- Union Bank Unveils 14 Upgraded Branches
Union Bank of Nigeria Plc says it has unveiled 14 newly upgraded branches across the country.
The upgraded branches, which are spread across seven states of the nation including Enugu, Oyo, Kaduna, Kogi, Delta, Benue, Lagos and Abuja, were unveiled at ceremonies attended by the bank’s customers, stakeholders and local community leaders.
The recent development was greeted with excitement from customers of the bank who expressed satisfaction with its ongoing transformation into simpler and smarter banking.
Speaking on the development, the Transformation Director, Union Bank, Joe Mbulu, said, “Our priorities at Union Bank are clearly defined. To us, the customer comes first. This is why we embarked on this transformation agenda in the first place.
“We identified the need to upgrade our branches and to improve our services, all in a bid to ensure our customers are consistently provided with top-notch banking services; whether they choose to walk into any of our branches or they decide to carry out their transactions using any of our digital platforms.”
He added, “The launch of these 14 upgraded branches across the country is a statement to our customers and stakeholders that we are committed to the transformation plan we put in place. We will continue to provide innovative solutions which ensure that our customers are satisfied every time they interact with us.”
Mbulu said the bank’s transformation journey, which took off in 2015, had seen a massive upgrade of its structures, facilities and services.
He said this also included the launch of its core banking platform and mobile app called the UnionMobile and the USSD code *826#.
The statement read in part, “The app which comes with exciting and innovative features like ‘Locate-an-Agent and ‘Locate-an-ATM-with-Cash’ is totally customer centric and was developed to provide the users with reliable, secure and convenient banking services on the go.
“So far, over 120 branches have been upgraded across the country as part of the bank’s continued efforts to provide its customers with simpler, smarter banking services.
It added, “Union Bank’s remarkable progress has not gone unnoticed. As a result of its transformation efforts over the past two years, the bank has won several local and international awards including the Most Improved Retail Bank in Nigeria (2016) by BusinessDay newspaper.
“With over 300 sales and service centres across Nigeria, Union Bank continues to leverage on its 100 year old heritage and wealth of experience to deliver simpler and smarter banking services to its esteemed customers.”