Meet Twitter’s New CEO, Parag Agrawal

The Indian-born Parag Agrawal was appointed the new CEO of Twitter on Monday, picking the leadership baton from the outgoing CEO, Jack Dorsey. Data from Bloomberg showed that Agrawal is the youngest CEO to run a company in the S&P 500.

The 37-year-old Agrawal was born in Ajmer, Rajasthan, India. His father was a senior official in the Indian Department of Atomic Energy and his mother is a retired school teacher. Agrawal obtained his B.Tech. degree in Computer Science and Engineering from IIT Bombay in 2005, and further pursued Ph.D. in computer science from Stanford University in the United States.

According to his LinkedIn profile, he began his career as a researcher with Microsoft in 2006, thereafter worked with Yahoo!. He later returned to Microsoft in 2009, keeping his old role. Mid-year 2020, he joined AT&T Labs, Inc. after which he joined Twitter as Distinguished Software Engineer in 2017, a few years after he rose to the post of Chief Technical Officer. He’s currently serving as the Chief Executive Officer at Twitter.

The company revealed that Jack Dorsey, the outgoing CEO, will remain on the company’s board of directors until his term expires in 2022. While serving as Twitter’s CEO, Dorsey was also working with his payment processing company, Square in the same capacity as CEO. However, it was believed that his resignation from Twitter will enable him to focus on his payment company and also pursue other interests.

The new CEO, Agrawal is the first full-time CEO Twitter has had in years. Following his appointment on Monday, he sent his first official message as the CEO to Twitter employees. He said, “We recently updated our strategy to hit ambitious goals, and I believe that strategy to be bold and right,”

“But our critical challenge is how we work to execute against it and deliver results — that’s how we’ll make Twitter be the best it can be for our customers, shareholders, and for each of you.

“The world is watching us right now, even more than they have before, It’s because they care about Twitter and our future, and it’s a signal that the work we do here matters”. Agrawal wrote on Monday.

Twitter shareholders are expecting Agrawal to create a clear path strategy towards building the company’s revenue and engagement metrics. Despite the expanding growth of Twitter’s users, the company still lags behind in growth, stock returns and revenue compared to its peers in the social media space like Snapchat and Meta. Although Jack Dorsey has upped the company’s return and revenue by 62 percent and 68 percent respectfully since he took leadership in 2015, however, this could not be compared to the growth recorded by its social media rival, Meta, previously Facebook who reportedly gained over 250 percent in stock returns and over 4 times sales growth in the same time frame.

Speaking on the expectations from the new CEO, Jill Wilson the chief marketing officer for Esquire Digital said Agrawal is expected to pick up where Dorsey left off and continue to fight for users which are being lured away by competitors like TikTok and Instagram. “Agrawal has his work cut out for him in terms of keeping Twitter relevant and getting the everyday user on board, and monetizing the platform in general”. She added.

However, Mark Shmulik, an equity research analyst at Sanford C. Bernstein believed otherwise. He argued that in order to remain competitive Agrawal may need to change the company’s culture so as to ensure that new products and strategies can be implemented at a quicker pace than it was done in the past leadership. “Can he at least avoid being the cog that everything needs to go through to get approvals and to get things moving? Can he give more autonomy to different parts of the org so they can move at a quicker pace?” Shmulik said.

Although Agrawal is just coming to the public limelight, growing Twitter business isn’t the only challenge at hand but also the moderation of speech through Twitter which has become a growing concern in the political sphere. “The new CEO will need to work out how to stop his platform being a machine that is routinely and perpetually hijacked to distort the news agenda, produce fake popularity and influence, and provide a warped lens on the world,” said Imran Ahmed, the CEO of the Center for Countering Digital Hate.