- Airlines, Airports to Invest $33b in ICT
Global airlines and airports are exppected to spend nearly $33 billion on information technology in the next four months, statistics from Geneva-based Air Travel Solutions provider ( SITA) has said.
The amount, according to SITA, a mutlinational information technology company which provides telecommuncation services to the industry, shows that airlines are focusing their technology investments on similar priorities, in particular cyber security.
Ilya Gutlin, president, Air Travel Solutions, SITA, said: “The air transport industry is going through digital transformation and focusing its attention on protecting the business and passengers; making it more efficient and improving the passenger experience.
“Cyber-attacks are a very real threat in the highly interwoven air transport industry so building solid defenses is essential. Cloud services provide important efficiencies which play a key role in keeping costs down.”
He said investments in self-service improves passenger satisfaction as they welcome the independence and efficiencies it delivers.”
Gutlin said: “When it comes to information technology investment, airports and airlines are aligned to provide better, more secure service to customers.
“The interdependencies built into air transport systems mean investments and improvements in all these areas, by airlines and airports alike, will continue to contribute to a strong global industry.”
Antoine Rostworowski, director, Airport Customer Experience and Technology, at Airports Council International (ACI), said SITA’s research, which was co-sponsored by ACI, reveals valuable insights for the industry .
He said there is an alignment of investment priorities among airports and airlines, which reflects the collaboration between ACI and International Air Transport Association (IATA) on best practices.
ACI and IATA have joint initiatives such as Automated border control, end-to-end baggage tracking (facilitation), Data Exchange, Common-Use (Airport IT) and Smart Security.
Industry partners such as SITA and others are also involved in these initiatives to make airports more efficient and to improve passenger experience.
Rostworowski said airlines are focusing on providing mobile services. ”Today, the vast majority of airlines provide check-in boarding and flight status notifications via mobile platforms and by 2020 more than 97 per cent plan to do so, he said.
According to him, a key area of growth will be providing real-time flight updates over social media which will jump from 31 per cent of airlines doing so to 92 per cent in the next three years.
“At airports, self-service processes at check-in, bag drop and boarding are increasingly popular with passengers and 89 per cent of airports are investing in these processes.