IATA: Demand for Personnel to Increase

• IATA: Demand for Personnel to Increase

The International Air Transport Association (IATA) has published the results of a global survey of professionals in the aviation industry highlighting key challenges in talent acquisition, training and retention.

Besides, the survey projects 75 per cent increase in demand for professionals in ground operations, customer services and cabin crew jobs in next two years.

IATA’s Director of Training and Consulting, Guy Brazeau disclosed in this in an interview.

The survey, according to him, was sequel to forecast growth in passenger traffic necessitating careful planning in the appropriate staffing levels across job categories in the industry.

IATA commissioned market survey experts Circle Research to learn more about how human resources decision-makers were managing the retention, training and recruiting of skilled professionals to fill the anticipated job gaps.

Respondents were from airlines, airports and ground service providers, spanning all geographic regions and representing a range of organisational size

According to Brazeau, more than 75 per cent of respondents in the survey expect major areas of growth to be in ground operations, customer service and cabin crew services.