NPower Gives Beneficiaries Guidelines to Rectify Paused, Failed Accounts

The NPower Management of the National Social Investment Management System (NASIMS) has released guidelines for the NPower programme beneficiaries who are having difficulties with their account for payment.

The Batch C stream one and two beneficiaries were enjoined to exercise patience and follow the guidelines to rectify their paused or failed accounts. 

The NPower stated that the issue of pending, paused or failed payment is a result of wrong or incomplete account information on the beneficiaries’ profile pages.

It, therefore, enjoined them to send their Npower ID to Npower Twitter handle @npower_ng, or call Npower customer service representative numbers 092203102, 018888148.

The affected beneficiaries could also send their Npower ID and complaint to the Npower email address at npowersupport@nsip.gov.ng after sending their complaint.

The Npower Batch C stream 1 beneficiaries were asked not to send another message but to keep checking their payroll tab on their Npower portal for updates concerning their payment status.

The Batch C Stream 2 beneficiaries yet to be paid were urged to remain calm as their payment will commence soon. They were also advised to always check their payroll tab on their Npower portal for their payment updates.

The Npower Management further disclosed that members of their staff are currently reaching out to those with “Paused Accounts’ via this phone number– 013432057, requesting for account information from the affected beneficiaries based on their complaints. 

“Kindly give our agents your maximum cooperation. And you are to please note that you can also call Npower support via 018888148, 092203102, O7OOCALLNSIP to give Npower your details,” the management appealed.

Investors King reports that the Npower Batch C stream 1 beneficiaries completed their programme in 2022 while the stream 2 beneficiaries are presently working under the scheme.

The exited NPower beneficiaries who have not received complete payment from the scheme were advised to make good use of the opportunity to reclaim their payment by following the guidelines.