- MTN Restates Commitment towards World Class Service Delivery
At a well-attended gathering of a select group of customers, MTN Nigeria restated its commitment to providing world class services to its 60 million subscribers nationwide.
The event was a special customer engagement forum held at the Transcorp Hilton Hotel, Abuja, tagged ‘An Evening to Connect’.
In line with the company’s 2017 focus to strengthen relationships with its valued stakeholders, the evening was part of ongoing efforts to appreciate customers’ loyalty.
In the words of MTN’s Chief Operating Officer, Muhammad Zia Siddiqui: “Beyond our various customer touch points, we cherish moments such as this one when we have one-on-one interactions with our customers. One of the things MTN is doing more this year, is listening, celebrating and delighting customers.
We take customer feedback very seriously and in fact, we are only happy when our customers are happy. Our customers’ needs are paramount, hence the need to always engage with them.”
He described the forum as an opportunity for MTN customers to engage in frank and open discussions with the brand adding the event would enable MTN’s senior management to feel the pulse of its customers, as well as address and resolve critical issues and complaints.
Some customers who attended the forum were the Director General, National Identity Management Commission, Mr. Aliyu Aziz, Executive Director Progammes, NTA, Eugenia Abu and many others.
Speaking during the event, the representative of the Executive Director, Information Technology Division, Nigerian National Petroleum Corporation (NNPC), Anthony Olufemi Okuyelu, commended MTN for its products and services and for the company’s zeal to stay ahead of its peers despite the challenging business environment.
“We have enjoyed a lot of services from MTN which is the biggest telecommunications company in Nigeria. This explains why MTN is our preferred choice for our inward and outward dialing projects, which they have been operating for the past 10 years,” he said. The guests were serenaded with light music by a saxophonist, Perpetual Atife who is also an alumnus of the MTN Foundation Music Scholars Initiative.
Jeff Bezos Sets a New Record as Net Worth Hits $172bn
Jeff Bezos Breaks His Own Record, Now Worth $172bn
Jeff Bezos, the Chief Executive Officer and Founder of Amazon Inc, on Wednesday broke his own record to set a new all-time record of $172 billion net worth.
Bezos’s previous record was $167.7 billion attained in September 2018. However, the billionaire broke the record on Wednesday after Amazon shares gained 4.4 percent to close at $2,878.80 per share.
This is despite the billionaire parting with 19.7 million Amazon shares in July 2019 as part of his divorce settlement to his wife, Mackenzie Bezos.
Mackenzie Bezos’s 19.7 million shares now worth around $56.9 billion, making her the second richest woman and the thirteenth richest person in the world.
Jeff Bezos’s net worth has now risen by $57.4 billion from the year-to-date, according to Bloomberg Billionaire Index.
Opay Pauses Some Business Operations as COVID-19 Bites
OPay Halts Some Business Units Amid COVID-19 Pandemic
Opay, a seamless mobile money service provider, has announced it would be putting some of its business units on hold as COVID-19 pandemic bites.
In a statement released by the Chinese owned mobile money start-up on its official twitter page @OPay_NG, the company said “We can confirm that some of our business units including the ride-hailing services, ORide, OCar as well as our logistics service OExpress will be put on pause.”
This, it said was largely due to the tough business environment brought about by COVID-19 pandemic, the lockdown and government ban of motorbikes in Lagos.
The statement read “Globally, ride-sharing businesses have been heavily impacted by the pandemic. But several months ago, foreseeing this issue, OPay had already taken preemptive steps to restructure our business focus away from rides. It is worth to note that this final restructuring has minimal impact on OPay as a whole business.”
“It is important to clarify that ride-sharing had always been only one part, and not a major part of OPay’s diversified business in Nigeria. In fact, OPay had been investing more and seeing accelerated growth in its commitment to Nigeria’s financial and technology inclusion.
“During the pandemic, we have seen continued demand for our offline mobile money agency, and online digital payment, which remains the core of our business.
“From January to April 2020 for example, we witnessed a 44% growth of offline and online transaction value even in the midst of pandemic and lockdown. This is a testament to the high demand for flexible and easy financial services by Nigerians. OPay remains one of the most well-funded and profitable mobile money platforms in Nigeria, and we will continue to do more for our customers.”
Below is the company’s official statement as published on Twitter.
Facebook, Google Earn 80% of Annual Digital Ads Spend – Report
Facebook, Google Earn 80% of the £14bn Spent on Digital Ads in 2019
A recent report from the United Kingdom’s competition watchdog has shown that Facebook and Google earned 80 percent of all the money spent by advertisers on digital platforms in 2019.
In the 440-page report, the Competition and Markets Authority (CMA), UK said Google and Facebook market positions are having a “profound impact” on newspapers that now receive almost 40 percent of all visits to their sites through the two platforms.
“This dependency potentially squeezes their share of digital advertising revenues, undermining their ability to produce valuable content,” the watchdog said.
This is coming two weeks after Investors King called on the Federal Government of Nigeria to protect Small and Medium businesses against Facebook and Google activities or watch the nation’s SMEs die. Investors King had posited that “Nigerian startups can not compete with Facebook and the recent tax announced by the Federal Government through the ministry of finance would not be enough to stop these giant tech companies from taking advantage of Nigeria’s young growing market.”
According to the CMA report, out of the £14 billion spent on digital advertising in the United Kingdom in 2019, Google with more than 90 percent share of market search earned £7.3 billon while Facebook with more than 50 percent of display market earned £5.5 billion. Representing 80 percent of the total digital ads spent in 2019.
While the report admits that the two platforms help small businesses reach customers and are valued by users, it also said they have “developed such unassailable market positions that rivals can no longer compete on equal terms”.
Andrea Coscelli, Chief Executive at CMA, said: “What we have found is concerning – if the market power of these firms goes unchecked, people and businesses will lose out.
“People will carry on handing over more of their personal data than necessary, a lack of competition could mean higher prices for goods and services bought online and we could all miss out on the benefits of the next innovative digital platform.
“Our clear recommendation to government is that a new pro-competitive regulatory regime be established to address the concerns we have identified and regulate a sector which is central to all our lives.”
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