Ride-hailing mobility company Bolt has opened its first physical office in Kenya to enhance drivers’ welfare and engagement.
The newly launched facility which is located in the Nairobi Westlands area, will be open to drivers to address their complaints and solve their challenges.
Bolt drivers can schedule appointments to visit the center, as the company has assured that it will offer them effective communication channels, community building, issue resolution, drivers appreciation, and positive branding, amongst others.
Speaking on the launch of its first physical facility in Kenya, Bolt Country Manager Linda Ndungu said,
“The launch of this center is a testament that we are strongly committed to enhancing our driver welfare and engagement, which will ultimately contribute to the success and growth of our business and the ride-hailing industry at large.
“We shall continue to collaboratively work with all our key stakeholders so as to continue offering affordable, safe, and convenient ride-hailing services in Kenya; and creating entrepreneurial opportunities that enable more people to earn a sustainable living”.
Investors King understands that while Bolt opened a new Africa head office in Nairobi, Kenya in 2022, which was a regional hub for the 7 African countries, it did not have a physical office where drivers could go to issue complaints and get assistance.
Through this newly launched facility, Bolt looks forward to strengthening its relationship with drivers to foster enhanced operations in the East African country.
Notably, Bolt has described Kenya as its strategic location in the African region, and its infrastructure in the country has enabled the company to grow tremendously in the East African market.
Despite operating in 7 African countries for years, Bolt’s chose to operate a centralized African office in Kenya, a move which saw it join the growing list of global technology firms that have set up offices hubs, and labs in Kenya, as they race to tap into the larger African market.