the Nigerian Civil Aviation Authority (NCAA) instructing the agencies to ground the concerned private jets with immediate effect.

The letter was dated November 2, 2021 and was addressed to the Director-General of the NCAA, Capt. Musa Nuhu. The same letter was also sent and addressed to the Managing Director of the FAAN, Capt. Rabiu Yadudu and the Managing Director of NAMA, Capt. Fola Akinkuotu.

In the letter, the three addressed agencies were instructed to ground the private jets by refusing them proper administrative and operational flight clearances until further notice.

The letter went ahead to state that the indefinite refusal of administrative and operational flight clearances will be lifted once the Nigerian Customs Service has issued an Aircraft Clearance Certificate, and the certificate is provided to the agencies as evidence of cooperation.

Nairaland’s findings report that some of the private jets which are victims of the grounding order are owned by senior pastors of some Pentecostal churches across the country, Chief Executive Officers of some earlier oil companies, the Chairmen of some Tier-1 banks in the country, as well as some Tier-1 banks themselves with one of said banks owning two upmarket jets themselves.

However, some of the owners of these jets have written letters of protest to the Customs Service, stating that they cannot pay import duties because the private jets in question are under lease payments.

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Merger and Acquisition

Seplat Energy to Acquire ExxonMobil’s Nigerian Shallow Water Business

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Seplat Energy Plc - Investors King

Seplat Energy Plc, Nigeria’s leading indigenous energy company, has confirmed that it is in the process of acquiring ExxonMobil’s Nigerian shallow water business.

The company disclosed in a statement signed by Mr. Emeka Onwuka, Chief Financial Officer, and accessed by Investors King.

ExxonMobil has been selling off its businesses in Europe, Africa, and Asia in recent years to focus on a few mega-projects at home and abroad.

The statement reads, “Seplat Energy Plc, a leading Nigerian energy company listed on the Nigerian Exchange and the London Stock Exchange, notes the recent press speculation and confirms that Seplat Energy, together with a partner, is in competitive discussions to acquire ExxonMobil’s Nigerian shallow water business.”

According to Seplat, there is no certainty as to the outcome of the ongoing discussions.

“Deliberations are ongoing and accordingly, there can be no certainty as to the outcome. A further announcement will be made as and when appropriate, in line with regulatory requirements,” Seplat stated.

The announcement is coming a few days after Seplat Chairman, ABC Orjiako resigned from his position as the Chairman of the company following a debt scandal with Zenith Bank Plc.

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Company News

Uber to Halt Services in Parts of Belgium

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Uber

Uber will stop its ride-hailing service in most parts of Belgium tomorrow after a court ruling on Wednesday which extends an order given in 2015, banning its p2p (Peer to Peer) UberPop service to also cover professional drivers who provide its ride-hailing service.

Uber told TechCrunch that it is currently closely examining the details of the ruling, in order to arrive at a decision on whether or not to appeal the decision with the country’s Supreme Court.

This also follows a temporary decision to discontinue Uber’s service in Brussels, a decision which was referred to as “exceptional and unprecedented” by the tech giant. The company said that it was merely taking a step to complain about the lack of reform rules which forbid drivers from using smartphones.

After the ruling by the Brussels appeal court, private hire vehicle drivers have been obstructing a major tunnel in the capital of Belgium.

In a statement made concerning Friday’s impending shutdown, the chief of Uber in the country, Laurent Slitsagain criticized the government for not providing a reform which it has been soliciting for, stating that the decision was made depending on regulations which are now outdated as they were written before smartphones.

The company stated that the government has promised a reform but has failed to deliver said reforms for the last seven years.

According to Bloomberg, the shutdown will not be applicable to a small number of drivers who are licensed in the Flemish region of Belgium, and are therefore still permitted to use the application. Uber confirmed that the Appeal Court ruling only applies to drivers with Brussels licenses.

In another statement, Slits stated that the tech giant is hugely concerned about the 2,000 possessors of LVC licenses (rental car with driver licenses) who according to the country chief will lose their ability to generate earnings.

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