The United Bank for Africa (UBA) Plc said it been awarded the ISO/IEC 20000-1: 2011certification from the British Standards Institution (BSI).
The certification, which was awarded to UBA after a process and systems audit, recognises businesses that are able to link and execute business and IT objectives effectively through the implementation and consistent maintenance of service management requirements.
“This certification validates our commitment to delivering quality services, using the best in class technology and processes,” the Group Managing Director/Chief Executive Officer, UBA, Phillips Oduoza, was quoted to have said in a statement.
An ISO 20000 certification involves integrating all IT component services, processes and people into a single inter-operable and interdependent system via best practice standards, to ensure maximum realization of business objectives, resource optimization and continual improvement.
Also speaking on the certification, the Chief Information Officer, UBA, Lanre Bamisebi, said it showed that UBA’s IT processes are mature and robust for speedy and effective service delivery.
“With a customer base in excess of eight million, we are consistently investing in technology as a strategy to improve efficiency in service delivery and enhanced customer experience across all channels,” he stated.
He assured that the bank will continue to successfully deliver value to its customers by adopting best practices that provide measurable performance improvements and reduce costs.