The Ikeja Electricity Distribution Company (IKEDC) has revised its electricity tariff for Band A customers, increasing the rate from N206.80/kWh to N209.5/kWh.
This new tariff, set to take effect on July 1, 2024, is in accordance with the service-based tariff regime.
In a statement posted on its social media platforms, IKEDC assured customers that the adjustment is necessary to sustain and further enhance the improved service delivery currently being experienced across all feeder bands within the Ikeja Electric network.
The company, which provides electricity to parts of Lagos and Ogun states, said the revision applies only to Band A customers, while tariffs for Bands B, C, D, and E will remain unchanged.
“We have undertaken this tariff review to ensure the continued improvement and sustainability of our service delivery,” IKEDC stated. “Customers can be rest assured that this development will further sustain the improved service delivery currently being experienced across all Feeder Bands within the Ikeja Electric network.”
The service-based tariff regime, under which this revision falls, is designed to reflect the quality and consistency of electricity supply provided to consumers.
Band A customers typically receive the highest quality of service with fewer disruptions, hence the adjusted rate is intended to support and maintain this level of service.
IKEDC’s announcement comes amidst ongoing efforts to improve the reliability and efficiency of electricity supply in the region.
The company has been investing in infrastructure upgrades and maintenance to reduce outages and enhance customer satisfaction. The slight increase in tariff is seen as a step towards achieving these goals.
Consumers have been urged to stay informed about the changes and to reach out to IKEDC’s customer service for any clarifications or assistance.
The company also reiterated its commitment to transparency and responsiveness in handling customer queries and concerns.
“We understand that tariff adjustments can be a concern for our customers,” the statement continued.
“However, we want to assure you that this revision is necessary for the continued improvement of our services. We are committed to ensuring that our customers receive value for their money through reliable and consistent electricity supply.”
The reaction from customers has been mixed, with some expressing concern over the increased cost, while others acknowledge the necessity for such adjustments to improve service delivery.
“As long as the electricity supply remains consistent and reliable, a slight increase in tariff is acceptable,” said a resident of Lagos.
As the new tariff takes effect, IKEDC will be closely monitoring its impact on service delivery and customer satisfaction, promising to make further adjustments as necessary to meet the needs and expectations of its customers.