UBA Gives Guidelines as Business Resumes in Frontline States

• UBA Gives Guidelines as Business Resumes in Frontline States

United Bank for Africa Plc on Monday gave guidelines on business as the nation resumes business operations despite the rising number of COVID-19 confirmed cases.

In a statement emailed to customers, the bank said, in an effort to protect both customers and staff against COVID-19, customers are therefore encouraged to make use of electronic channels and should only visit the bank branches when absolutely necessary.

“We do encourage you to use any of our digital channels (Mobile App,*919#, Leo or Internet Banking) for all your banking needs, but in the event that you need help with transactions you can’t do on your own, our branches will be open from Monday – Friday to serve you. Please click here for a list of open branches,” the statement reads.

The bank said its branches will provide the following services during the partial operations:

• Cash in our ATMs
• Over the counter service for essential cash and cheque transactions.

Below are some measures put in place to protect customers as they visit the bank’s branches:

• Our ATMs will be cleaned and sanitised regularly.
• Hand sanitizers will be provided at the entrance of all our branches.
• All staff in our banking halls will wear face masks
• Please make sure you are wearing a face mask when visiting a branch.
• We will only serve 10 customers in the banking hall at a time. Once our banking hall has up to 10 people in it, we may ask you to wait outside. Please cooperate with our security personnel as their actions are all in a bid to keep you safe.
• Stickers are placed at our branch entrance to guide the 6 feet social distancing requirement.
• To discourage sharing and to keep you safe, if you need to fill out any forms or deposit slips, please come along with a pen.

“We would like to let you know once again that #WeAreInThisTogether and will continue to keep you updated on any new developments,” the bank stated.