Paypal Waives Chargeback Fees, Extends Resolution Period

• Paypal Waives Chargeback Fees, Extends Resolution Period

Paypal Holdings, Inc has joined the list of companies waiving charges to ease the burden of the global pandemic on businesses during this period.

The online payments company said due to the impact of the ongoing pandemic on businesses across the world, it has decided to waive chargeback fees for eligible account transactions and extended the dispute resolution period, the company said in an email to customers.

The email reads: “Millions of businesses around the world—and the people who run them—have been affected by Covid-19. Those businesses are vital to both local and global economies. To help ease the impact of these recent events on businesses, we are:

“Waiving fees on chargebacks: We are waiving chargeback fees for eligible account transactions if your customer files a dispute with their card issuer between March 26, 2020 and April 30, 2020.1

“Extending customer dispute resolution period: We have extended the time you have to respond to most types of customer disputes – doubling it from 10 to 20 days through to April 30, 2020.

“Extending seller protection to cover intangibles: Unless already available in your market, starting on April 13, 2020 with no expiration. Certain eligibility conditions will apply.

“Over the coming days and weeks, we’ll be helping businesses around the world by working to simplify digital payments and helping more businesses sell online.”