- Etisalat Restates Commitment to Customer Satisfaction
Etisalat has again reiterated its commitment to customer satisfaction while hosting its customers in Ilorin, Kwara State at its quarterly interactive feedback session.
The Etisalat customer forum is an interactive feedback session aimed at engaging customers to deepen relationships. The session provides a platform for valuable engagement with customers through constructive feedback on their experiences from using various services and products on the Etisalat network.
Speaking at the interactive forum, the company’s Director, Brands and Experience, Elvis Ogiamwanye, said the forum further underlined Etisalat’s recognition of its customers as being very important to the continued growth of the network in Nigeria.
While stating that the customer forum initiative was launched in 2010 with the objective of receiving feedbacks from customers across a wide range of issues, he revealed that feedbacks received at previous customer forums have helped the company in developing innovative products and services that solve everyday problem for the customers.
According to Ogiamwanye: “At Etisalat, we are passionate about delivering value to our customers. This is why we come to them regularly so they can speak with us about our products and services. The feedbacks we get from them serve as a major input that has accelerated our growth in the Nigerian telecommunication industry.”
A customer , who works with a fashion publication, Christina Odigie, commended Etisalat for the superior quality of its data service in Ilorin, and said this has empowered her to do more in view of the nature of her vocation.
“I work for a fashion magazine, so I am always online 24/7 so I can stay ahead of fashion trends. I love to stream videos, download media, check Instagram and other social media platforms. I must say that Etisalat data quality is second to none”, she said.
Kwara State Commissioner for Environment, Otunba Taiwo Joseph, also commended Etisalat for its swift response to solving customers’ complaints.
“I had some challenges with my line, it was fixed in no time after I complained at the Etisalat Experience Centre on Stadium Road here in Ilorin. Since then I have been enjoying both data and voice services without complaint”, the commissioner said.
The key objective of Etisalat customer forum is to enable the telecoms company receive quality feedbacks from customers across a wide range of issues including quality of its network service, customer service, products and offerings, CSR interventions and any other relevant issues bothering on the company’s operations.