- It’s Illegal for MultiChoice to Demand New DStv Rate – CPC
The Consumer Protection Council on Friday said it would be a violation of the order of the court for MultiChoice Nigeria to continue to collect the new rate from its DStv and GOtv subscribers.
The Director-General, CPC, Mr Babatunde Irukera, said this in Abuja while reacting to the hike in subscription rate by MultiChioce.
In July, MultiChoice Nigeria announced new monthly subscription rates for the DSTV Premium package from N14,700 to N15,800 (about 7.5 per cent); Compact Plus from N9,900 to N10,650; Compact bouquet from N6,300 to N6,800; Family from N3,800 to N4,000, and Access from N1,900 to N2,000. The new rates took effect from August 1.
On August 20, 2018, Justice Nnamdi Dimgba of the Federal High Court, sitting in Abuja, in the case of Federal Republic of Nigeria V MultiChoice Nigeria Limited: Case No. FHC/ABJ/CS/894, entered an order restraining MultiChoice by itself, agents, or representatives from continuing any increased subscription rate or prices, pending the determination of an application before the court.
Reacting to the development, the CPC boss said the council was aware that customers of MultiChoice Nigeria Limited had been unable to renew their subscription at their bouquet prevailing price as of July 31, 2018.
He said, “It is a violation of the order of the court for MultiChoice to require consumers to pay, or to receive any new rate for their service from consumers.
“For clarity, the current, valid and prevailing rate for the DStv and GOtv services is the rate that was effective as of July 31, 2018.
“In view of the continuing and increasing complaints that consumers are unsuccessful in renewing subscription in compliance with the order of the court, even after service of the order upon MultiChoice, the council is setting up a special channel for receiving complaints for this purpose.
“As such, any consumer who has, or is experiencing this challenge should please send an email to [email protected], stating relevant information, including smartcard number, name, telephone number, date and time of failed attempt to pay, supporting same with relevant evidence such as a screenshot or document.”
Ecobank Upgrades Mobile App, Launches Cardless Withdrawal Service
Ecobank Launches Cardless Withdrawal Service
In a move to reach the over 100 million unbanked Nigerians and Africans, Ecobank has launched a cardless withdrawal service to allow a large number of people outside the banking sector access bank services.
According to the bank, its mobile application was upgraded to an all-in-one bank account and payment/cash withdrawal tool.
In the statement released on social media, the lender said its ‘Xpress Cash’ functionality allows customers to access their cash ‘cardless’ at any Ecobank Automated Teller Machine (ATM) using only their mobile phone.
Customers can access cash via e-Token generated from their Ecobank mobile application, according to the bank. The innovation is seamless, secure and reliable.
The bank explained that the e-token can also be redeemed at any of its numerous agent locations across the country.
Speaking on the innovation, Ade Ayeyemi, the Chief Executive Officer (CEO), Ecobank, said “Innovating for customer convenience is in our DNA at Ecobank.”
He added: “We have developed this fast, convenient and innovative mobile banking solution – cardless Xpress Cash at our ATMs and Agencies to embed our digital platforms within the lifestyle of our customers and improve the uptake of digital financial solutions by both banked and unbanked in Africa.”
9mobile Joins MTN, Launches E-Sim Service
9mobile Launches E-Sim Service
Nigeria’s mobile network operators have joined the rest of the world in launching E-Sim, an embedded sim.
In July, MTN Nigeria set the ball rolling with the launching of its E-Sim trial. This was followed by 9mobile that launched its E-Sim earlier this month.
E-Sim is a form of an in-built sim that is embedded directly into a device without using a physical Sim.
Speaking on the new E-Sim, the Acting Director of Marketing, 9mobile, Layi Onafowokan, described the latest move as the most excellent experience that advanced technology provides.
According to him, the E-Sim is an in-built sim embedded in mobile devices in order to reduce the possibility of losing or damaging sim and eliminate the stress of dealing with the cutting of sim cards or finding adaptors.
It also enables multiple usage and adaptation of one subscriber profile across a broad range of mobile communication devices, internet of things (IoT) and artificial intelligence (AI) apps including smart commuting, metering, tracking, and surveillance, rather than the restricted single-device use of the conventional SIM card.
Onafowokan said: “Customers can walk into any of our select 9mobile Experience Centres to request E-Sim activation. A QR code will be provided to scan and download E-Sim profile and perform the usual SIM registration.”
He added that customers that activate E-Sim service will enjoy up to 7GB data-free while those who want to change to E-Sim will only do a SIM swap at approved centres.
E-Sim is compatible with Google Device like Pixel 3, 3 XL, 4, and Pixel 4 XL. Apple Device like Iphone 11, 11 Pro, 11 Pro Max, Xs, Xs Max and Iphone XR. Samsung S20 Series.
Financial Institutions Owe Telecoms Over N17b in Unpaid USSD Service -NCC
Banks Owe Telecommunication Companies Over N17b in Unpaid USSD Service
The Nigerian Communications Commission (NCC) has said financial institutions offering Unstructured Supplementary Service Data (USSD) service owe telecommunication companies over N17 billion.
Prof. Umar Danbatta, the Executive Vice Chairman, NCC, disclosed this on Thursday at a virtual forum organised by the Association of Licensed Telecommunications Operators of Nigeria (ALTON).
In the forum titled ‘Meeting the interests of government, consumers and telecoms companies in the era of Covid-19 and post COVID-19 pandemic for digital economy development’, Danbatta said the debt accumulated after the commission suspended its determination on USSD pricing in 2019.
However, the Chairman said in order to protect the interest of consumers and support the growing telecommunications sector, the commission has decided to revise the 2019 determination on USSD.
Speaking on the suspension of end-user billings Dr. Isa Pantami, the Minister of Communications and Digital Economy, said the decision was to ease customers’ burden and ensure justice across the board.
He said, “USSD is a service to banks and not telecoms consumers, and as such, banks should see themselves as corporate customers of telecoms operators with a duty to pay for using the telecoms networks and infrastructure, including USSD channels extended to them for service delivery to their customers.”
According to him, “Mobile Network Operators (MNOs) have no direct relationship with bank customers, and cannot therefore charge directly for usage of USSD channel,” he explained.
The NCC, therefore, asked Mobile Network Operators (MNOs) and financial institutions offering USSD service to reach an agreement on a rate that works for both parties.
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