- British Airways to Compensate Passengers on Diverted Flights
The British Airways has announced plans to compensate Nigerian passengers on the flights that were diverted to Accra, Ghana due to unpleasant weather in Lagos.
Mr Kola Olayinka, the General Manager, British Airways, stated on Thursday and apologised to the affected passengers.
In a statement published by the airline, Olayinka said the situation was a result of delays caused by bad weather at the Murtala Muhammed International Airport in Lagos.
He said, “We regret the frustrations experienced and the disruptions it would have had on earlier-planned engagements of our esteemed customers.
“We would also like to use this opportunity to encourage passengers to send receipts of expenses incurred during this period to our customer relations team on standby to process the reimbursements and also attend to queries.”
Olayinka, however, noted that during the diversion period, the airline ensured that affected passengers were accommodated in hotels with meals, refreshments, and transport to and from the airports were also made available for easy access to airports both in Ghana and Nigeria.
He said, “Regrettably, in this unique case, most hotels were taken up by passengers of airlines that were earlier diverted to Abuja. The direct result was the inadequacy of accommodation.
“To resolve this, we booked all 157 available rooms and accommodated 157 passengers.
“We also ensured the safety of the remaining passengers by accommodating them in a dedicated area provided by Sheraton where we provided meals and drinks.”