- Uber Launches Lagos Greenlight Hub for Driver-partners
Uber has launched its Greenlight Hub in Lagos and plans to extend the facility to the Federal Capital Territory, Abuja, in a bid to further support its driver-partners in its areas of operation
Located strategically at the Maryland Mall, it said the hub would be open six days a week, and serve as a resource centre where existing and potential driver-partners could receive support for app-related inquiries.
The General Manager for Uber, Sub-Saharan Africa, Alon Lits, said at the event, “The Greenlight Hub is a support centre that provides drivers-partners with established channels of communication to raise individual questions and concerns that they may have.
“We’ve always had partner support centres, but not at the level of the Greenlight Hub, where potential and existing driver-partners can have their concerns and inquiries addressed by our dedicated and professional team.”
The Head of Greenlight for SSA, Taryn Morris, also affirmed Uber’s commitment to supporting driver-partners, saying, “We are excited to officially open the new Greenlight Hub in Lagos Nigeria and offer a new, world-class, technologically advanced place for drivers to get onboard and obtain customer support.
“The new location is also much more accessible to drivers and we aim to have the best driver experience through solid processes and training of our Uber experts.”
She said arrangements had commenced to extend the hub to Abuja in line with the tradition of the firm of opening a standard hub in every city of Uber’s operation.
The Manager for Greenlight Operations, Uber Nigeria, O’Yoma Ukueku, said, “Uber cares about the driver-partners that use the app and we are committed to ensuring that they succeed and thrive in business.
“Once existing and prospective driver-partners arrive at the Greenlight Hub, they are promptly attended to by our well-trained and professional Greenlight Uber Experts. There are no costs involved for driver-partners utilising the Greenlight Hub, we respect them as valuable partners with a voice and a choice and we want them to feel that they can talk to us about anything at any time.”
Uber also presented prizes to Usman Oboshi, Remi Afolabi and Edwin Obi – driver-partners with the best rating and longest partnership with Uber, which Morris stressed, was a way of recognising and surprising exceptional driver-partners.
Prizes were also presented to Blessing Onu and Iwa Airiohuodion, the woman driver-partner with the longest partnership with Uber and the woman driver-partner with the best rating, respectively.