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Electricity Consumers’ Complaints Rose to 153,227 in Q2

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Electricity - Investors King
  • Electricity Consumers’ Complaints Rose to 153,227 in Q2

Electricity distribution companies in the country saw complaints from their customers rise to 153,227 in the second quarter of this year, the Nigerian Electricity Regulatory Commission said in a new report.

The regulator, in its report for the second quarter 2018, said the 11 Discos nationwide received a total of 153,227 complaints as against 108,871 complaints received in the first quarter.

It said with the increase in the number of complaints received, the proportion of the number of complaints resolved by Discos reduced to 61.2 per cent from the 66.9 per cent recorded in the previous quarter.

“Benin Disco had the highest number of complaints followed by Ikeja Disco. On the other hand, Yola Disco recorded the lowest number of complaints,” NERC said.

Yola, Kano, Jos and Abuja Discos, in this order, recorded a higher rate (over 90 per cent) of complaints resolved, reflecting better performance in dealing with customer complaints compared to other distribution companies, according to the report.

The regulator said the customer complaints centred on service interruption, poor voltage, load shedding, metering, estimated billing, disconnection, and delayed connection.

It said majority of the Discos received huge number of complaints on each of those key issues, with the exception of Jos and Kano Discos, which received just one complaint each on load shedding, and Jos and Yola Discos with just one complaint each on delayed connection.

According to the report, metering and billing still dominate the customer complaints, accounting for 68 per cent (i.e., 103,636) of the total complaints received during the period under review.

“This implies that, on average, about 1,152 customers complained about metering and billing per day. Another issue of serious concern is service interruption, accounting for 14 per cent (i.e. 21,976) of the total customer complaints received,” it said.

The commission said to address customers’ complaints, it “monitors, on a continuous basis, the complaint handling and resolution process adopted by the Discos.”

It said between May and June 2018, it conducted an audit exercise of the Discos’ compliance to service standards in line with the extant rules on Customer Service Standards.

NERC said, “The reports are being reviewed following which necessary actions will be undertaken to further improve customers’ service delivery.

“Similarly, the commission continuously strives to improve on the operation of its forum offices, which are set up to adjudicate on consumers’ complaints that are not adequately resolved to the satisfaction of consumers by the responsible Discos.”

The regulator said as of the end of the second quarter, it had established 25 forum offices for effective adjudication of customer complaints.

“In addition, as part of its 2017-2020 strategic plan, the commission has launched and is monitoring the implementation of the Meter Asset Provider Regulation which is designed to address the metering gap and eliminate estimated billing in the Nigerian electricity supply industry,” it added.

Is the CEO/Founder of Investors King Limited. A proven foreign exchange research analyst and a published author on Yahoo Finance, Businessinsider, Nasdaq, Entrepreneur.com, Investorplace, and many more. He has over two decades of experience in global financial markets.

Economy

Federal Government Set to Seal $3.8bn Brass Methanol Project Deal in May 2024

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Gas-Pipeline

The Federal Government of Nigeria is on the brink of achieving a significant milestone as it prepares to finalize the Gas Supply and Purchase Agreement (GSPA) for the $3.8 billion Brass Methanol Project.

The agreement to be signed in May 2024 marks a pivotal step in the country’s journey toward industrialization and self-sufficiency in methanol production.

The Brass Methanol Project, located in Bayelsa State, is a flagship industrial endeavor aimed at harnessing Nigeria’s abundant natural gas resources to produce methanol, a vital chemical used in various industrial processes.

With Nigeria currently reliant on imported methanol, this project holds immense promise for reducing dependency on foreign supplies and stimulating economic growth.

Upon completion, the Brass Methanol Project is expected to have a daily production capacity of 10,000 tonnes of methanol, positioning Nigeria as a major player in the global methanol market.

Furthermore, the project is projected to create up to 15,000 jobs during its construction phase, providing a significant boost to employment opportunities in the country.

The successful execution of the GSPA is essential to ensuring uninterrupted gas supply to the Brass Methanol Project.

Key stakeholders, including the Nigerian National Petroleum Company Limited and the Nigerian Content Development & Monitoring Board, are working closely to finalize the agreement and pave the way for the project’s advancement.

Speaking on the significance of the project, Minister of State Petroleum Resources (Gas), Ekperikpe Ekpo, emphasized President Bola Tinubu’s keen interest in expediting the Brass Methanol Project.

Ekpo reaffirmed the government’s commitment to facilitating the project’s success and harnessing its potential to attract foreign direct investment and drive economic development.

The Brass Methanol Project represents a major stride toward achieving Nigeria’s industrialization goals and unlocking the full potential of its natural resources.

As the country prepares to seal the deal in May 2024, anticipation grows for the transformative impact that this landmark project will have on Nigeria’s economy and industrial landscape.

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Economy

IMF Report: Nigeria’s Inflation to Dip to 26.3% in 2024, Growth Expected at 3.3%

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IMF global - Investors King

Nigeria’s economic outlook for 2024 appears cautiously optimistic with projections indicating a potential decrease in the country’s inflation rate alongside moderate economic growth.

The IMF’s revised Global Economic Outlook for 2024 highlights key forecasts for Nigeria’s economic landscape and gave insights into both inflationary trends and GDP expansion.

According to the IMF report, Nigeria’s inflation rate is projected to decline to 26.3% by the end of 2024.

This projection aligns with expectations of a gradual easing of inflationary pressures within the country, although challenges such as fuel subsidy removal and exchange rate fluctuations continue to pose significant hurdles to price stability.

In tandem with the inflation forecast, the IMF also predicts a modest economic growth rate of 3.3% for Nigeria in 2024.

This growth projection reflects a cautious optimism regarding the country’s economic recovery and resilience in the face of various internal and external challenges.

Despite the ongoing efforts to stabilize the foreign exchange market and address macroeconomic imbalances, the IMF underscores the need for continued policy reforms and prudent fiscal management to sustain growth momentum.

The IMF report provides valuable insights into Nigeria’s economic trajectory, offering policymakers, investors, and stakeholders a comprehensive understanding of the country’s macroeconomic dynamics.

While the projected decline in inflation and modest growth outlook offer reasons for cautious optimism, it remains essential for Nigerian authorities to remain vigilant and proactive in addressing underlying structural vulnerabilities and promoting inclusive economic development.

As the country navigates through a challenging economic landscape, concerted efforts towards policy coordination, investment promotion, and structural reforms will be crucial in unlocking Nigeria’s full growth potential and fostering long-term prosperity.

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Economy

South Africa’s March Inflation Hits Two-Month Low Amid Economic Uncertainty

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South Africa's economy - Investors King

South Africa’s inflation rate declined to a two-month low, according to data released by Statistics South Africa.

Consumer prices rose by 5.3% year-on-year, down from 5.6% in February. While this decline may initially suggest a positive trend, analysts caution against premature optimism due to various economic factors at play.

The weakening of the South African rand against the dollar, coupled with drought conditions affecting staple crops like white corn and geopolitical tensions in the Middle East leading to rising oil prices, poses significant challenges.

These factors are expected to keep inflation relatively high and stubborn in the coming months, making policymakers hesitant to adjust borrowing costs.

Lesetja Kganyago, Governor of the South African Reserve Bank, reiterated the bank’s cautious stance on inflation pressures.

Despite the recent easing, inflation has consistently remained above the midpoint of the central bank’s target range of 3-6% since May 2021. Consequently, the bank has maintained the benchmark interest rate at 8.25% for nearly a year, aiming to anchor inflation expectations.

While some traders speculate on potential interest rate hikes, forward-rate agreements indicate a low likelihood of such a move at the upcoming monetary policy committee meeting.

The yield on 10-year bonds also saw a marginal decline following the release of the inflation data.

March’s inflation decline was mainly attributed to lower prices in miscellaneous goods and services, education, health, and housing and utilities.

However, core inflation, which excludes volatile food and energy costs, remained relatively steady at 4.9%.

Overall, South Africa’s inflation trajectory underscores the delicate balance between economic recovery and inflation containment amid ongoing global uncertainties.

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