Presidential Council Opens Feedback kiosks at Lagos, Abuja Airports

• Presidential Council Opens Feedback kiosks at Lagos, Abuja Airports

The Presidential Enabling Business Environment Council has opened PEBEC. Report kiosks at the Murtala Muhammed International Airport, Lagos and Nnamdi Azikiwe International Airport, Abuja.

The Senior Special Assistant to the President on Industry, Trade and Investment and PEBEC Secretary, Dr Jumoke Oduwole, said the kiosks would serve as a self-service terminal, with customer service representatives to promote the PEBEC.Report app.

She said the PEBEC.Report app was the council’s official public service website for complaints and feedback on the service delivery standards of select Ministries, Departments and Agencies, and was launched on June 25.

According to the SSA, the PEBEC.Report kiosks have been placed in Lagos and Abuja international airports to promote the app and encourage the private sector to give feedback on their airport and travel experiences, and are also being scaled up to include more MDAs and provide wider coverage.

“The app has been piloted with nine of the PEBEC priority MDAs, which are the Citizens and Business Department; Corporate Affairs Commission; Federal Airports Authority of Nigeria; National Agency for Food and Drugs Administration and Control; Nigeria Civil Aviation Authority; Nigeria Customs Service; Nigeria Police Force; Nigerian Ports Authority and Standards Organisation of Nigeria,” she said.

Oduwole stated that the app was created to make it easy for anyone to resolve issues encountered when dealing with the MDAs; strengthen federal enforcement; service delivery and public protection efforts on a national level through filing of complaints; and to help identify trends as well as track the issues that matter to Nigerian citizens.

She stated, “The app includes a feedback mechanism for the MDAs, which have assigned administrators to handle complaints according to pre-agreed service level agreements. All administrators have been trained in how to handle complaints and feedback from the app within a 72-hour timeline. On June 27, 2018, the Federal Executive Council also approved a directive on strict compliance by all MDAs to respond to complaints within 72 hours.

“This web-based application is to foster transparency and efficiency in furtherance to the Executive Order 001 signed on May 18, 2017 by the Vice President, Prof YemiOsinbajo, then acting President, to promote transparency and efficiency in the business environment.”