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The Challenges of Online Payment in Nigeria

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Online payment

It is indeed quite disheartening that a country as huge as Nigeria is still largely shut out from the part of international commerce that will allow local online entrepreneurs and start-ups earn foreign exchange through the sale of their goods and services.

Let’s not deceive ourselves; the fact that Nigerians can now shop on amazon or alibaba using their debit cards does not in any way mean that we are participating in the game of e-Commerce internationally. What is happening, in my opinion, is that we are being fleeced by many of the international establishments.

So from Facebook to PayPal to Netflix to Uber; these international organisations are here to do business and nothing but business and with the way these types of transactions are structured, it is almost impossible for our largely analogue nation to get a dime as tax.

Can you imagine how much foreign exchange we are losing as a nation because of certain practices that government has allowed to thrive? Nigerians, for example, can make payment with a PayPal account that is tied to their debit cards and the same Nigerians are not allowed to receive money using PayPal accounts.

Let me give you a simple example; a young local freelancer who provides services online may earn an income but would not be able to receive cash easily because PayPal won’t allow it. In my personal experience, I have between $50 and $250 that I have earned as an affiliate marketer at one point or the other but as I write, these monies are more or less useless to me simply because I can’t use PayPal to receive money. I’ll not bore you with the process of how I try to receive my earnings locally which has also led to the loss of over $500 affiliate earnings.

This is one of the reasons why I am sort of happy about the mess our currency is in at the moment. It might get our government and policy makers to think outside the box and possibly take the possibility of earning foreign currency online more seriously.

It is a welcome development that a company like PayPal has opened up to Nigerians but after two years or so, Nigerians can’t still receive money on PayPal; how sad can that be? Government should as a matter of urgency start a process of lobbying these companies because the moment they allow honest Nigerians to receive money, we would immediately see the difference.

Let me re-echo what has now become a talking drum: “The fastest way to create jobs in our dear country is through Internet based jobs otherwise called digital jobs.”

At this point, it is great to commend growing Nigerian companies like Voguepay for the strides they are making which is geared towards making it possible for people to accept payments for products and services. I decided to mention them because I have used the service for a while and it is pretty easy for anyone to start receiving money through them.

This is quite commendable because after all is said and done, e-Commerce starts with the ability to make and receive payments online. I believe young companies like these need to be encouraged to grow because the more their user base increases the better they can become an effective replacement to the likes of PayPal. What do you think makes PayPal the defacto king of online payment? Basically, good infrastructure and huge user base that ensures billions are pushed across the platform daily.

Nigerians please let’s use the opportunity of our bad economic period to support our own.

However, I must state that there are a number of issues that must be dealt with by the Nigerian e-payment companies which include that fact fraud must be tackled and online security improved. This should go with massive enlightenment campaign that is necessary to build confidence and this is where partnership with the media is key.

Also, infrastructure that aids the growth of online payment has to be improved. Another critical challenge that needs to be tackled is the multiple steps that the customer goes through during payment. Each time I am using any local payment provider, I have to enter my card details every single time but PayPal as an example does not request for it a second time which cuts down the steps one has to go through.

Finally, I believe players in the financial tech ecosystem have to find a way to improve the process of reconciliation. The way things are at the moment, the banks are currently feeding fat in this whole arrangement to the detriment of start-ups. As a start-up, when a client pays you using any debit card in Nigeria; you don’t get it instantly. You must wait for x number of days before the reconciliation is done.

Some closing questions we’d need to ponder on are as follows: is it possible to solve the mystery of not having to re-enter your card details every time you want to make a payment? Can we change the Nigerian narrative that is closely linked with fraud? How can we improve service delivery? What happens if someone pays for a product and discovers it is defective? Will they get a refund? Is it enforceable?

The above questions are pointers to the fact that we need to strengthen institutions in our dear nation because this is what will build the confidence needed to develop Nigeria’s digital economy.

Is the CEO/Founder of Investors King Limited. A proven foreign exchange research analyst and a published author on Yahoo Finance, Businessinsider, Nasdaq, Entrepreneur.com, Investorplace, and many more. He has over two decades of experience in global financial markets.

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Fintech

Flutterwave Hit by Another Security Breach, Billions of Naira Diverted to Multiple Bank Accounts

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In another blow to the financial technology sector, Flutterwave, a prominent player in Nigeria’s digital payment landscape, has been rocked by yet another security breach, resulting in the diversion of billions of naira to multiple undisclosed bank accounts.

This incident is the latest in a series of setbacks for the fintech company, raising concerns about the integrity of its systems and the safety of customer funds.

According to insider sources familiar with the matter, unauthorized transactions amounting to approximately ₦11 billion ($7 million) were illicitly transferred to several accounts during April 2024.

However, other sources suggest the figure could be as high as ₦20 billion ($13.5 million), underscoring the magnitude of the breach.

Flutterwave, responding to inquiries regarding the breach, acknowledged the unauthorized activities but stopped short of confirming the exact amount involved.

In a statement to TechCabal, the company assured the public that no customer funds were lost or compromised, and the confidentiality of customer data remained intact.

The modus operandi of the perpetrators involved transferring the stolen funds to various accounts across five financial institutions over a span of four days.

To evade detection, the transactions were carefully orchestrated to stay below thresholds that trigger fraud checks, highlighting the sophistication of the operation.

Law enforcement agencies have been notified of the breach, and investigations are underway to apprehend those responsible.

Flutterwave has also initiated measures to mitigate the impact of the incident, including temporarily restricting the accounts implicated in the unauthorized transfers.

Industry analysts note that this is not the first time Flutterwave has fallen victim to such security breaches. Over the past fourteen months, the company has grappled with multiple incidents of unauthorized transfers, raising serious concerns about the adequacy of its cybersecurity measures.

In October 2023, Flutterwave reported unauthorized transactions totaling ₦19 billion ($24 million), affecting thousands of account holders across 35 banks and financial institutions.

Subsequent breaches in March and February 2023 saw millions of naira diverted to numerous bank accounts, further exposing vulnerabilities in the company’s systems.

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Fintech

Moniepoint Inc Moniepoint Inc Named Africa’s Fastest-Growing Financial Institution by Financial Times

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Moniepoint

Moniepoint Inc, parent company of Nigeria’s leading financial institutions, Moniepoint MFB and TeamApt Ltd has been ranked by the Financial Times, one of the world’s leading business news organizations, recognized internationally for its authority, integrity, and accuracy as Africa’s fastest-growing financial institution.

The world’s leading financial publication confirmed Moniepoint Inc’s accolade in its annual “Africa’s Fastest Growing Companies” survey, released today. It is the second consecutive year Moniepoint has achieved both the fastest-growing fintech milestone, and, ranked in Africa’s top four fastest-growing companies overall.

The survey was compiled by Statista, a leading research company renowned for its insight into African companies’ actual performance, in a rigorous screening process. In this survey, companies are ranked based on 2019-2022 data by their absolute growth rate of revenues and their compound annual growth rate (CAGR). Moniepoint’s growth rates of 7,979% (absolute) and 332% (CAGR) ranked it ahead of hundreds of leading companies from diverse industries such as technology, telecoms, financial services, and healthcare.

Moniepoint Inc has long been one of Africa’s largest business payments platforms, processing over $182 billion for customers in 2023. It will be recalled that in August 2023, Moniepoint MFB entered the personal banking market offering reliable banking services to millions of individuals across Nigeria.  The holding group also doubled its global headcount, growing to over 1,800 employees by the end of 2023.

This recognition highlights Moniepoint’s success as Africa’s leading fintech, driving financial inclusion by empowering underserved businesses and individuals to access the formal financial system, contributing to a key goal of the Nigerian government.

Tosin Eniolorunda, Group CEO of Moniepoint Inc., said: “We are thrilled to be recognised by the Financial Times as Africa’s fastest growing fintech for the second consecutive year. Achieving rapid growth and scale is a fantastic achievement; maintaining that year-on-year is even better. The ranking is a testament to the dedication and hard work of the entire Moniepoint team, and the trust of millions of customers across Africa in the Company.

“2023 was a pivotal year for Moniepoint. Moniepoint has moved from being an agency-dominated institution to becoming merchant-dominated as we have seen a lot more people embrace more digital payment solutions. It is humbling to see that we have become a household name that people have come to know and trust, the bellwether for reliable transactions every time.

With our foray into the personal banking market, we have been able to deliver seamless and reliable payment solutions for Nigerians especially those in underserved communities as we continue to supercharge access to financial services and contribute to economic growth and wealth creation.  2024 is set to be even more exciting with continued growth, driving compliance and innovation, as we maintain our leading role within the African fintech sector, driving financial inclusion across Africa.”

According to David Pilling, FT Africa Editor, “The third year of our now expanded ranking of Africa’s Fastest Growing Companies comes against a background in which many economies are struggling to recover from the Covid pandemic. The FT-Statista list reveals the type of companies that, even in hard times, have managed to grow, often by disrupting markets…This year, our ranking has a wider geographical spread of companies than before. The big newcomer is Morocco, with 12 companies in the top 125 against just three last time. Mauritian-domiciled companies also did well with nine winners, against four in 2022. South Africa had 42 companies in the list, followed by Nigeria’s 25, while Kenya tied third at 12.”

Moniepoint Inc.’s technology powers over five million businesses and their customers, offering all the payment, banking, credit and business management tools they need to succeed.  Establishing itself as a market leader in Nigeria across various segments from commerce to health and hospitality amongst many others, Moniepoint’s transformational and positive strides has earned it local and international plaudits.

In 2023, for the second year running, Moniepoint Inc was named amongst the 100 most promising private fintech companies by CB Insights. Moniepoint MFB received the Rising Star Family Business Award at the Pwc/Businessday Family Business Summit; while bagging the Fintech Company of the Year award at the 16th edition of Leadership Newspapers Conference and Awards.

Industry analysts have averred that as a strongly embedded and systemic institution in the digital payment services segment, with an eye on the future, Moniepoint Inc is poised to continue to deliver innovative solutions that promote inclusivity, drive sustainability and create new vistas in the markets where they operate.

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E-commerce

Jumia Plans Warehouse Consolidation in Lagos Amid Nigeria Focus

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Jumia - Investors King

Jumia Technologies AG, the Nasdaq-listed e-commerce giant, has unveiled plans to consolidate its warehouses in Nigeria.

This decision is part of the company’s broader strategy to prioritize Nigeria, Africa’s most populous nation as it endeavors to turn profitable amidst challenging market conditions.

The consolidation initiative will see Jumia merging its three existing warehouses in Nigeria into a single expansive depot spanning 30,000 square meters, strategically located in Lagos.

Francis Dufay, CEO of Jumia, emphasized the cost-cutting benefits associated with this move, highlighting the company’s commitment to optimizing its operational efficiency.

Speaking about the rationale behind the consolidation, Dufay expressed confidence in Nigeria’s potential to provide Jumia with the scale needed to achieve profitability.

Despite facing headwinds such as currency fluctuations and a challenging economic environment, Jumia views Nigeria as a key market for growth, anticipating positive developments in the medium term.

Jumia’s decision to streamline its operations in Nigeria comes against the backdrop of its ongoing efforts to navigate the complexities of the e-commerce landscape.

Despite reporting an operating loss of $8.33 million in the first quarter of the year, the company remains optimistic about its prospects in Nigeria, where it continues to witness steady revenue growth.

The e-commerce giant’s commitment to Nigeria underscores its long-term vision and determination to succeed in the region.

With plans to expand its footprint to additional cities across the country, Jumia aims to capitalize on Nigeria’s vast market potential and consumer demand.

However, Jumia’s journey to profitability in Nigeria is not without its challenges. The country’s economic landscape has been marred by currency devaluations, infrastructural deficiencies, and logistical hurdles.

Yet, amidst these obstacles, Jumia remains resilient, banking on Nigeria’s economic revival efforts and policy reforms to fuel its growth trajectory.

As part of its strategy to adapt to evolving market dynamics, Jumia has introduced innovative initiatives such as buy-now-pay-later financing options to cater to customers grappling with rising prices.

Also, the company remains vigilant in monitoring pricing dynamics, ensuring competitive pricing to meet the needs of price-conscious consumers.

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