In a surprising turn of events, OPay Digital Services Limited has found itself embroiled in a mysterious controversy involving active accounts on its platform allegedly created without their owners’ knowledge or consent.
The company recently launched an investigation into these claims, and the findings have shed light on a puzzling situation.
According to the company’s Head of Marketing, Adekunle Adeyemi, OPay discovered that these accounts were indeed opened by the owners, albeit at various times, primarily between 2019 and 2020.
Some account holders, when contacted by OPay’s investigative team, claimed to have no recollection of opening these accounts.
However, in an effort to resolve the concerns raised, OPay has been actively reaching out to affected individuals.
A striking revelation is that many of these accounts have remained dormant since their creation, with zero balances. OPay, as a regulated entity, has offered the account holders the choice to retain or close these accounts based on their preferences.
OPay emphasizes that its wallet can only be opened through a stringent registration process, involving OTP authentication and ID verification.
The company vehemently denies creating accounts on behalf of individuals, reinforcing its commitment to regulatory compliance.
OPay encourages anyone with similar concerns to reach out through official channels for prompt resolution.
This enigmatic situation has raised questions about the security of digital wallets and serves as a reminder of the importance of vigilance in the digital age.