OPay Reassures Customers Amidst Resurfaced Fraud Claims on Social Media

OPay, one of Nigeria’s leading digital payment platforms, has issued a statement addressing resurfaced fraud allegations that emerged on various social media platforms.

The alleged fraudulent activities were linked to OPay Agent accounts and dated back to August 23, 2021.

While emphasizing their commitment to customer data protection and security, the company stated that it had taken appropriate actions to address the issues at the time.

OPay acknowledged the circulation of a video that resurfaced, causing concern among its user base. The company, however, highlighted its consistent efforts in educating and sensitizing customers on account data security, encouraging them to remain vigilant against malicious information, fraud, and scams.

In response to the renewed scrutiny, OPay announced substantial measures to fortify customer data and accounts.

These measures include enhancements to their security system, the implementation of BVN verification, and Face ID verification.

The company also reassured its customers of round-the-clock customer service to assist with any issues.

OPay urged its customers and the public to disregard the video and its content, cautioning against the spread of false information.

The company emphasized its unwavering commitment to shielding users from fraudulent activities or scams.

With over 40 million users, 500,000 agents, and 150,000 merchants in Nigeria, OPay remains a prominent player in the digital payment industry.

It operates under the regulation of the Central Bank of Nigeria (CBN) and is insured by the Nigerian Deposit Insurance Corporation (NDIC).

As the company strives to safeguard user trust and data, OPay’s recent actions underscore its determination to provide a secure and trustworthy user experience amidst challenges of the past.